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Added 5 mins ago
UH
Analyst, UKG Workforce Management
University Health Network
Toronto, ON
- Full-time
Reports to: Senior Manager, Workforce Optimization
Added 5 mins ago
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Associate Investment Advisor, Wood Gundy
CIBC
Toronto, ON
- Full-time
…risk/reward tolerances. You will be engaged in all marketing and business development activities which are designed to facilitate the accumulation of assets, by identifying, attracting, and…
Added 5 mins ago
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ServiceNow Technology Lifecycle Analyst
BMO
Toronto, ON · YNG
- Full-time
Experience with Power BI, ServiceNow Performance Analytics, or similar reporting tools
Added 5 mins ago
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ServiceNow CMDB Administrator
BMO
Toronto, ON · YNG
- Full-time
Configure and maintain Service Mapping for business applications and critical services.
Added 5 mins ago
IT Asset Management Support
AESO
Calgary, AB · KPMG Tower
Reporting to the Manager, Enterprise Cloud Platforms, we are looking for IT Asset Management Support to join our team for a 12-month term. In this role, you will gain hands-on experience…
Added 20 mins ago
AT
Manager, Group Revenue Management
Air Transat
Montreal, QC
- Full-time
In collaboration with the Director, Revenue Management Planning, the Manager, Group Revenue Management ensures the performance of revenues related to the group segment by leading a team of…
Added 20 mins ago
CB
HRMS Technical Analyst (Hybrid) - Temporary
Calgary Board of Education
Calgary, AB
- Temporary
At certain times, you maybe be required to work in the office more then 2 days per week based on operational requirements
Added 20 mins ago
AT
Manager, Group Revenue Management
Air Transat
Montreal, QC
- Full-time
In collaboration with the Director, Revenue Management Planning, the Manager, Group Revenue Management ensures the performance of revenues related to the group segment by leading a team of…
Added 20 mins ago
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ServiceNow Developer
Swoon
Toronto, ON
- Contract
Hybrid: 2–3 days per week onsite in downtown Toronto (Eaton Centre area)
Added 20 mins ago
SS
Consolidation Analyst
Suna Solutions
Montreal, QC
- $62,700 to $104,600 CAD / year
- Full-time
Reporting to the Manager, Financial Reporting, you will collaborate with cross-functional finance teams in Canada and the United States, executive leadership, international stakeholders,…
Added 20 mins ago
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Content and Social Media Manager
Arima
Toronto, ON
- Full-time
We are a B2B SaaS technology company providing innovative data, analytics and technology solutions that help organizations make smarter, more informed business decisions.
Added 20 mins ago
SS
Accounting Analyst
Suna Solutions
Montreal, QC
- $56,500 to $94,100 CAD / year
- Full-time
…join a dynamic team in Montreal. Reporting to the Accounting Manager, the successful candidate will be responsible for preparing, analyzing, and interpreting financial information to…
Added 20 mins ago
IT Product Manager
Munich Re
Toronto, ON
The IT Product Manager owns the strategy, delivery, performance and ongoing support of IT products serving one or more lines of business. Working closely with business product owners,…
Added 20 mins ago
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Senior HR Technology Specialist
Metrolinx
Canada
- Full-time
Our HR Services & Technology Office is looking for a Senior HR Technology Specialist to join the team. Reporting to the Manager, HR Technology, you will be responsible for providing…
Added 20 mins ago
Senior Business Systems Analyst
Scotiabank
Toronto, ON
Must possess very good interpersonal and communication skills in order to effectively work with end users and members of a project team · The incumbent must have a thorough knowledge of Payment Messages (MT, MX) and how payments flow
Added 20 mins ago
Manager, Service Experience
City of Edmonton
AB
As the Manager of Service Experience, you will play a pivotal leadership role within the Communications and Business Intelligence Branch, reporting directly to the Director of Service…
Added 20 mins ago
Supply Chain Enablement and Analytics Analyst
Pembina Pipeline Corporation
Calgary, AB
Pembina’s Calgary office is actively seeking a Supply Chain Enablement & Analytics Analyst to join the Performance & Master Data team. Reporting to the Supply Chain Performance & Master…
Added 20 mins ago
Senior Technical Programs Manager
Coveo
Quebec, QC
We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time…
Added 20 mins ago
PG
Manager, Media Planning (Contractual)
Publicis Groupe Holdings B.V
Toronto, ON
- Temporary
As a Planning Manager (12 - month contractual) at Zenith, you will oversee a team of media professionals in developing ideas and activations that drive human connections. You will lead the…
Added 35 mins ago
OR
Senior Business Intelligence Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Business Intelligence Analyst. Reporting to the Manager Data Analytics, our ideal candidate is responsible for monitoring, assessing and drawing insights related to…
Added 50 mins ago
BP
Head of Operations
Breakline Partners
Canada
- Full-time
Familiarity with business systems, ERP platforms, data analytics, and operational reporting tools.
Added 50 mins ago
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Senior Supply Chain Planner
PayCruit
Mississauga, ON
- Contract
Bachelor's degree in business, economics with knowledge in supply chain management, Operations, Industrial Engineering, Business Analytics or a related discipline.
Added 50 mins ago
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Master Scheduler
New Flyer
Winnipeg, MB
- Full-time
Reporting to the Master Scheduling Manager, this position will work in collaboration with cross-functional teams to build an optimal schedule for bus line entries to ensure that our New…
Added 50 mins ago
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Bilingual French Customer Success Manager - Finance/Accounting
TP
Toronto, ON
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 50 mins ago
T
Bilingual French Customer Success Manager - Finance/Accounting
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…

