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Added 13 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
The successful candidate will be part of the Client Due Diligence team within Global Business Services & Operations. The Client Due Diligence team is committed to ensuring services provided…
Added 13 mins ago
T
Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
…assigned policy approvals or recommendations, and TDIS Board reporting. They influence material business decisions, new activities, regulatory relationships, remediation strategy, risk…
Added 13 mins ago
BC
Program Handover Manager
Bechtel Corporation
Toronto, ON
- Full-time
Works with the Program Technical Director, Program Assurance Manager, Program Integration Manager, and Program Testing and Commissioning Manager to implement and monitor technical progress…
Added 13 mins ago
MU
PC CONSULTANT III (BAND LEVEL 7)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
This role will be located at the Faculty of Nursing’s satellite sites in Grand Falls-Windsor and Gander, with reporting responsibilities to the Manager of Collaboration and Service Delivery…
Added 13 mins ago
TS
Director, Construction PMO
Tricon Solutions
Moncton, NB
- Full-time
Client & stakeholder collaboration: Work closely with site leadership, estimating, finance, safety and operations, support the handoff from bid to execution, and manage client expectations.…
Added 13 mins ago
PM
Digital Media Supervisor
Publicis Media
Toronto, ON
- Full-time
…and transparency at the core of everything we do, from data reporting to billing all the way to agency leadership. The result is a blend of meaningful work for some of Canadas’ favorite…
Added 13 mins ago
FU
Legal Advocate
First United Church Community Ministry Society
Vancouver, BC
- Full-time
…your training and experience with and/or knowledge of direct client service and one-to-one advocacy for vulnerable and marginalized…
Added 13 mins ago
SM
Occupational Health Nurse, Abilities and Health
St. Michael's Hospital
Toronto, ON
- Full-time
Reporting to the Manager, Abilities and Health, WHSW, the OHN will work with a multi-disciplinary team to provide care to healthcare workers and to promote a culture of safety at Unit…
Added 13 mins ago
Maintenance Team Lead- Alex & Alice Boucher Fort McKay Industrial Park
Fort McKay Group of Companies
Fort McMurray, AB
Work with the Maintenance Superintendent and Equipment Manager to manage employee relations issues, with an ability to always maintain confidentiality.
Added 28 mins ago
Trades Client Services Assistant - ACTION Project
Okanagan College
Kelowna, BC
Under the general supervision of the Manager, Trades Programs, and in collaboration with the Trades Program Coordinator, Action Project (“Project Coordinator), the Trades Client Services…
Added 28 mins ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
The successful candidate will be part of the Client Due Diligence team within Global Business Services & Operations. The Client Due Diligence team is committed to ensuring services provided…
Added 28 mins ago
T
AVP, Programs & Deployment
TD
Toronto, ON
- Full-time
As the business integrator for the portfolio, the role connects enterprise priorities, planning excellence, client experience, field enablement, operating model evolution, and business…
Added 28 mins ago
T
Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
In this role, you’ll have the opportunity to build and apply your expertise across both Tax Reporting and Custodial Operations. You’ll work with partners to research and resolve a diverse…
Added 28 mins ago
BT
Senior Audit and Assurance Accountant
Baker Tilly Canada
Peterborough, ON
- Full-time
Direct field work and informing manager(s) of the engagement status
Added 28 mins ago
SG
Sales Manager - Montreal, Quebec - Legacy Division (Full Time, Permanent)
Southern Glazer's Wine & Spirits
Montreal, QC
- $75,000 to $85,000 USD / year
- Full-time
The Sales Manager will be responsible for managing regional execution of our Campari group of brands referred to as our Legacy division (Aperol, Campari, Espolon, Appleton Estate, Grand…
Added 28 mins ago
D
Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function…
Added 28 mins ago
CI
General Manager
Colliers International
AB
- Full-time
This position is for a General Manager in Edmonton, Alberta***
Added 43 mins ago
B
Mortgage Specialist
BMO
Timmins, ON
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 43 mins ago
H
Manager Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Primary Health Care is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province's healthcare goals. Reporting to the…
Added 43 mins ago
IS
Account Manager (America)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 43 mins ago
IS
Account Manager (APAC)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 43 mins ago
IS
Account Manager (EMEA)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 58 mins ago
SH
Bilingual Field Nurse Case Manager (Atlantic/QC) - Hybrid
Sentrex Health Solutions
Moncton, NB · Halifax, NS · Quebec, QC
- Full-time
Requires traveling to physician’s offices as requested by the physician’s office and/or the reporting manager.
Added 58 mins ago
BT
Manager, Valuations & Corporate Finance (CBV, CPA)
Baker Tilly Canada
Toronto, ON
- Full-time
We are looking for a Manager, Valuations & Corporate Finance to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next.…
Added 58 mins ago
SM
RQ00827 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 days onsite, subject to Hiring Manager's discretion

