Jobs in Canada

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Added 12 mins ago
AC
Senior Manager, Portfolio Management
Air Canada
Dorval, QC
- Full-time
Acting as a trusted advisor and integrator, the role provides portfolio-level insights which influence prioritization, funding decisions, and risk management to ensure technology…
Added 28 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 28 mins ago
SH
Marketing & Communications Specialist
Saskatchewan Healthcare Recruitment Agency
Saskatoon, SK
- Full-time
Monitor, analyze and report on campaign performance using tools such as Google Analytics and social media insights.
Added 42 mins ago
ND
Marketing Specialist
Nch’ḵay̓ Development Corporation
West Vancouver, BC
- Full-time
Monitor campaign performance and audience engagement, using insights and analytics to recommend improvements.
Added 58 mins ago
T
Business Insights Analyst I
TD
Markham, ON
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 58 mins ago
SEM SPECIALIST
Boutique La Vie En Rose
Montreal, QC
Being part of a family-owned business committed to the community;
Added 58 mins ago
Prospect Development Analyst, Philanthropy Operations
World Vision Canada
Mississauga, ON
…identify broader data-quality concerns, collaborate with Data Analytics & Insights and other partners as…
Added 58 mins ago
SH
Program Manager, interRAI Practice and Data Quality
SE Health
Markham, ON
- Full-time
The Program Manager leads initial training, competency development and assessment, ongoing practice support and a coordinated approach to maintain assessor competency. Working…
Added 58 mins ago
LD
Client Partnership Manager
Loblaw Digital
Toronto, ON
- Full-time
…of daily connections with shoppers to drive growth for our business partners. Backed by both the country’s leading grocery and pharma retailer, and the nation’s leading loyalty program, PC…
Added 58 mins ago
BC
Financial Analyst - Industrial East
Bird Construction
Mississauga, ON · Calgary, AB
- Full-time
Prepare management presentations and financial analysis that translate detailed financial information into clear business insights and guidance on budgets, forecasts, expenditure trends,…
Added 1 hour ago
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Manager, Global Data Governance
Manulife
Toronto, ON
- Full-time
The Manager, Global Data Governance actively work with stakeholders from business domain, understand their requirements and proactively perform descriptive & diagnostic analytics support…
Added 1 hour ago
LC
Client Partnership Manager
Loblaw Companies Limited
Toronto, ON
- Full-time
…of daily connections with shoppers to drive growth for our business partners. Backed by both the country’s leading grocery and pharma retailer, and the nation’s leading loyalty program, PC…
Added 1 hour ago
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Director of Finance
Altis
Canada
- Full-time
Reporting directly to the CEO and presenting financial insights to the Board of Directors, you'll play a pivotal role in strengthening financial governance, protecting profitability, and…
Added 1 hour ago
OW
Oliver Wyman - Sr. Analyst, Associate Team Lead; Team Lead; Director-Data and Analytics (DNA) - Toronto
Oliver Wyman Group
Toronto, ON
- Other
Within Oliver Wyman, the Data and Analytics (DNA) division was established in 2017 and is operating globally. We are a dynamic and rapidly growing team of quantitative analytics…
Added 1 hour ago
HH
Gift Card Marketing Specialist
Home Hardware Stores Limited
St. Jacobs, ON
- Contract
…card offering and maximize sales opportunities. Led by the Manager, Loyalty, Credit & Gift Card, this position will best suit someone who can develop and execute marketing strategies as…
Added 1 hour ago
S
Retail Development Specialist (12-Month Contract)
Shiseido
Markham, ON
- $65,000 to $75,000 CAD / year
- Contract
Must have strong computer skills: Advanced excel skills, Microsoft Office and/or iOS
Added 1 hour ago
SC
HRBP / HR Manager – People and Performance
SYSTRA Canada
Hamilton, ON
- Full-time
The People & Performance Manager serves as the strategic HR Business Partner to the Project Director of Design Integration within the Project LRT Alliance, supporting a complex three-way…
Added 2 hours ago
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Associate Investment Advisor, Wood Gundy
CIBC
Toronto, ON
- Full-time
Apply analytics to client outcomes - Interpret financial, market, and portfolio data to identify opportunities, assess risk, and support evidence-based recommendations. Translate complex…
Added 2 hours ago
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ServiceNow Technology Lifecycle Analyst
BMO
Toronto, ON · YNG
- Full-time
Experience with Power BI, ServiceNow Performance Analytics, or similar reporting tools
Added 2 hours ago
SS
Consolidation Analyst
Suna Solutions
Montreal, QC
- $62,700 to $104,600 CAD / year
- Full-time
Financial Analysis & Reporting: Prepare analytical reviews and provide financial information, reports, and insights required by business segments and parent company stakeholders.
Added 2 hours ago
A
Content and Social Media Manager
Arima
Toronto, ON
- Full-time
We are a B2B SaaS technology company providing innovative data, analytics and technology solutions that help organizations make smarter, more informed business decisions.
Added 2 hours ago
M
Senior HR Technology Specialist
Metrolinx
Canada
- Full-time
Our HR Services & Technology Office is looking for a Senior HR Technology Specialist to join the team. Reporting to the Manager, HR Technology, you will be responsible for providing…
Added 2 hours ago
Manager, Service Experience
City of Edmonton
AB
As the Manager of Service Experience, you will play a pivotal leadership role within the Communications and Business Intelligence Branch, reporting directly to the Director of Service…
Added 2 hours ago
Supply Chain Enablement and Analytics Analyst
Pembina Pipeline Corporation
Calgary, AB
Pembina’s Calgary office is actively seeking a Supply Chain Enablement & Analytics Analyst to join the Performance & Master Data team. Reporting to the Supply Chain Performance & Master…
Added 2 hours ago
Senior Technical Programs Manager
Coveo
Quebec, QC
…Technical Programs team combines product expertise, customer insights, and proactive engagement to help customers adopt, optimize, and evolve their use of our…

