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Added 10 mins ago
JI
Labourer
J.D. Irving, Limited
Dieppe, NB
- Full-time
…heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty…
Added 10 mins ago
Co-op Student
AutoTrader.ca
Toronto, ON
Work Type: Hybrid (3-4 days in office)
Added 10 mins ago
UH
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Toronto, ON
- Full-time
…operations effectively and efficiently, while providing exemplary Customer…
Added 10 mins ago
Trades Client Services Specialist
Okanagan College
Kelowna, BC
Please note this position will work at the Kelowna Airport at least one day per week
Added 10 mins ago
Cyber Range Operations and Engagement Coordinator
SAIT
Calgary, AB
Coordinate Cyber Range operational readiness, scenario availability, and stakeholder requirements, working with ITS and service providers to support platform maintenance and enhancement…
Added 10 mins ago
GD
Deputy Program Manager, Airborne MAISR Program
General Dynamics Missions System International
Ottawa, ON
- $105,000 to $135,000 CAD / year
- Full-time
…Airborne Intelligence, Surveillance and Reconnaissance (MAISR) In-Service Support (ISS) Program. This is a long-term program in which General Dynamics Mission Systems-Canada and our…
Added 10 mins ago
BU
Lead Exam Invigilator-1
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Please note: This position will be evening shift 30 hours per week Monday to Friday six hour per day · This position will be required to work on site 5 days per week
Added 10 mins ago
IT Support Technician – Level 1
G Mining Services / G Services Miniers
Brossard, QC
· A minimum of 4 days per week is expected in the office
Added 10 mins ago
B
General Repair Technician I
BGIS
Ottawa, ON
- Full-time
…maintenance, routine and on-demand services on grounds and non-technical facility components (i.e. walls, floors, etc.). The Technician I is also responsible for performing work in…
Added 25 mins ago
AI
IBM FileNet Developer
Apptoza Inc.
Vancouver, BC
- Full-time
…Content Navigator, Java/J2EE and Unix, with exposure to incident, service request and change processes using a Service Management…
Added 25 mins ago
CB
HRMS Technical Analyst (Hybrid) - Temporary
Calgary Board of Education
Calgary, AB
- Temporary
At certain times, you maybe be required to work in the office more then 2 days per week based on operational requirements
Added 25 mins ago
AI
PEGA Technical Lead
Apptoza Inc.
Toronto, ON
- Full-time
Knowledge of Pega Customer Service, Smart Dispute, and Smart Investigate frameworks.
Added 25 mins ago
AS
Enterprise Windows Desktop Engineer
Axelon Services Corporation
Montreal, QC
- $79.31 CAD / hour
- Other
Deep technical understanding of Windows operating systems up to and including Windows 10/11/Server 2019.
Added 25 mins ago
DA
Law Clerk - Accident Benefits
Diamond and Diamond Lawyers
Toronto, ON
- Full-time
Strong technical skills and proficient in Microsoft Office and Outlook
Added 25 mins ago
TC
Tech Lead - IVR & Contact Centre
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Experience in contact flow design, call routing, self-service solutions, and speech recognition.
Added 25 mins ago
Developer, Information Technology
Inter Pipeline Ltd.
Calgary, AB
Strong analytical, problem-solving, and customer-service skills, including timely resolution of production support issues.
Added 25 mins ago
Senior Financial Advisor - Future Opportunities - Regina SK
Scotiabank
Regina, SK
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 25 mins ago
Branch Manager Advice, Sales & Service - Gravenhurst, ON
Scotiabank
Gravenhurst, ON
Be passionate about leading and developing a team that will build and strengthen existing and new customer relationships by providing financial advice
Added 25 mins ago
CO
Service Technician
Culligan of Canada
Lethbridge, AB
- $22 to $25 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 25 mins ago
Senior Technical Programs Manager
Coveo
Quebec, QC
Turn technical expertise into meaningful customer impact.
Added 25 mins ago
TS
Key Account Manager
The Staffing Alternative
ON · Etobicoke (Mimico NW / The Queensway West / South of Bloor / Kingsway Park South West / Royal York South West), Ontario
- Full-time
This role owns the account strategy and leads its execution, delivering profitable growth, strengthening customer partnerships and coordinating internal resources to meet customer…
Added 25 mins ago
Client Solutions Executive
Insight Enterprises, Inc.
Toronto, ON
Excellent communication, customer service, relationship-building, and interpersonal skills.
Added 40 mins ago
AI
BAS Technician
Ainsworth Inc
Winnipeg, MB
- Full-time
Provide technical help and support to the Special Projects team.
Added 40 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Orleans, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 40 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
King City, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…

Coveo

Senior Technical Programs Manager

Quebec, QC, Canada

Apply on coveo.com About employer

Applications open in a new tab.

