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BILLING ADMINISTRATOR
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Cowan Insurance Group

Business Auditor

Hamilton, ON, Canada
Brantford, ON, Canada
Cambridge, ON, Canada

The expected base salary range for this role is $50,100 to $74,000. · Full-time

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Job details

Pay: The expected base salary range for this role is $50,100 to $74,000.
Job type: Full-time
Experience: Minimum 5 years Personal and Commercial Insurance experience
Posting language: English
Posted: Oct 1, 2026

Original job description

Cowan Insurance Group is looking for a highly motivated Business Auditor to join our team!

Reporting to the Senior Business Auditor, the Business Auditor (Commercial Insurance or Personal Insurance) plays a key role in the planning, execution, reporting, and follow-up of operational audits and quality assurance reviews. The position evaluates brokerage files, workflows, controls, and business processes to assess compliance with regulatory requirements, insurer guidelines, and internal standards. The Business Auditor provides independent, risk-based recommendations to improve operational effectiveness, strengthen compliance, reduce errors and omissions exposure, and support continuous improvement initiatives across the business.

What you will do:

Conduct risk-based operational audits and file reviews to assess compliance with regulatory requirements, insurer guidelines, brokerage workflows, internal policies, and documentation standards
Assessing and evaluate business, operational, compliance, and errors & omissions (E&O) risks within Commercial and/or Personal Insurance operations, understanding business risks related to client files
Examine brokerage files and supporting records for completeness, accuracy, quality, and adherence to established procedures and controls
Document audit observations, analyze root causes, and develop practical recommendations to strengthen controls, improve quality, and mitigate risk
Prepare clear and concise audit reports, including findings, recommendations, and opportunities for continuous improvement
Collaborate with business leaders, trainers, and operational teams to support process improvements and enhance operational effectiveness
Identify opportunities to streamline workflows, improve client service delivery, and increase operational efficiency
Maintain audit documentation and working papers in accordance with departmental standards and audit methodology
Support special reviews, business initiatives, and projects related to risk management, compliance, operational excellence, and continuous improvement

What you will bring:

Minimum 5 years Personal and Commercial Insurance experience
RIBO license is preferred
CAIB or CIP designation an asset
Post-secondary education in Insurance or Business Administration, or a related discipline, with coursework in audit, compliance or insurance considered an asset
Internal/external audit experience or equivalent preferably in a property and casualty insurance setting
Strong analytical skills an asset
Ability to work independently, and balance multiple priorities and project deadlines
A well-defined sense of diplomacy, strong communication skills – both written and verbal
Ability to summarize audit results in clear, concise, understandable language
Computer literacy, including effective working skills of MS Word, Excel and Outlook required
Experience with EPIC broker management system an asset

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company
Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking
You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

Grow together
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

Competitive salary
Participate in our comprehensive benefits plan on day one - no waiting period
Company-matched Retirement Savings Plan
Company-paid training and development courses
Community involvement
Hybrid work environment

Are you interested?

Please Apply!

This is a replacement position.

Artificial Intelligence (AI):

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made.

This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

The expected base salary range for this role is $50,100 to $74,000. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

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More about this job

Responsibilities

The Business Auditor is responsible for planning and executing operational audits to assess compliance with regulatory requirements and internal standards. They will document audit findings, analyze root causes, and provide risk-based recommendations to improve operational effectiveness and mitigate business risks.

Requirements

Candidates must have a minimum of 5 years of experience in personal and commercial insurance, with preference given to those holding a RIBO license. A post-secondary education in insurance or business administration is required, along with strong analytical and communication skills.

Skills

Operational auditing
Quality assurance
Risk assessment
Compliance monitoring
Commercial insurance
Personal insurance
Regulatory compliance
Errors and omissions risk management
Analytical skills
Communication skills
Documentation
Process improvement
MS Word
MS Excel
MS Outlook
EPIC broker management system

Benefits

Comprehensive benefits plan
Company-paid training and development courses
Community involvement
Hybrid work environment

Visa sponsorship

Not detected in the job text

Keywords

Business Auditor
Operational Audit
Quality Assurance
Compliance
Commercial Insurance
Personal Insurance
Risk Management
Errors and Omissions
RIBO
CAIB
CIP
Brokerage
EPIC
Audit Methodology
Internal Controls
Process Improvement
Documentation
Reporting
Insurance Industry
Property and Casualty

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