Cowan Insurance Group

Claims Specialist

Hamilton, ON, Canada
Brantford, ON, Canada
Cambridge, ON, Canada

The expected base salary range for this role is $50,100 to $74,000. · Full-time

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Job details

Pay: The expected base salary range for this role is $50,100 to $74,000.
Job type: Full-time
Experience: A minimum of 5 years experience in insurance, preferably with a claims background
Posting language: English
Posted: Oct 1, 2026

Original job description

Cowan Insurance Group is looking for a Claims Specialist to join our Claims team!

This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other internal service and sales teams to support fair, timely, and well-communicated outcomes. You are knowledgeable in the personal and commercial lines insurance industry with policies, products and customer service.

What you will do:

Work with the claims staff, sales & service team, clients, carriers and other stakeholders to ensure a positive outcome for those involved
Serve as the primary claims contact, providing timely, professional, and empathetic guidance throughout the claims lifecycle
Manage a varied portfolio of claims, including complex, sensitive, high-severity, and escalated matters
Explain policy coverage, deductibles, documentation requirements, timelines, and next steps in clear, practical language
Advocate for clients when claim issues arise, challenging the insurer on decisions when necessary
Monitor claim activity, maintain regular communication with clients, and follow up with insurers, adjusters, legal counsel, restoration firms, and other service providers as appropriate
Contribute to process improvements, training, and the consistent application of claims service standards
Maintain complete, accurate, and timely documentation in the claims management system in accordance with internal standards, privacy obligations, and regulatory requirements
Provide technical guidance, coaching, and peer support to Claims Representatives and other team members and contribute to training and knowledge-sharing initiatives
Support the Manager, Claims in a technical capacity and other duties as assigned

What you will bring:

RIBO License is required or the ability to obtain
A minimum of 5 years experience in insurance, preferably with a claims background
High School or equivalent, post-secondary education is considered an asset
In depth knowledge of Personal and Commercial property, auto & liability policies including complex coverages such as Directors & Officers and Errors & Omissions Liability
Superior leadership skills with the ability to build strong relationships with stakeholders at all levels are essential
Thrive in a fast-paced environment while handling large and complex files
A collaborative approach and the ability to build effective relationships with clients, insurers, adjusters, legal counsel, vendors, and internal business partners
Ability to interpret policy wordings and explain in plain language
Highly developed customer service & communication skills, with the ability to explain complex matters clearly and respectfully
Strong organizational and portfolio-management skills, with demonstrated ability to manage competing priorities, deadlines, and service commitments
Critical thinker with strong client advocacy, negotiation, problem-solving, and conflict-resolution skills
Ability to host training sessions for staff is an asset
CAIB or CIP designation (or working towards) would be an asset

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

Competitive salary
Participate in our comprehensive benefits plan on day one - no waiting period
Company-matched Retirement Savings Plan
Company-paid training and development courses
Community involvement
Hybrid working environment

Are you interested?

Please Apply!

This is a new position.

Artificial Intelligence (AI):

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made.

This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

The expected base salary range for this role is $50,100 to $74,000. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

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More about this job

Responsibilities

The Claims Specialist serves as the primary contact for clients, guiding them through the claims lifecycle and advocating on their behalf. They manage a varied portfolio of complex claims while collaborating with internal teams, insurers, and service providers to ensure timely and fair outcomes.

Requirements

Candidates must have at least 5 years of insurance experience and a RIBO license or the ability to obtain one. Strong knowledge of personal and commercial insurance policies, along with superior leadership and communication skills, is required.

Skills

Claims management
Insurance policy knowledge
Customer service
Client advocacy
Negotiation
Conflict resolution
Leadership
Communication
Portfolio management
Critical thinking
Problem-solving
Technical guidance
Training
Documentation
Relationship building

Benefits

Comprehensive benefits plan
Company-paid training and development courses
Community involvement
Hybrid working environment

Visa sponsorship

Not detected in the job text

Keywords

Claims Specialist
Insurance
RIBO License
Personal Lines
Commercial Lines
Claims Management
Liability
Auto Insurance
Property Insurance
CAIB
CIP
Client Advocacy
Negotiation
Risk Management
Portfolio Management
Documentation
Regulatory Requirements
Customer Service
Leadership
Hybrid Work

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