Coveo

Senior Technical Programs Manager

Quebec, QC, Canada

Apply on coveo.com About employer

Applications open in a new tab.

Job details

Experience: At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Turn technical expertise into meaningful customer impact.

How can you help customers unlock more value from Coveo at scale? Our Technical Programs team combines product expertise, customer insights, and proactive engagement to help customers adopt, optimize, and evolve their use of our platform.

We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time zone. Open to candidates anywhere in Canada, this role combines hands-on technical guidance with the opportunity to shape how we engage customers at scale.

As our Senior Technical Programs Manager, you will:

Design and lead customer programs from strategy through execution, identifying customer segments, defining objectives, and delivering targeted engagements that drive adoption and measurable value.
Transform product telemetry and customer data into actionable insights, proactively identifying opportunities, anticipating challenges, and recommending solutions that improve customer outcomes.
Act as a trusted technical advisor, navigating complex customer needs, providing practical product guidance, and collaborating with internal teams to resolve challenges.
Lead customer onboarding, technical enablement, health checks, and strategic discussions, connecting Coveo's capabilities to customers' evolving business objectives.
Continuously improve program effectiveness by refining engagement strategies, optimizing processes, and establishing success measures that support scalable, long-term impact.
Extend your expertise across our customer base through webinars, Office Hours, and community resources, turning recurring customer needs into valuable learning opportunities.

Here is what will qualify you for the role:

At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Strong technical understanding of sophisticated, configurable software platforms, with the ability to independently guide customers through technical decisions and best practices.
Demonstrated experience designing, executing, and optimizing customer-facing programs, managing complex priorities and delivering measurable outcomes with minimal oversight.
Excellent analytical, communication, and stakeholder management skills, with the ability to translate technical insights into compelling recommendations for diverse audiences.

What will make you stand out:

Experience leveraging product telemetry, usage analytics, or customer health indicators to drive proactive engagement strategies.
A track record of improving customer engagement processes and scaling technical programs through innovative approaches.
Experience facilitating strategic customer conversations, including quarterly business reviews, product roadmap discussions, or technical workshops.
A natural ability to connect individual customer challenges to broader opportunities, influencing cross-functional teams and sharing expertise to elevate collective impact.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Apply on coveo.com About employer

More about this job

Responsibilities

Design and lead scalable customer programs that improve product adoption and measurable customer value, using product telemetry and customer data to identify opportunities and address challenges. Advise enterprise customers on technical decisions, lead onboarding and strategic engagements, and improve customer programs through webinars, community resources, and refined processes.

Requirements

Requires at least five years of direct experience with complex enterprise customers in a SaaS environment and strong technical understanding of configurable software platforms. Candidates should have experience designing and optimizing customer-facing programs, delivering measurable outcomes independently, and communicating analytical insights to diverse stakeholders.

Skills

Customer Program Design
Program Execution
Enterprise SaaS
Technical Guidance
Customer Onboarding
Technical Enablement
Product Adoption
Product Telemetry Analysis
Usage Analytics
Customer Health Monitoring
Data Analysis
Stakeholder Management
Customer Communication
Process Improvement
Cross-Functional Collaboration
Strategic Customer Engagement

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customers
Customer Programs
Product Adoption
Customer Value
Product Telemetry
Usage Analytics
Customer Health Indicators
Customer Onboarding
Technical Enablement
Technical Advisory
Configurable Software Platforms
Customer Engagement
Program Optimization
Data-Driven Insights
Stakeholder Management
Cross-Functional Collaboration
Quarterly Business Reviews
Product Roadmap Discussions
Technical Workshops
Webinars
Office Hours
Customer Community Resources
Pacific Time Zone

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Jobs in Canada