Coveo

Senior Technical Programs Manager

Quebec, QC, Canada

Apply on coveo.com About employer

Applications open in a new tab.

Job details

Experience: At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Turn technical expertise into meaningful customer impact.

How can you help customers unlock more value from Coveo at scale? Our Technical Programs team combines product expertise, customer insights, and proactive engagement to help customers adopt, optimize, and evolve their use of our platform.

We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time zone. Open to candidates anywhere in Canada, this role combines hands-on technical guidance with the opportunity to shape how we engage customers at scale.

As our Senior Technical Programs Manager, you will:

Design and lead customer programs from strategy through execution, identifying customer segments, defining objectives, and delivering targeted engagements that drive adoption and measurable value.
Transform product telemetry and customer data into actionable insights, proactively identifying opportunities, anticipating challenges, and recommending solutions that improve customer outcomes.
Act as a trusted technical advisor, navigating complex customer needs, providing practical product guidance, and collaborating with internal teams to resolve challenges.
Lead customer onboarding, technical enablement, health checks, and strategic discussions, connecting Coveo's capabilities to customers' evolving business objectives.
Continuously improve program effectiveness by refining engagement strategies, optimizing processes, and establishing success measures that support scalable, long-term impact.
Extend your expertise across our customer base through webinars, Office Hours, and community resources, turning recurring customer needs into valuable learning opportunities.

Here is what will qualify you for the role:

At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Strong technical understanding of sophisticated, configurable software platforms, with the ability to independently guide customers through technical decisions and best practices.
Demonstrated experience designing, executing, and optimizing customer-facing programs, managing complex priorities and delivering measurable outcomes with minimal oversight.
Excellent analytical, communication, and stakeholder management skills, with the ability to translate technical insights into compelling recommendations for diverse audiences.

What will make you stand out:

Experience leveraging product telemetry, usage analytics, or customer health indicators to drive proactive engagement strategies.
A track record of improving customer engagement processes and scaling technical programs through innovative approaches.
Experience facilitating strategic customer conversations, including quarterly business reviews, product roadmap discussions, or technical workshops.
A natural ability to connect individual customer challenges to broader opportunities, influencing cross-functional teams and sharing expertise to elevate collective impact.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Apply on coveo.com About employer

More about this job

Responsibilities

Design and lead scalable customer programs that improve product adoption and measurable customer value, using product telemetry and customer data to identify opportunities and address challenges. Advise enterprise customers on technical decisions, lead onboarding and strategic engagements, and improve customer programs through webinars, community resources, and refined processes.

Requirements

Requires at least five years of direct experience with complex enterprise customers in a SaaS environment and strong technical understanding of configurable software platforms. Candidates should have experience designing and optimizing customer-facing programs, delivering measurable outcomes independently, and communicating analytical insights to diverse stakeholders.

Skills

Customer Program Design
Program Execution
Enterprise SaaS
Technical Guidance
Customer Onboarding
Technical Enablement
Product Adoption
Product Telemetry Analysis
Usage Analytics
Customer Health Monitoring
Data Analysis
Stakeholder Management
Customer Communication
Process Improvement
Cross-Functional Collaboration
Strategic Customer Engagement

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customers
Customer Programs
Product Adoption
Customer Value
Product Telemetry
Usage Analytics
Customer Health Indicators
Customer Onboarding
Technical Enablement
Technical Advisory
Configurable Software Platforms
Customer Engagement
Program Optimization
Data-Driven Insights
Stakeholder Management
Cross-Functional Collaboration
Quarterly Business Reviews
Product Roadmap Discussions
Technical Workshops
Webinars
Office Hours
Customer Community Resources
Pacific Time Zone

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Work requirements

Jobs in Canada