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Senior AI Enablement Professional
CIMA+
Montreal, QC
Full-time
As a Senior AI Enablement Professional, you will own the strategy, roadmap, communications approach, stakeholder alignment, team coordination, and measurement framework required to align AI…
Senior Director, AI Enablement & Platforms
EQ Bank
Toronto, ON
Full-time
The Senior Director, AI Enablement & Platforms is a senior enterprise leader within the Enterprise AI team, accountable for making approved AI capabilities accessible, governed, reliable,…
Senior Director, AI Enablement & Platforms
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Senior Director, AI Enablement & Platforms is a senior enterprise leader within the Enterprise AI team, accountable for making approved AI capabilities accessible, governed, reliable,…
Data and AI Policies & Enablement Senior Manager, Deloitte Global Technology
Deloitte
Toronto, ON
Full-time
The Data and AI Policies & Enablement Senior Manager role is a unique role that will drive immediate and global impact to help lead the formation and build the foundations of the new Data…
Senior Software Engineer, AI Enablement & Solutions
Morningstar
Toronto, ON
Full-time
We're looking for a Senior Software Engineer to help shape how AI is used across Morningstar DBRS.
Senior AI Developer, Agentic AI
CIMA+
Montreal, QC
Full-time
We're looking for a Senior AI Developer, Agentic AI to design, build, and operate production-grade AI solutions that accelerate productivity, innovation, and decision-making across CIMA+.…
Senior AI Developer, Agentic AI
CIMA+
Montreal, QC
Full-time
We're looking for a Senior AI Developer, Agentic AI to design, build, and operate production-grade AI solutions that accelerate productivity, innovation, and decision-making across CIMA+.…
Senior Specialist, CX Ops & Enablement
Chartered Professional Accountants of Canada
Vancouver, BC · Toronto, ON · Montreal, QC
$82,200 to $103,900 CAD / year
Full-time
Senior Specialist, Customer Experience (CX) Operations & Enablement
Senior Specialist, CX Operations & Enablement
Chartered Professional Accountants of Canada (CPA Canada)
Montreal, QC
$82,200 to $103,900 CAD / year
Full-time
Senior Specialist, Customer Experience (CX) Operations & Enablement
Senior Specialist, CX Operations & Enablement
Chartered Professional Accountants of Canada (CPA Canada)
Toronto, ON
$82,200 to $103,900 CAD / year
Full-time
Senior Specialist, Customer Experience (CX) Operations & Enablement
Manager, AI Enablement and Program Delivery
TD
Toronto, ON
Full-time
…support business outcomes. Within this department, Operations & Enablement provides the coordination, governance, reporting and project support needed to execute on strategic priorities,…
Senior AI Platform Operations Engineer
EQ Bank
Toronto, Ontario
Full-time
The Senior AI Platform Operations Engineer is accountable for the reliability, operability, and controlled enablement of the organization’s AI platform.
Senior AI Platform Operations Engineer
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Senior AI Platform Operations Engineer is accountable for the reliability, operability, and controlled enablement of the organization’s AI platform.
IT Manager Platform Engineering & AI Enablement
Canlan Sports
Toronto, ON · North York, ON
Full-time
Canlan Sports is currently looking for an IT Manager Platform Engineering & AI Enablement for our North York Head Office!
Senior AI Engineer, Agentic Healthcare Platform
TechDoQuest
Canada
Contract
7+ years of professional software development experience.
AI Business Enablement Lead
Raymond James Ltd.
Toronto, ON · Greater Toronto Area, Canada
Full-time
The AI Business Enablement Lead is responsible for accelerating practical, responsible AI adoption across Raymond James Ltd., with a focus on advisor productivity, operational efficiency,…
AI Business Enablement Lead
Raymond James
Vancouver, British Columbia · Toronto, Ontario
Full-time
The AI Business Enablement Lead is responsible for accelerating practical, responsible AI adoption across Raymond James Ltd., with a focus on advisor productivity, operational efficiency,…
Manager, Business AI Platforms & Enablement
MNP
Calgary, Alberta
Full-time
Make an impact with our Digital Solutions team as a Manager, Business AI Platforms & Enablement, where you will lead the activation, governance, and sustained adoption of Microsoft AI…
Senior Manager, AI & Digital Strategy Consulting
BDO Canada
Toronto, ON
Full-time
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and…
Senior Manager, AI & Digital Strategy Consulting
BDO
Toronto, ON
Full-time
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and…
Senior Environmental Professional
Dillon Consulting Limited
Kingston, Ontario
Full-time
Dillon’s Contaminant Assessment & Management Discipline is seeking a licensed Professional Engineer or Geoscientist to fill an existing vacancy within our multidisciplinary team of…
Senior Environmental Professional
Dillon Consulting Limited
Kingston, Ontario
Full-time
Dillon’s Contaminant Assessment & Management Discipline is seeking a licensed Professional Engineer or Geoscientist to fill an existing vacancy within our multidisciplinary team of…
Senior Visualization Professional
Capgemini
Toronto, ON
- Drive offshore team enablement, knowledge sharing, and work delegation.
Customer Success Enablement Specialist (Knowledge Management & AI)
Jobber
Remote, Canada
Full-time · Remote
As Customer Success Enablement Specialist, you create and maintain the trusted knowledge that powers Jobber's Customer Success teams and the AI experiences that support them. Reporting to…
Senior Technical Success Enablement Manager
Coveo
Quebec, QC · ON
…deep technical expertise into measurable customer outcomes? As Senior Technical Success Enablement Manager, you’ll build the capabilities, learning experiences, and tools that help our…

