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Added 8 mins ago
Avionics Technical Service Representative
L3Harris Technologies
Saguenay, QC · Bagotville, Queb
Under the Bagotville Site Manager, the Avionics Technical Support Representative is responsible to provide technical Service and Expertise in the field of avionic CF-18 systems and…
Added 8 mins ago
Donor Centre Associate - Process Lead
Canadian Blood Services
Lethbridge, AB
…members, and volunteers providing them with safe and quality service during each stage of the collection…
Added 8 mins ago
Service Lead Foreman
Premier Equipment
Listowel, ON
$33.98 to $42.91 CAD / hour
Full-time
As a Service Lead, you will oversee the daily operations of the service department, ensuring work orders are accurately processed, jobs are assigned efficiently, and customer expectations…
Added 8 mins ago
Strategic Account Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
Reporting into the Strategic Account Management, VP, the Strategic Account Manager will be the central point of contact and relationship lead for an assigned group of FCC Clients. This role…
Added 8 mins ago
Product Manager - Loyalty and Value Proposition
Servus Credit Union
Calgary, AB · Edmonton, AB
Full-time
We are hiring for a full-time Product Manager - Loyalty and Value Proposition to join our Products, Pricing & Loyalty Team!
Added 8 mins ago
Sales Associate Full Time - Lansdowne Place
Wow! Mobile Boutique
Peterborough, ON
Full-time
…in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our…
Added 8 mins ago
National Field Manager
Match Retail
Montreal, QC
Other
As a Match Retail National Field Manager you are responsible for managing a dedicated sales team on a daily basis. You will be required to lead, train, coach, and motivate field sales staff…
Added 8 mins ago
Educator/Key Holder
Tokyo Smoke
Happy Valley-Goose Bay, NL
Part-time
Reporting to the Store Manager, Educator own an area of the retail business and use strong leadership skills to create an exceptional experience for retail staff and customers. As a member…
Added 8 mins ago
Educator/Key Holder
Tokyo Smoke
Winnipeg, MB
Part-time
Reporting to the Store Manager, Educator own an area of the retail business and use strong leadership skills to create an exceptional experience for retail staff and customers. As a member…
Added 8 mins ago
Store Manager
Tokyo Smoke
Regina, SK
Full-time
The primary role of the store manager is to maintain the efficient running of the total store. To provide an outstanding experience to all store guests while controlling costs and…
Added 8 mins ago
Personal Trainer
Crunch Fitness Canada
Oakville, ON
$25 to $40 CAD / hour
Full-time
Inclusive Company Culture: Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts),…
Added 8 mins ago
Personal Trainer
Crunch Fitness Canada
Woodbridge, ON
$25 to $40 CAD / hour
Full-time
Inclusive Company Culture: Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts),…
Added 8 mins ago
Personal Trainer
Crunch Fitness Canada
Brampton, ON
$25 to $40 CAD / hour
Full-time
Inclusive Company Culture: Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts),…
Added 8 mins ago
Deputy Program Manager, Airborne MAISR Program
General Dynamics Missions System International
Ottawa, ON
$105,000 to $135,000 CAD / year
Full-time
We are currently hiring for a Deputy Program Manager (DPM) to support our Manned Airborne Intelligence, Surveillance and Reconnaissance (MAISR) In-Service Support (ISS) Program. This is a…
Added 23 mins ago
Terminal Clerk
Armour Transportation Systems
New Glasgow, NS
Full-time
…communication to maintain operational efficiency and exceptional service…
Added 23 mins ago
Inside Sales Manager
Norscan Instruments Ltd.
Winnipeg, MB
Full-time
Under the general direction of the Vice President of Sales, the Inside Sales Manager sells corporate products or services through the achievement of opportunity-based sales quotas…
Added 23 mins ago
Client Success Specialist
ETS
Canada
Full-time
…average day will be spent working closely with the Client Success Manager, supporting clients. Specifically, engaging with clients to support them in building and delivering their…
Added 23 mins ago
Prepared Foods - Clerk Department Second Deli
Sobeys
Halifax, NS
Full-time
Provide customers with friendly and professional service. Fulfill duties for all areas of the Deli/ A La Carte Department. Supervise the Deli/A La Carte Department and staff in the absence…
Added 23 mins ago
Key Account Manager, Atlantic Canada
Dandurand Group
Halifax, NS
Full-time
Reporting to the Regional Director, Atlantic Canada, the Key Account Manager leads account management activities across the Atlantic provinces. They are responsible for building and…
Added 23 mins ago
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Mississauga, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 23 mins ago
Customer Service Representative
ArcelorMittal Produits longs Canada
Hamilton, ON
Full-time
Reporting to the Customer Service Manager, the Customer Service Representative plays a key role in order management and customer satisfaction.
Added 23 mins ago
Customer Success Manager
Quantum World Technologies Inc.
Montreal, QC
Contract
We are looking for an experienced Customer Success Manager (CSM) with strong knowledge of Observability, Open Source technologies, Cloud platforms, and DevOps practices. The CSM will be…
Added 23 mins ago
Procurement Coordinator - Contract
The Beer Store
Bolton, ON
Contract
…our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and Corporate Office, our team brings passion, expertise, and a commitment to exceptional service…
Added 23 mins ago
Front Store Manager, Salaried Part Time Flexible Shifts
Loblaw Companies Limited
Mississauga, ON
Part-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 23 mins ago
Manager, DevOps & App Support
Michael Page
Markham, ON
$105,000 to $115,000 CAD / year
Full-time
…integrations, CI/CD pipelines, monitoring tools, databases, and customer-facing applications. The ideal candidate will demonstrate strong leadership, vendor management, and stakeholder…