Job details

Experience: At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Turn technical expertise into meaningful customer impact.

How can you help customers unlock more value from Coveo at scale? Our Technical Programs team combines product expertise, customer insights, and proactive engagement to help customers adopt, optimize, and evolve their use of our platform.

We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time zone. Open to candidates anywhere in Canada, this role combines hands-on technical guidance with the opportunity to shape how we engage customers at scale.

As our Senior Technical Programs Manager, you will:

Design and lead customer programs from strategy through execution, identifying customer segments, defining objectives, and delivering targeted engagements that drive adoption and measurable value.
Transform product telemetry and customer data into actionable insights, proactively identifying opportunities, anticipating challenges, and recommending solutions that improve customer outcomes.
Act as a trusted technical advisor, navigating complex customer needs, providing practical product guidance, and collaborating with internal teams to resolve challenges.
Lead customer onboarding, technical enablement, health checks, and strategic discussions, connecting Coveo's capabilities to customers' evolving business objectives.
Continuously improve program effectiveness by refining engagement strategies, optimizing processes, and establishing success measures that support scalable, long-term impact.
Extend your expertise across our customer base through webinars, Office Hours, and community resources, turning recurring customer needs into valuable learning opportunities.

Here is what will qualify you for the role:

At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Strong technical understanding of sophisticated, configurable software platforms, with the ability to independently guide customers through technical decisions and best practices.
Demonstrated experience designing, executing, and optimizing customer-facing programs, managing complex priorities and delivering measurable outcomes with minimal oversight.
Excellent analytical, communication, and stakeholder management skills, with the ability to translate technical insights into compelling recommendations for diverse audiences.

What will make you stand out:

Experience leveraging product telemetry, usage analytics, or customer health indicators to drive proactive engagement strategies.
A track record of improving customer engagement processes and scaling technical programs through innovative approaches.
Experience facilitating strategic customer conversations, including quarterly business reviews, product roadmap discussions, or technical workshops.
A natural ability to connect individual customer challenges to broader opportunities, influencing cross-functional teams and sharing expertise to elevate collective impact.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Apply on coveo.com About employer

More about this job

Responsibilities

Design and lead scalable customer programs that improve product adoption and measurable customer value, using product telemetry and customer data to identify opportunities and address challenges. Advise enterprise customers on technical decisions, lead onboarding and strategic engagements, and improve customer programs through webinars, community resources, and refined processes.

Requirements

Requires at least five years of direct experience with complex enterprise customers in a SaaS environment and strong technical understanding of configurable software platforms. Candidates should have experience designing and optimizing customer-facing programs, delivering measurable outcomes independently, and communicating analytical insights to diverse stakeholders.

Skills

Customer Program Design
Program Execution
Enterprise SaaS
Technical Guidance
Customer Onboarding
Technical Enablement
Product Adoption
Product Telemetry Analysis
Usage Analytics
Customer Health Monitoring
Data Analysis
Stakeholder Management
Customer Communication
Process Improvement
Cross-Functional Collaboration
Strategic Customer Engagement

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customers
Customer Programs
Product Adoption
Customer Value
Product Telemetry
Usage Analytics
Customer Health Indicators
Customer Onboarding
Technical Enablement
Technical Advisory
Configurable Software Platforms
Customer Engagement
Program Optimization
Data-Driven Insights
Stakeholder Management
Cross-Functional Collaboration
Quarterly Business Reviews
Product Roadmap Discussions
Technical Workshops
Webinars
Office Hours
Customer Community Resources
Pacific Time Zone

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Work requirements

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