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Added 45 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 45 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Calgary, AB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 59 mins ago
TC
Distribution Center Supply Clerk
TJX Canada – Winners, Marshalls, HomeSense
Brampton, ON
- $37,590 to $52,626 CAD / year
- Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 1 hour ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
US
Warehouse worker
UPS Supply Chain Solutions
Vancouver, BC · CA - VANCOUVER, BC (BCVCR)
- Full-time
A Warehouse Associate II impacts the organization by meeting specific operational key performance indicators. This experienced employee has a general knowledge of warehousing terminology…
Added 1 hour ago
U
Sales Support Coordinator
UNFI
Concord, ON
- Full-time
- On-site
Job Overview:The Jr. Sales Support Coordinator provides administrative and analytical support for Customer Business Team which includes Key Account Managers and Director of Sales regarding…
Added 1 hour ago
W
Claims Associate
Walmart
Airdrie, AB
- Part-time
The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and returned merchandise in…
Added 1 hour ago
W
PHARMACY ASSISTANT
Walmart
Portage la Prairie, MB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 1 hour ago
W
(CAN) Compliance Lead
Walmart
Prince Albert, SK
- Full-time
Added 1 hour ago
W
Pharmacy Assistant
Walmart
Peterborough, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 1 hour ago
W
(CAN) Claims
Walmart
Kamloops, BC
- Part-time
The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and returned merchandise in…
Added 1 hour ago
W
(CAN) Préposé de soutien des bureaux
Walmart
Rouyn-Noranda, QC
- Full-time
Working as an Office Support Associate at Walmart Canada is a great opportunity to build valuable skills in retail operations and customer service. In this role, you support store success…
Added 1 hour ago
W
(CAN) Bureau de la comptabilité
Walmart
Rouyn-Noranda, QC
- Part-time
Added 2 hours ago
W
(CAN) Distribution Centre Team Associate - Quality Assurance III
Walmart
Maple, ON
- Full-time
Added 2 hours ago
W
(CAN) Distribution Centre Team Associate - Quality Assurance
Walmart
Maple, ON
- Full-time
Added 2 hours ago
W
(CAN) Specialist, People (Calgary/Rocky View) 6 Month Contract
Walmart
Calgary, AB
- Full-time
This role supports the HR and DC Management Teams by performing administrative tasks such as; data entry, creating reports, and auditing the HRIS and Time and Attendance Systems. Assist…
Added 2 hours ago
W
(CAN) Gérant de rayon, fruits et légumes
Walmart
Thetford Mines, QC
- Part-time
Added 2 hours ago
W
(CAN) Team Leader, Quality Assurance (9 month contract) Nights - Sunday to Wednesday - 5pm-3.30am
Walmart
Mississauga, ON
- Full-time
Added 2 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Wainwright, AB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 2 hours ago
W
Part time pharmacy assistant
Walmart
Calgary, AB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 2 hours ago
W
Pharmacy Assistant
Walmart
St. Catharines, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 2 hours ago
W
(CAN) Team Leader, Quality Assurance - Sunday-Thursday, 10:30am to 7:00pm
Walmart
Surrey, BC
- Full-time
Added 2 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Edmonton, AB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 2 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Westbank, BC
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 2 hours ago
W
(CAN) Asset Protection Operations Team Associate
Walmart
Calgary, AB
- Part-time
An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate coordinates and…

Covia

Customer Service Representative I

Havelock, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2+ years of progressive experience in customer service and account management
Posting language: English
Posted: Oct 6, 2026

Original job description

Covia responsibly provides minerals solutions for a better tomorrow. As a leading provider of diversified minerals, our products support a variety of industrial markets, including glass, ceramics, coatings, metals, foundry, polymers, construction, water filtration, and sports and recreation. Long-standing relationships with a broad customer base enable Covia’s market-inspired approach to innovation to enhance solutions and customer benefits. Underpinning these strengths is an unwavering commitment to safety and to sustainable development, further enhancing the value that Covia delivers to all its stakeholders.

Covia is looking for a dynamic Customer Service Representative I who will have a positive impact on our team located at the Nepheline Syenite Operations in Havelock, ON. The Customer Service Representative I is responsible for efficiently and accurately processing orders, executing defined policies and procedures and advising customers of any changes or impact to their expectations. The CS Rep I will manage all customer orders as assigned in a fast-paced, office environment.

The successful candidate will have the following Key Accountabilities:

Order entry
Order Confirmation
Logistics Coordination
Invoice Block Resolution
Customer Complaint Management
Support Month End Close
Group mailbox management
Primary Support for Inbound Phone Calls
Account Management
Perform Other Duties as Assigned

The successful candidate will have the following Minimum Qualifications:

Associate’s degree in business or related field; Bachelor’s Degree preferred
2+ years of progressive experience in customer service and account management

Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel

Ability to learn ERP Databases, particularly order processing and invoicing
Detail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholders
Professional telephone and email etiquette, with an outgoing personality
Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment
Demonstrated experience contributing within a team of professionals to deliver set targets

Commitment to Our Culture:

Our core values - Safety, Team, Customers, Growth, and Courage - guide our work every day and will help us achieve our vision: Covia is the leading minerals solutions provider, and through the passion and commitment of our people, we enable customer success - ensuring a sustainable future for our company.

All Covia Team Members are expected to:

Live the Life-Saving Rules
Build high-performing work teams
Focus on customers
Demonstrate a growth mindset
Do the right thing, always

At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality, and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, or military service or reserve or veteran status.

The organization offers competitive salaries, advancement opportunities, and a full range of benefits.

Benefits:

Excellent Healthcare Benefits – medical, vision, dental
Pension Plan
Vacation + Paid Holidays
Disability, Life / AD&D, and Long-Term Care Insurances
Employee Assistance Program

An Equal Opportunity Employer

IND2

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More about this job

Responsibilities

The Customer Service Representative I is responsible for accurately processing orders, managing logistics, and resolving customer complaints. They also provide primary support for inbound calls and assist with month-end closing procedures.

Requirements

Candidates must have an associate degree in business or a related field and at least two years of progressive experience in customer service. Proficiency in Microsoft Office, specifically Excel, and the ability to learn ERP databases are required.

Skills

Order entry
Logistics coordination
Customer complaint management
Account management
IFS
Salesforce
Microsoft Office
Excel
ERP databases
Order processing
Invoicing
Telephone etiquette
Email etiquette
Problem-solving
Teamwork
Time management

Benefits

Medical insurance
Vision insurance
Dental insurance
Pension plan
Vacation
Paid holidays
Disability insurance
Life insurance
AD&D insurance
Long-term care insurance
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Minerals solutions
Order entry
Logistics
Invoicing
IFS
Salesforce
Microsoft Office
Excel
ERP
Customer service
Account management
Month end close
Safety
Sustainable development
Communication
Problem-solving
Data entry
Order confirmation
Stakeholder management
Havelock
Manufacturing
Industrial markets

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