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Added 12 mins ago
RB
Sales Trainee
Red Bull
Grande Prairie, AB
- Full-time
…any special projects as needed. Sales Trainee will work with management to maintain customer relationships between sales, merchandising and operations for all large & small format “off…
Added 12 mins ago
CT
Senior Associate Product Manager
Canadian Tire Corporation
Oakville, ON
- Full-time
We are looking for a Senior Associate Product Manager who thrives in complex environments and excels at bringing people together to solve meaningful business and customer challenges.
Added 27 mins ago
Senior Business Systems Analyst
Scotiabank
Toronto, ON
Must possess very good interpersonal and communication skills in order to effectively work with end users and members of a project team · The incumbent must have a thorough knowledge of Payment Messages (MT, MX) and how payments flow
Added 27 mins ago
Senior Technical Programs Manager
Coveo
Quebec, QC
We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time…
Added 27 mins ago
TS
Key Account Manager
The Staffing Alternative
ON · Etobicoke (Mimico NW / The Queensway West / South of Bloor / Kingsway Park South West / Royal York South West), Ontario
- Full-time
The Senior Key Account Manager is responsible for the strategic leadership, commercial performance and overall management of a portfolio of key customer accounts representing significant…
Added 41 mins ago
L
Solutions Engineer
Lazer
Remote, Canada
- Full-time
- Remote
Lazer is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product…
Added 41 mins ago
AG
Senior Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The role of a Senior Media Planner is to manage our media planning product through preparing and presenting media plans, proposals, and analysis. This role requires you to work as part of…
Added 41 mins ago
Community Relations Director - Lease Ups
Amica Senior Lifestyles
Oakville, ON
You must have:
Added 56 mins ago
P
Senior Supply Chain Planner
PayCruit
Mississauga, ON
- Contract
Work closely with CSP leadership, Demand Planning, Product / Business Unit teams, Procurement, Supplier Management and Tier 1 / contract manufacturing partners.
Added 57 mins ago
T
Senior Group Marketing Manager, Insurance
TD
Toronto, ON
- Full-time
As a senior leader within the 1:1 Marketing Practice, this role will work closely with Marketing Planning and Insurance partners to translate broader marketing strategies into effective 1:1…
Added 1 hour ago
B
Director Advisor Sales
BMO
Toronto, ON · FCP
- Full-time
Drives sales results for designated products through non-affiliated or third-party intermediaries or within BMO channels. Provides input to new product development.
Added 1 hour ago
YE
Marketing Specialist
YAC Enterprise
Canada
- Full-time
Career progression into Senior Marketing Specialist, Marketing Manager, Brand Manager, Growth Marketing Manager, or Head of Marketing roles.
Added 2 hours ago
V
Senior Project Lead
ValGenesis
Toronto, ON
- Full-time
Identify and report product enhancements to the ValGenesis Product Management team, based on project experience, customer feedback and own ideas for improvement.
Added 2 hours ago
V
Senior Project Lead
ValGenesis
Toronto, ON
- Full-time
Identify and report product enhancements to the ValGenesis Product Management team, based on project experience, customer feedback and own ideas for improvement
Added 2 hours ago
AC
Development Lead
Air Canada
Toronto, ON · Dorval, QC
- Full-time
The Development Lead is a senior, hands-on developer who drives sprint execution and delivery outcomes within an Agile delivery pod, and who practices AI-first, agentic engineering as the…
Added 3 hours ago
N
Senior Engineering Manager
Nutanix
Vancouver, BC
- $209,000 to $313,000 CAD / year
- Full-time
As a Senior Engineering Manager, you will lead a team of talented engineers developing mission-critical services for data ingestion, identity-aware retrieval, security governance,…
Added 3 hours ago
A
Senior Retail Business Process & Transformation Lead [AQ-26499]
Aquent
Toronto, ON
- $65 to $95 CAD / hour
- Contract
Partner with merchandising, eCommerce, product management, technology, and change management teams to validate process information.
Added 3 hours ago
CB
Senior Merchandiser
Centric Brands
SK
- Full-time
…and online. Centric Brands LLC has unparalleled expertise in product design, development and sourcing, retail and digital commerce, marketing, and brand building. The Company is…
Added 3 hours ago
JP
Senior Manager, Environmental Monitoring & Microbiology
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Job Title: Senior Manager, Environmental Monitoring & Microbiology
Added 4 hours ago
F
Business Development Representative
Fiscal.ai
Remote, Canada
- $60,000 to $80,000 CAD / year
- Full-time
- Remote
Location: Toronto, Canada (3+ days per week in office)
Added 4 hours ago
M
Senior / Staff Product Manager - IoT Connected Devices
Motive
Vancouver, BC
- Full-time
As Senior / Staff Product Manager, Connected Devices (Equipment Monitoring), you will be the dedicated product leader for the entire in-field device surface of the Equipment Monitoring…
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 4 hours ago
FA
Business Development Representative
Fiscal AI
Toronto, ON
- $60,000 to $80,000 CAD / year
- Full-time
Location: Toronto, Canada (3+ days per week in office)
Added 5 hours ago
S
Store Director
sephora.com
Oakville, ON
- Full-time
You have a minimum of 5+ years of senior management experience in the beauty, retail, or customer service industry.
Added 5 hours ago
RB
Sr Mgr, Cred Risk Acquisition
Rogers Bank
Toronto, ON
- Full-time
We are looking for an experienced and highly analytical Senior Manager, Credit Risk Strategy, Acquisition to lead the development and optimization of credit card acquisition strategies.

