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Coveo

Senior Technical Programs Manager

Quebec, QC, Canada

Apply on coveo.com About employer

Applications open in a new tab.

Job details

Experience: At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Turn technical expertise into meaningful customer impact.

How can you help customers unlock more value from Coveo at scale? Our Technical Programs team combines product expertise, customer insights, and proactive engagement to help customers adopt, optimize, and evolve their use of our platform.

We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time zone. Open to candidates anywhere in Canada, this role combines hands-on technical guidance with the opportunity to shape how we engage customers at scale.

As our Senior Technical Programs Manager, you will:

Design and lead customer programs from strategy through execution, identifying customer segments, defining objectives, and delivering targeted engagements that drive adoption and measurable value.
Transform product telemetry and customer data into actionable insights, proactively identifying opportunities, anticipating challenges, and recommending solutions that improve customer outcomes.
Act as a trusted technical advisor, navigating complex customer needs, providing practical product guidance, and collaborating with internal teams to resolve challenges.
Lead customer onboarding, technical enablement, health checks, and strategic discussions, connecting Coveo's capabilities to customers' evolving business objectives.
Continuously improve program effectiveness by refining engagement strategies, optimizing processes, and establishing success measures that support scalable, long-term impact.
Extend your expertise across our customer base through webinars, Office Hours, and community resources, turning recurring customer needs into valuable learning opportunities.

Here is what will qualify you for the role:

At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Strong technical understanding of sophisticated, configurable software platforms, with the ability to independently guide customers through technical decisions and best practices.
Demonstrated experience designing, executing, and optimizing customer-facing programs, managing complex priorities and delivering measurable outcomes with minimal oversight.
Excellent analytical, communication, and stakeholder management skills, with the ability to translate technical insights into compelling recommendations for diverse audiences.

What will make you stand out:

Experience leveraging product telemetry, usage analytics, or customer health indicators to drive proactive engagement strategies.
A track record of improving customer engagement processes and scaling technical programs through innovative approaches.
Experience facilitating strategic customer conversations, including quarterly business reviews, product roadmap discussions, or technical workshops.
A natural ability to connect individual customer challenges to broader opportunities, influencing cross-functional teams and sharing expertise to elevate collective impact.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Apply on coveo.com About employer

More about this job

Responsibilities

Design and lead scalable customer programs that improve product adoption and measurable customer value, using product telemetry and customer data to identify opportunities and address challenges. Advise enterprise customers on technical decisions, lead onboarding and strategic engagements, and improve customer programs through webinars, community resources, and refined processes.

Requirements

Requires at least five years of direct experience with complex enterprise customers in a SaaS environment and strong technical understanding of configurable software platforms. Candidates should have experience designing and optimizing customer-facing programs, delivering measurable outcomes independently, and communicating analytical insights to diverse stakeholders.

Skills

Customer Program Design
Program Execution
Enterprise SaaS
Technical Guidance
Customer Onboarding
Technical Enablement
Product Adoption
Product Telemetry Analysis
Usage Analytics
Customer Health Monitoring
Data Analysis
Stakeholder Management
Customer Communication
Process Improvement
Cross-Functional Collaboration
Strategic Customer Engagement

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customers
Customer Programs
Product Adoption
Customer Value
Product Telemetry
Usage Analytics
Customer Health Indicators
Customer Onboarding
Technical Enablement
Technical Advisory
Configurable Software Platforms
Customer Engagement
Program Optimization
Data-Driven Insights
Stakeholder Management
Cross-Functional Collaboration
Quarterly Business Reviews
Product Roadmap Discussions
Technical Workshops
Webinars
Office Hours
Customer Community Resources
Pacific Time Zone

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Work requirements

Jobs in Canada