Coveo

Senior Technical Success Enablement Manager

Quebec, QC, Canada
ON, Canada

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

You will own the technical success enablement strategy, roadmap, and the creation of scalable learning experiences for the organization. You will partner with product and technical experts to translate complex platform architecture into practical, role-specific training and assessments.

Requirements

Candidates must have 5+ years of experience in enablement, technical customer success, or a comparable technical discipline. Strong technical aptitude, facilitation skills, and the ability to simplify complex concepts for enterprise audiences are required.

Experience

5 to 10 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

Hybrid

Skills

Enablement strategy
Technical success
Customer success
Onboarding
Learning journeys
Enterprise software architecture
API
Data flows
Troubleshooting
Stakeholder management
Consultative conversations
Executive communication
Storytelling
Objection handling
Competency modeling
Certification design

Visa sponsorship

Not detected in the job text

Keywords

Technical Success
Enablement
Coveo Platform
Enterprise Software
SaaS
Artificial Intelligence
API
Data Flows
Solution Architecture
Customer Adoption
Retention
Value Realization
Competency Models
Learning Paths
Instructional Design
Stakeholder Management
Consultative Selling
Technical Account Management
Implementation Success
Relevance
Personalization
Digital Experiences
Troubleshooting
Professional Services
Solutions Consulting

Original job description

Turn technical expertise into customer impact

What if you could shape how an entire Technical Success organization turns deep technical expertise into measurable customer outcomes? As Senior Technical Success Enablement Manager, you’ll build the capabilities, learning experiences, and tools that help our teams confidently guide customers toward greater value from the Coveo Platform.

This role sits at the intersection of technology, customer success, and enablement. You’ll partner closely with Technical Success leadership, Product, subject-matter experts, and Commercial Enablement to translate complex technology and customer challenges into practical, scalable learning experiences.

As our Senior Technical Success Enablement Manager, you will:

Own the Technical Success enablement strategy and roadmap, identifying capability gaps and defining competency expectations, learning paths, and proficiency standards across the organization.
Build scalable onboarding and continuous learning journeys that accelerate customer readiness and develop capabilities throughout Technical Success practitioners’ progression.
Partner with Product and technical subject-matter experts to translate Coveo Platform architecture, capabilities, implementation patterns, integrations, and technical best practices into practical, role-specific learning.
Strengthen how Technical Success practitioners diagnose customer situations, uncover risks and opportunities, and connect technical decisions to adoption, customer objectives, business outcomes, and value realization.
Develop customer-facing capabilities including discovery, executive communication, consultative conversations, stakeholder management, storytelling, objection handling, and influencing without authority.
Create assessments, certifications, labs, and other applied learning experiences, measuring proficiency, behavior change, adoption, and enablement’s contribution to Technical Success outcomes.

Here is what will qualify you for the role:

5+ years of experience across enablement, technical customer success, solutions consulting, professional services, technical account management, solution architecture, or a comparable customer-facing technical discipline. Extra points if you have experience in solution engineering, solution architecture or implementation success.
Experience building and leading enablement programs for technical or highly specialized audiences, with a strong understanding of the behaviors that drive customer adoption, retention, and value realization.
Technical aptitude and credibility, with the ability to understand enterprise software architecture, integrations, application programming interfaces (APIs), data flows, troubleshooting concepts, and complex customer environments.
Strong facilitation, communication, and stakeholder-management skills, with the ability to simplify complex concepts, coach others, and influence senior leaders and technical experts across functions.

What will make you stand out:

Hands-on experience with the Coveo Platform or significant experience with enterprise search, artificial intelligence (AI)-powered digital experiences, relevance, recommendations, personalization, or adjacent technologies.
Previous experience in a customer-facing technical role such as Technical Account Manager, Customer Success Architect, Solutions Consultant, or Solution Architect.
Experience designing competency models, learning journeys, certifications, assessments, or other proficiency-based enablement programs for teams supporting complex enterprise customers.
A track record of turning learning into measurable behavior change and business impact within a rapidly evolving software-as-a-service or artificial intelligence organization.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [email protected] to discuss your needs.

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