Coveo

Senior Technical Programs Manager

Quebec, QC, Canada

Apply on coveo.com About employer

Applications open in a new tab.

Job details

Experience: At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Turn technical expertise into meaningful customer impact.

How can you help customers unlock more value from Coveo at scale? Our Technical Programs team combines product expertise, customer insights, and proactive engagement to help customers adopt, optimize, and evolve their use of our platform.

We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time zone. Open to candidates anywhere in Canada, this role combines hands-on technical guidance with the opportunity to shape how we engage customers at scale.

As our Senior Technical Programs Manager, you will:

Design and lead customer programs from strategy through execution, identifying customer segments, defining objectives, and delivering targeted engagements that drive adoption and measurable value.
Transform product telemetry and customer data into actionable insights, proactively identifying opportunities, anticipating challenges, and recommending solutions that improve customer outcomes.
Act as a trusted technical advisor, navigating complex customer needs, providing practical product guidance, and collaborating with internal teams to resolve challenges.
Lead customer onboarding, technical enablement, health checks, and strategic discussions, connecting Coveo's capabilities to customers' evolving business objectives.
Continuously improve program effectiveness by refining engagement strategies, optimizing processes, and establishing success measures that support scalable, long-term impact.
Extend your expertise across our customer base through webinars, Office Hours, and community resources, turning recurring customer needs into valuable learning opportunities.

Here is what will qualify you for the role:

At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Strong technical understanding of sophisticated, configurable software platforms, with the ability to independently guide customers through technical decisions and best practices.
Demonstrated experience designing, executing, and optimizing customer-facing programs, managing complex priorities and delivering measurable outcomes with minimal oversight.
Excellent analytical, communication, and stakeholder management skills, with the ability to translate technical insights into compelling recommendations for diverse audiences.

What will make you stand out:

Experience leveraging product telemetry, usage analytics, or customer health indicators to drive proactive engagement strategies.
A track record of improving customer engagement processes and scaling technical programs through innovative approaches.
Experience facilitating strategic customer conversations, including quarterly business reviews, product roadmap discussions, or technical workshops.
A natural ability to connect individual customer challenges to broader opportunities, influencing cross-functional teams and sharing expertise to elevate collective impact.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Apply on coveo.com About employer

More about this job

Responsibilities

Design and lead scalable customer programs that improve product adoption and measurable customer value, using product telemetry and customer data to identify opportunities and address challenges. Advise enterprise customers on technical decisions, lead onboarding and strategic engagements, and improve customer programs through webinars, community resources, and refined processes.

Requirements

Requires at least five years of direct experience with complex enterprise customers in a SaaS environment and strong technical understanding of configurable software platforms. Candidates should have experience designing and optimizing customer-facing programs, delivering measurable outcomes independently, and communicating analytical insights to diverse stakeholders.

Skills

Customer Program Design
Program Execution
Enterprise SaaS
Technical Guidance
Customer Onboarding
Technical Enablement
Product Adoption
Product Telemetry Analysis
Usage Analytics
Customer Health Monitoring
Data Analysis
Stakeholder Management
Customer Communication
Process Improvement
Cross-Functional Collaboration
Strategic Customer Engagement

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customers
Customer Programs
Product Adoption
Customer Value
Product Telemetry
Usage Analytics
Customer Health Indicators
Customer Onboarding
Technical Enablement
Technical Advisory
Configurable Software Platforms
Customer Engagement
Program Optimization
Data-Driven Insights
Stakeholder Management
Cross-Functional Collaboration
Quarterly Business Reviews
Product Roadmap Discussions
Technical Workshops
Webinars
Office Hours
Customer Community Resources
Pacific Time Zone

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Work requirements

Jobs in Canada