Commercial Account Representative

Cowan Insurance Group is looking for a highly qualified Commercial Account Representative to join our Commercial Insurance - Programs Team!

This role is reporting to the Supervisor, Programs and Broker Services. You will work closely with the Sales Consultant and Commercial Account Assistant on new and existing clients. You will build and maintain relationships with existing and new clients to maximize retention and identify future opportunities within all lines of business in Cowan Insurance Group. Programs currently managed by the team could include Not-for-Profit, Beauticians, Hospice, Condominiums, Driving School, Hearing Practitioners, Self Storage and Limousine. 

What you will do:

• Responsible for all aspects of service on assigned book of business 
• Manage renewal information gathering from clients and ensure all necessary applications are completed on renewal 
• Negotiate renewal and endorsement terms with insurance carriers 
• Review new business and renewal policies to ensure accuracy and completeness 
• Make recommendations to client for coverage enhancements identified during renewal review 
• Manage day to day requests from clients and insurance companies 
• Complete complex Certificates of Insurance for clients 
• Request endorsements, including additions and deletions to policy and provide support when needed to Commercial Account Assistant for final processing 
• Maintain accurate account billing and correct accounting discrepancies in a timely manner 
• Responsible for accounts receivable on assigned book of business and following accounts receivable procedures 
• Contribute to the client relationship by providing customer service excellence in all client dealings and attend client meetings as required 
• Provide backup support to other members of the program team as required 
• Maintain knowledge of all CIG lines of business by attending information sessions to successfully suggest referrals for cross-sell opportunities 
• Attend industry events related to program as required 

What you will bring:

• RIBO license required
• 2 to 3 years previous insurance experience
• Experience in servicing commercial insurance accounts
• High school diploma or equivalent; post-secondary education is an asset
• CAIB or CIP designations (or working toward designations) would be an asset
• Excellent communication skills; written and verbal
• Proficient use of Microsoft Office products (Word, Excel) 
• Experience with EPIC would be an asset
• Demonstrate comprehensive knowledge of client exposures
• Demonstrate ability to identify issues and implement effective solutions
• Ability to manage high volume while maintaining attention to detail
• Professional, proactive, and positive work attitude is essential

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart? 

Be in good company 
Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive. 

Challenge your thinking 
You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it. 

Grow together 
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen. 

Benefits and perks 

• Competitive salary 
• Participate in our comprehensive benefits plan on day one - no waiting period
• Company-matched Retirement Savings Plan 
• Company-paid training and development courses 
• Community involvement
• Hybrid working environment 

Are you interested?

Please Apply!

This is a replacement position.

Artificial Intelligence (AI):

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made.

This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

The expected base salary range for this role is $44,700 to $64,000. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.