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Cowan Insurance Group

Claims Specialist

Hamilton, ON, Canada
Brantford, ON, Canada
Cambridge, ON, Canada

The expected base salary range for this role is $50,100 to $74,000. · Full-time

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Job details

Pay: The expected base salary range for this role is $50,100 to $74,000.
Job type: Full-time
Experience: A minimum of 5 years experience in insurance, preferably with a claims background
Posting language: English
Posted: Oct 1, 2026

Original job description

Cowan Insurance Group is looking for a Claims Specialist to join our Claims team!

This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other internal service and sales teams to support fair, timely, and well-communicated outcomes. You are knowledgeable in the personal and commercial lines insurance industry with policies, products and customer service.

What you will do:

Work with the claims staff, sales & service team, clients, carriers and other stakeholders to ensure a positive outcome for those involved
Serve as the primary claims contact, providing timely, professional, and empathetic guidance throughout the claims lifecycle
Manage a varied portfolio of claims, including complex, sensitive, high-severity, and escalated matters
Explain policy coverage, deductibles, documentation requirements, timelines, and next steps in clear, practical language
Advocate for clients when claim issues arise, challenging the insurer on decisions when necessary
Monitor claim activity, maintain regular communication with clients, and follow up with insurers, adjusters, legal counsel, restoration firms, and other service providers as appropriate
Contribute to process improvements, training, and the consistent application of claims service standards
Maintain complete, accurate, and timely documentation in the claims management system in accordance with internal standards, privacy obligations, and regulatory requirements
Provide technical guidance, coaching, and peer support to Claims Representatives and other team members and contribute to training and knowledge-sharing initiatives
Support the Manager, Claims in a technical capacity and other duties as assigned

What you will bring:

RIBO License is required or the ability to obtain
A minimum of 5 years experience in insurance, preferably with a claims background
High School or equivalent, post-secondary education is considered an asset
In depth knowledge of Personal and Commercial property, auto & liability policies including complex coverages such as Directors & Officers and Errors & Omissions Liability
Superior leadership skills with the ability to build strong relationships with stakeholders at all levels are essential
Thrive in a fast-paced environment while handling large and complex files
A collaborative approach and the ability to build effective relationships with clients, insurers, adjusters, legal counsel, vendors, and internal business partners
Ability to interpret policy wordings and explain in plain language
Highly developed customer service & communication skills, with the ability to explain complex matters clearly and respectfully
Strong organizational and portfolio-management skills, with demonstrated ability to manage competing priorities, deadlines, and service commitments
Critical thinker with strong client advocacy, negotiation, problem-solving, and conflict-resolution skills
Ability to host training sessions for staff is an asset
CAIB or CIP designation (or working towards) would be an asset

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

Competitive salary
Participate in our comprehensive benefits plan on day one - no waiting period
Company-matched Retirement Savings Plan
Company-paid training and development courses
Community involvement
Hybrid working environment

Are you interested?

Please Apply!

This is a new position.

Artificial Intelligence (AI):

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made.

This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

The expected base salary range for this role is $50,100 to $74,000. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

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More about this job

Responsibilities

The Claims Specialist serves as the primary contact for clients, guiding them through the claims lifecycle and advocating on their behalf. They manage a varied portfolio of complex claims while collaborating with internal teams, insurers, and service providers to ensure timely and fair outcomes.

Requirements

Candidates must have at least 5 years of insurance experience and a RIBO license or the ability to obtain one. Strong knowledge of personal and commercial insurance policies, along with superior leadership and communication skills, is required.

Skills

Claims management
Insurance policy knowledge
Customer service
Client advocacy
Negotiation
Conflict resolution
Leadership
Communication
Portfolio management
Critical thinking
Problem-solving
Technical guidance
Training
Documentation
Relationship building

Benefits

Comprehensive benefits plan
Company-paid training and development courses
Community involvement
Hybrid working environment

Visa sponsorship

Not detected in the job text

Keywords

Claims Specialist
Insurance
RIBO License
Personal Lines
Commercial Lines
Claims Management
Liability
Auto Insurance
Property Insurance
CAIB
CIP
Client Advocacy
Negotiation
Risk Management
Portfolio Management
Documentation
Regulatory Requirements
Customer Service
Leadership
Hybrid Work

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