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Added 3 mins ago
EG
Manager, Business Operations and Transformation
Emterra Group
Oakville, ON
- Full-time
Acting as a strategic partner to Ryse leadership, the Manager will work across Partnerships & Client Success, Regulatory Affairs & Compliance, Operations, Finance, and corporate Technology…
Added 3 mins ago
SI
AVP, Claims, Mid - Market & Specialty
Sovereign Insurance
Toronto, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
- Full-time
and representing Sovereign Claims at industry, partner and community events.
Added 3 mins ago
Project Manager
AlayaCare
Toronto, ON
You’ll serve as a trusted partner to clients and an internal leader across cross-functional teams, coordinating consultants and specialists to deliver predictable outcomes. You’ll manage…
Added 18 mins ago
DC
Team Leader, Contract Services
Defence Construction Canada
Comox, BC
- Contract
…researches innovative ways to manage complex procurements for Client-Partners. The incumbent leads a team of professionals and manages the human resources responsibilities for the team. The…
Added 18 mins ago
BR
Sr. Marketing Manager (18 month contract)
Brookfield Residential
Calgary, AB
- Full-time
Partner with internal teams and agency partners to develop and execute content marketing and social media strategies that support business and brand objectives.
Added 18 mins ago
DC
Coordinator, Construction Services (Major Capital Infrastructure)
Defence Construction Canada
Comox, BC
- Full-time
Liaise with Client-Partner representatives (e.g. on contract-related problems and risks, negotiate and issue change orders)
Added 18 mins ago
TD
Temporary Bilingual Customer Service Representative (Canada)
TELUS Digital
Canada
- Internship
The Client Services Representative (CSR) position is responsible for ensuring pleasant and seamless client experiences via inbound & outbound calls, and if applicable, chat and email where…
Added 18 mins ago
BB
Technicien principal – Systèmes de sécurité I Senior Technician - Security
Bosch Building Technologies North America
Montreal, QC
- Full-time
Collaborer avec les clients pour comprendre leurs besoins et proposer des solutions adaptées. Assurer une excellente satisfaction client
Added 18 mins ago
EJ
Canada Registered Branch Associate Trainee
Edward Jones
Mississauga, ON
- Full-time
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an…
Added 18 mins ago
FC
Executive Assistant I, Corporate Finance
FTI Consulting
Vancouver, BC
- Full-time
Provide administrative overflow support across the practice and partner with Administrative Professionals across North America to ensure seamless support and office coverage
Added 18 mins ago
BC
Interface Planner
Bechtel Corporation
Toronto, ON
- Other
Bechtel has been appointed as the Delivery Partner, supporting our customer Metrolinx as part of an integrated team, to help deliver the signature Ontario Line Subway (OLS) Project, a…
Added 18 mins ago
BB
Team Lead
Beyond Behavioural Intervention Inc
St. Stephen, NB
- $26 to $28 CAD / hour
- Full-time
…exceptional care to the communities with whom we graciously partner. Our commitment is to ensure, an enriched and inclusive environment, for each child and individual, to promote…
Added 18 mins ago
BB
Supervisor
Beyond Behavioural Intervention Inc
St. Stephen, NB
- $23 to $25 CAD / hour
- Full-time
…care to the First Nation communities with whom we graciously partner. Our commitment is to ensure, an enriched and inclusive environment, for each child and individual, to promote…
Added 33 mins ago
A
Senior Personal Banking Advisor - Edmonton Unity Square
ATB
Edmonton, AB
- Full-time
…Personal Banking Advisor to join our team and become a trusted partner for our valued clients, including high-net-worth individuals and small…
Added 33 mins ago
W
HSE Specialist II
Worley
Edmonton, AB
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 33 mins ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
En tant que Gestionnaire de compte de réussite client (CSAM), vous agirez à titre de principal responsable de la livraison des services et de partenaire de confiance pour nos clients…
Added 33 mins ago
M
Cloud Solution Architect - Cloud & AI
Microsoft
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
…driving consumption expansion, and strengthening customer and partner…
Added 33 mins ago
U
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Remote, Canada
- Full-time
- Remote
Partner with Canadian Sales and Business Development leaders to define target account lists, buying groups, pipeline priorities, plays, and expected outcomes.
Added 33 mins ago
U
Sr Customer Success Manager - Bilingual (French/English) / Gestionnaire principal de la réussite client - Bilingue (français/anglais)
UKG
Remote, Canada
- Full-time
- Remote
Partner with cross-functional teams and partners to build mitigation plans, ensuring the right resources are brought in at the right time.
Added 33 mins ago
A
Associate Director-AI&Data
Accenture
Ottawa, ON · Montreal, QC
- Full-time
Lead the work of recovering what a client's estate actually does and what the organization actually knows - legacy code, undocumented logic, institutional knowledge - and making it usable…
Added 48 mins ago
K
Enterprise Account Executive
Kindsight
Canada
- Full-time
Partner with Solutions Engineering, Customer Success, Professional Services, and leadership to ensure seamless client experiences.
Added 48 mins ago
D
Client Account Manager (12 Month Contract)
Deloitte
Toronto, ON
- Full-time
Team champion: be a trusted advisor to the Lead Client Service Partner (LCSP) and account leadership team; influence and lead cross-functional teams on your account(s); and be a leader and…
Added 48 mins ago
S
Gestionnaire principal·e, Opérations numériques // Senior Manager, Digital Operations
SSENSE
Montreal, QC
- Full-time
…des données de marque jusqu'à l'expérience finale du service client. Vous agirez à titre de responsable fonctionnel·le de nos capacités fondamentales en planification virtuelle, ventes et…
Added 48 mins ago
M
Creative Copywriter
Monks
Toronto, ON
- Full-time
Partner closely with designers and art directors to ensure that copy and visuals work together seamlessly.
Added 48 mins ago
CP
Member Care Associate (Bilingual)
CAAT Pension Plan
Toronto, ON
- Full-time
Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at…

