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GC
Community Manager - Exterminauts | Gestionnaire de communauté Senior·e - Exterminauts
Game Companies
Montreal, QC
- Contract
As a Senior Community Manager, you will play a key role in building and growing our player community before and after launch. Working closely with internal teams and external publishing…
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External Audit, Senior Manager
PwC
London, ON
- Full-time
As an External Audit Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
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PH
Assistant Manager, Front End Processing
Public Health Ontario
Toronto, ON
- Full-time
Assistant Manager, Front End ProcessingLocation: PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ONDepartment: Front End Processing
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TM
Senior Manager, Health, Safety, Security and Emergency Response
Torngat Metals
Montreal, QC
- Full-time
The Engineering Manager serves as the Owner’s technical representative for the Mine Site and Beneficiation Plant, overseeing detailed design and field engineering activities carried out by…
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PR
Construction Project Coordinator
Pacific Reach
Vancouver, BC
- $65,000 to $85,000 CAD / year
- Full-time
successful delivery of renovation and new-build projects from design development through to
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Store Manager - Sofa Land
Sofa Land
AB · Edmonton, AB
- Full-time
The Store Manager is responsible for driving sales performance, fostering a high-energy and customer-focused retail environment, and ensuring that our team delivers an exceptional shopping…
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CT
Glazing Senior Project Manager
CSG Talent
Burnaby, BC
- $100,000 to $120,000 CAD / year
- Full-time
…daily tasks, actively participating in all project phases from design to…
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S&
Gestionnaire RH - HR Manager
Spunt & Carin
Montreal, QC
- Full-time
We are currently seeking a Human Resources Manager who will have a broad range of responsibilities including overseeing the full employee lifecycle, managing all facets of employee…
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SC
HRBP / HR Manager – People and Performance
SYSTRA Canada
Hamilton, ON
- Full-time
The People & Performance Manager serves as the strategic HR Business Partner to the Project Director of Design Integration within the Project LRT Alliance, supporting a complex three-way…
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Hourly Autism Support Worker
Woodview Mental Health and Autism Services
Hamilton, ON
Overnight support: Complete sleeping night shifts on a rotational basis to provide support and ensure client safety
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Manager, Financial Reporting and Analysis
MakeWay
Canada
MakeWay is looking for a Manager, Financial Reporting & Analysis to provide timely financial reporting, analysis, budgeting and forecasting to inform strategic, financial and operational…
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Infrastructure Engineering Level 3 (Manager-level)
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
…or more infrastructure platform domains, accountable for the design, delivery, operation, and continuous improvement of secure, scalable infrastructure services; contributing to…
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OH
Manager, Mental Health & Addictions CoE
Ontario Health
Toronto, ON
- Full-time
…at improving clinical care and outcomes and/or health system design, planning, and…
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UO
HR Partner
University of Alberta
Edmonton, AB
- Full-time
Drawing on your vast experience, you will act as a professional advisor to the dean, faculty general manager, or other senior leaders within your portfolio. You will collaborate with your…
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AC
Quality Control Manager – Heavy Maintenance
Avmax Careers - Canada
Calgary, AB
- Full-time
…Avmax's engineering division is a Transport Canada authorized Design Approval Organization (DAO). Avmax's maintenance division is a Transport Canada authorized Maintenance Repair…
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TM
Vehicle Program Manager
Taiga Motors
Montreal, QC
- Full-time
As the Vehicle Program Manager, you will serve as the operational nerve center for new vehicle development, steering products from initial concept through to a successful Start of…
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UH
Analyst, UKG Workforce Management
University Health Network
Toronto, ON
- Full-time
Reports to: Senior Manager, Workforce Optimization
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Trades Client Services Specialist
Okanagan College
Kelowna, BC
Please note this position will work at the Kelowna Airport at least one day per week
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CT
Senior Associate Product Manager
Canadian Tire Corporation
Oakville, ON
- Full-time
We are looking for a Senior Associate Product Manager who thrives in complex environments and excels at bringing people together to solve meaningful business and customer challenges.
Added 15 mins ago
GD
Deputy Program Manager, Airborne MAISR Program
General Dynamics Missions System International
Ottawa, ON
- $105,000 to $135,000 CAD / year
- Full-time
…we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the…
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Senior Supervisor, Iron
Calfrac Well Services
Red Deer, AB
…overall management and standardization of Iron. Reporting to the Manager, Maintenance, Canadian Operations, the Senior Supervisor, Iron will be accountable for complying with all relevant…
Added 15 mins ago
BIM Leader - Mechanical
Smith + Andersen
Vancouver, BC
At Smith + Andersen our employees contribute to some of the most sustainable building design projects in Canada. The work we do has meaningful impact on the community by contributing to…
Added 30 mins ago
CB
HRMS Technical Analyst (Hybrid) - Temporary
Calgary Board of Education
Calgary, AB
- Temporary
At certain times, you maybe be required to work in the office more then 2 days per week based on operational requirements
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ServiceNow Developer
Swoon
Toronto, ON
- Contract
Hybrid: 2–3 days per week onsite in downtown Toronto (Eaton Centre area)
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Technical Product Manager
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
Location: Mississauga, Ontario - on-site, five days per week