Cowan Insurance Group

Claims Representative

Hamilton, ON, Canada

Pay: $45,700 to $64,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Experience: A minimum of 3-5 years of experience in insurance, preferably with a claims and customer service background
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

Cowan Insurance Group is looking for a Claims Representative to join our Claims team!

Reporting to the Manager, Claims the successful candidate will be responsible for the reporting, management, and resolution of new and existing property, auto and liability claims for clients. If you are knowledgeable in the insurance industry with policies, products and customer service, we’d love to hear from you!

What you will do:

Serve as the primary point of contact for clients throughout the claims process, ensuring timely and professional communication

Provide exceptional customer service to clients via phone queue and online reports

Review policy coverage, proficiently explain the claims process and set customer expectations

Have regular contact with the customer and insurer to ensure specific milestones are met throughout the claim

Advocate for customers when claims issues arise, challenging the insurer on coverage decisions when necessary

Maintain accurate and up-to-date records in the claims management system

Collaborate with internal teams, including Account Managers and service members

What you will bring:

A minimum of 3-5 years of experience in insurance, preferably with a claims and customer service background

Knowledge of Personal and/or Commercial property, auto & liability policies

High school diploma (or equivalent) required

Ability to interpret policy wordings and explain in a clear and concise manner to clients

Excellent organizational, negotiation, analytical and interpersonal skills

Proficiency in Microsoft Office applications with strong data entry expertise

Collaborative team player with excellent communication abilities and a professional demeanor

Self-starter with ability to multi-task and prioritize competing demands

Strong organizational and time management skills with attention to detail

RIBO License or the ability to obtain

CAIB or CIP designation (or working towards) would be an asset

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

Competitive salary

Participate in our comprehensive benefits plan on day one - no waiting period

Company-matched Retirement Savings Plan

Company-paid training and development courses

Community involvement

Hybrid working environment

Are you interested?

Please Apply!

This is a replacement position.

Artificial Intelligence (AI):

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made.

This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

The expected base salary range for this role is $45,700 to $64,000. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

Apply About employer

More about this job

Responsibilities

Manage and resolve new and existing property, auto, and liability claims, serving as the primary contact for clients and providing clear, timely communication throughout the process. Review coverage, coordinate with insurers and internal teams, advocate for clients when issues arise, and maintain accurate claims records.

Requirements

Requires 3–5 years of insurance experience, preferably in claims and customer service, knowledge of personal and/or commercial property, auto, and liability policies, and a high school diploma or equivalent. Candidates should be able to interpret and explain policy wording, communicate and negotiate effectively, manage competing priorities, and use Microsoft Office; a RIBO license or progress toward CAIB or CIP is an asset.

Skills

Claims Management
Customer Service
Insurance Policy Interpretation
Property Claims
Auto Claims
Liability Claims
Client Communication
Negotiation
Analytical Skills
Organization
Time Management
Attention To Detail
Data Entry
Microsoft Office
Prioritization
Team Collaboration

Benefits

Comprehensive Benefits Plan
Company-Paid Training And Development Courses
Community Involvement
Hybrid Working Environment

Visa sponsorship

Not detected in the job text

Keywords

Claims Management
Property Claims
Auto Claims
Liability Claims
Insurance
Personal Insurance
Commercial Insurance
Policy Coverage
Policy Wording
Customer Service
Claims Resolution
Claims Management System
Client Communication
Insurer Coordination
Claims Advocacy
Microsoft Office
Data Entry
Negotiation
Analytical Skills
RIBO License
CAIB
CIP
Account Managers
Risk Management

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