Cowan Insurance Group

Claims Representative

Brantford, ON, Canada

$45,700 to $64,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,700 to $64,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Experience: A minimum of 3-5 years of experience in insurance, preferably with a claims and customer service background
Posting language: English
Posted: Oct 1, 2026

Original job description

Cowan Insurance Group is looking for a Claims Representative to join our Claims team!

Reporting to the Manager, Claims the successful candidate will be responsible for the reporting, management, and resolution of new and existing property, auto and liability claims for clients. If you are knowledgeable in the insurance industry with policies, products and customer service, we’d love to hear from you!

What you will do:

Serve as the primary point of contact for clients throughout the claims process, ensuring timely and professional communication

Provide exceptional customer service to clients via phone queue and online reports

Review policy coverage, proficiently explain the claims process and set customer expectations

Have regular contact with the customer and insurer to ensure specific milestones are met throughout the claim

Advocate for customers when claims issues arise, challenging the insurer on coverage decisions when necessary

Maintain accurate and up-to-date records in the claims management system

Collaborate with internal teams, including Account Managers and service members

What you will bring:

A minimum of 3-5 years of experience in insurance, preferably with a claims and customer service background

Knowledge of Personal and/or Commercial property, auto & liability policies

High school diploma (or equivalent) required

Ability to interpret policy wordings and explain in a clear and concise manner to clients

Excellent organizational, negotiation, analytical and interpersonal skills

Proficiency in Microsoft Office applications with strong data entry expertise

Collaborative team player with excellent communication abilities and a professional demeanor

Self-starter with ability to multi-task and prioritize competing demands

Strong organizational and time management skills with attention to detail

RIBO License or the ability to obtain

CAIB or CIP designation (or working towards) would be an asset

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

Competitive salary

Participate in our comprehensive benefits plan on day one - no waiting period

Company-matched Retirement Savings Plan

Company-paid training and development courses

Community involvement

Hybrid working environment

Are you interested?

Please Apply!

This is a replacement position.

Artificial Intelligence (AI):

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made.

This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

The expected base salary range for this role is $45,700 to $64,000. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

Apply About employer

More about this job

Responsibilities

Manage new and existing property, auto, and liability claims, serving as the primary client contact and providing clear, timely communication throughout the claims process. Review coverage, coordinate with insurers and internal teams, advocate for clients when issues arise, and maintain accurate claims records.

Requirements

Requires 3–5 years of insurance experience, preferably in claims and customer service, knowledge of personal and/or commercial property, auto, and liability policies, and a high school diploma or equivalent. Candidates should be able to interpret policy wording, communicate clearly, manage competing priorities, and use Microsoft Office; a RIBO license or progress toward CAIB or CIP is an asset.

Skills

Claims Management
Customer Service
Policy Coverage Interpretation
Property Claims
Auto Claims
Liability Claims
Client Communication
Negotiation
Analytical Skills
Organization
Time Management
Data Entry
Microsoft Office
Claims Management Systems
Multitasking
Attention To Detail

Benefits

Comprehensive Benefits Plan
Company-Paid Training And Development Courses
Community Involvement
Hybrid Working Environment

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Claims Management
Property Claims
Auto Claims
Liability Claims
Personal Insurance
Commercial Insurance
Policy Coverage
Policy Wording
Customer Service
Client Communication
Claims Resolution
Insurer Coordination
Claims Management System
Microsoft Office
Data Entry
Negotiation
Analytical Skills
RIBO License
CAIB
CIP
Account Managers
Risk Management
Background Checks

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