Coveo

Senior Technical Programs Manager

Quebec, QC, Canada

Apply on coveo.com About employer

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Job details

Experience: At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Turn technical expertise into meaningful customer impact.

How can you help customers unlock more value from Coveo at scale? Our Technical Programs team combines product expertise, customer insights, and proactive engagement to help customers adopt, optimize, and evolve their use of our platform.

We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time zone. Open to candidates anywhere in Canada, this role combines hands-on technical guidance with the opportunity to shape how we engage customers at scale.

As our Senior Technical Programs Manager, you will:

Design and lead customer programs from strategy through execution, identifying customer segments, defining objectives, and delivering targeted engagements that drive adoption and measurable value.
Transform product telemetry and customer data into actionable insights, proactively identifying opportunities, anticipating challenges, and recommending solutions that improve customer outcomes.
Act as a trusted technical advisor, navigating complex customer needs, providing practical product guidance, and collaborating with internal teams to resolve challenges.
Lead customer onboarding, technical enablement, health checks, and strategic discussions, connecting Coveo's capabilities to customers' evolving business objectives.
Continuously improve program effectiveness by refining engagement strategies, optimizing processes, and establishing success measures that support scalable, long-term impact.
Extend your expertise across our customer base through webinars, Office Hours, and community resources, turning recurring customer needs into valuable learning opportunities.

Here is what will qualify you for the role:

At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Strong technical understanding of sophisticated, configurable software platforms, with the ability to independently guide customers through technical decisions and best practices.
Demonstrated experience designing, executing, and optimizing customer-facing programs, managing complex priorities and delivering measurable outcomes with minimal oversight.
Excellent analytical, communication, and stakeholder management skills, with the ability to translate technical insights into compelling recommendations for diverse audiences.

What will make you stand out:

Experience leveraging product telemetry, usage analytics, or customer health indicators to drive proactive engagement strategies.
A track record of improving customer engagement processes and scaling technical programs through innovative approaches.
Experience facilitating strategic customer conversations, including quarterly business reviews, product roadmap discussions, or technical workshops.
A natural ability to connect individual customer challenges to broader opportunities, influencing cross-functional teams and sharing expertise to elevate collective impact.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Apply on coveo.com About employer

More about this job

Responsibilities

Design and lead scalable customer programs that improve product adoption and measurable customer value, using product telemetry and customer data to identify opportunities and address challenges. Advise enterprise customers on technical decisions, lead onboarding and strategic engagements, and improve customer programs through webinars, community resources, and refined processes.

Requirements

Requires at least five years of direct experience with complex enterprise customers in a SaaS environment and strong technical understanding of configurable software platforms. Candidates should have experience designing and optimizing customer-facing programs, delivering measurable outcomes independently, and communicating analytical insights to diverse stakeholders.

Skills

Customer Program Design
Program Execution
Enterprise SaaS
Technical Guidance
Customer Onboarding
Technical Enablement
Product Adoption
Product Telemetry Analysis
Usage Analytics
Customer Health Monitoring
Data Analysis
Stakeholder Management
Customer Communication
Process Improvement
Cross-Functional Collaboration
Strategic Customer Engagement

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customers
Customer Programs
Product Adoption
Customer Value
Product Telemetry
Usage Analytics
Customer Health Indicators
Customer Onboarding
Technical Enablement
Technical Advisory
Configurable Software Platforms
Customer Engagement
Program Optimization
Data-Driven Insights
Stakeholder Management
Cross-Functional Collaboration
Quarterly Business Reviews
Product Roadmap Discussions
Technical Workshops
Webinars
Office Hours
Customer Community Resources
Pacific Time Zone

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Work requirements

Jobs in Canada