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Added 14 mins ago
OH
Bilingual Float Care Coordinator, Regular Full-Time, Montfort Hospital
Ontario Health atHome
Ottawa, ON
- Full-time
As a member of the Intake Care Team, the Care Coordinator will be responsible for assessing and developing individual patient care plans over the phone for service provision. Based on…
Added 14 mins ago
LM
Senior Underwriter OR AVP, Executive Underwriter
Liberty Mutual Canada
Vancouver, BC
- Full-time
…diverse perspectives and experiences that we can add to our…
Added 15 mins ago
TC
Small Engines Technician
Toromont Cat
Saint John, NB · St-John, NB
- Full-time
…that invests in its people, we want to hear from you. As a key member of the Service team, the Small Engines Technician plays a vital role in keeping our rental fleet and customer equipment…
Added 15 mins ago
TC
Order Analyst
Toromont Cat
Concord, ON
- Full-time
…record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around…
Added 15 mins ago
RJ
Branch Assistant
Raymond James
AB
- Full-time
The primary role of the Branch Assistant is to provide operational and administrative support to the management team, and ensure the branch is ran efficiently and effectively. The…
Added 15 mins ago
A
Représentant des ventes(Français) /Representative, Sales (French)
Apotex
Toronto, ON · North York, ON
- $83,126.43 to $116,377 CAD / year
Responsable des ventes et du service à la clientèle pour les pharmacies qui lui sont assignées.
Added 15 mins ago
NC
Member Representative (Temporary)
Northern Credit Union
Pembroke, ON
- Part-time
Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across…
Added 15 mins ago
OS
(TEMPORARY FULL TIME) REGISTERED NURSE 3 - PSYCHOSIS SERVICE (NEWMARKET CLINIC)
Ontario Shores Centre for Mental Health Sciences
Whitby, ON
- Full-time
As a key member of the outreach team, you will provide clinical assessment and treatment, group facilitation, consultative and educational services to clients, families, community…
Added 15 mins ago
E
Guest Attendant - Part Time (Summit Place)
Extendicare
Owen Sound, ON · RET - Summit Place
- Part-time
The Guest Attendant is responsible for reporting to the Director of Health & Wellness or designated clinical leadership team member. They are to assist with personal care tasks in…
Added 15 mins ago
KO
Lobby Coach / Reception
KidStrong of Alberta
AB · Calgary, AB
- Full-time
The Receptionist / Lobby Coach is the host of the KidStrong lobby and an important part of our member experience team.
Added 15 mins ago
AC
Member Services Representative - Pembina Crossing
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service…
Added 15 mins ago
Receptionist
Bayshore
Edmonton, AB
Inclusive Culture: Be part of a diverse and inclusive team that values and respects every member.
Added 15 mins ago
TS
Educator/Key Holder
Tokyo Smoke
Keswick, ON
- Part-time
…exceptional experience for retail staff and customers. As a member of the retail management team, you are accountable for results and achieving sales goals through effective floor…
Added 15 mins ago
S
Director, Deployment Operations
Solink
Remote, Canada
- $156,696 to $195,870 CAD / year
- Full-time
- Remote
You'll lead a team across three focus areas: Deployment Execution, Optimization & Automation, and Operations Enablement. You'll be accountable for the overall function and driving major…
Added 15 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Oakville, ON
- From $21.5 CAD / hour
- Full-time
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming…
Added 15 mins ago
UH
Administrative Quality Lead
University Health Network
Toronto, ON
- Full-time
As an integral member of the interprofessional team, the Administrative Quality Lead acts as a resource for the administrative team (PFCs and administrative staff). This position will play…
Added 15 mins ago
HO
ShelterCare Support Worker
House of Friendship
Waterloo, ON
- Part-time
…homelessness for good. The ShelterCare Support Worker will work as a member of an interdisciplinary team to support men experiencing homelessness to secure appropriate permanent housing.…
Added 15 mins ago
HO
Addiction Counsellor (DT)
House of Friendship
Kitchener, ON
- Contract
Ability to work professionally as a team member with staff, participants and community members
Added 15 mins ago
HO
Food Assistance Support Worker (EFHP)
House of Friendship
Kitchener, ON
- Contract
Ability to work professionally as a team member with staff, participants and community members
Added 15 mins ago
HO
Warehouse and Program Helper (EFHP)
House of Friendship
Kitchener, ON
- Contract
Ability to work professionally as a team member with staff, participants and community members
Added 15 mins ago
KO
Reception Lobby Coach
KidStrong of Alberta
Edmonton, AB
- $15 CAD / hour
- Part-time
The Receptionist / Lobby Coach is the host of the KidStrong lobby and an important part of our member experience team.
Added 15 mins ago
A
Bilingual Guest Service Agent ( Part-Time )
AccorHotel
Ottawa, ON
- Part-time
Provide outstanding service to our internal and external guests
Added 29 mins ago
F
Food Safety Team Member – General Labor (Night) - Richmond
Fortrex
BC · British Columbia, Canada
- Full-time
Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.
Added 29 mins ago
S
Business Advisor - Rideau & William, Ottawa, ON
Scotiabank
Ottawa, ON
- Full-time
Our Business Advisors (BA) are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking network, the focus is to provide…
Added 29 mins ago
Y
Client Onboarding Specialist - SaaS
YuJa
Toronto, ON · North York, ON
- $50,000 to $60,000 CAD / year
- Full-time
…rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide…

Cowan Insurance Group

Claims Representative

Hamilton, ON, Canada

$45,700 to $64,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,700 to $64,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Experience: A minimum of 3-5 years of experience in insurance, preferably with a claims and customer service background
Posting language: English
Posted: Oct 1, 2026

Original job description

Cowan Insurance Group is looking for a Claims Representative to join our Claims team!

Reporting to the Manager, Claims the successful candidate will be responsible for the reporting, management, and resolution of new and existing property, auto and liability claims for clients. If you are knowledgeable in the insurance industry with policies, products and customer service, we’d love to hear from you!

What you will do:

Serve as the primary point of contact for clients throughout the claims process, ensuring timely and professional communication

Provide exceptional customer service to clients via phone queue and online reports

Review policy coverage, proficiently explain the claims process and set customer expectations

Have regular contact with the customer and insurer to ensure specific milestones are met throughout the claim

Advocate for customers when claims issues arise, challenging the insurer on coverage decisions when necessary

Maintain accurate and up-to-date records in the claims management system

Collaborate with internal teams, including Account Managers and service members

What you will bring:

A minimum of 3-5 years of experience in insurance, preferably with a claims and customer service background

Knowledge of Personal and/or Commercial property, auto & liability policies

High school diploma (or equivalent) required

Ability to interpret policy wordings and explain in a clear and concise manner to clients

Excellent organizational, negotiation, analytical and interpersonal skills

Proficiency in Microsoft Office applications with strong data entry expertise

Collaborative team player with excellent communication abilities and a professional demeanor

Self-starter with ability to multi-task and prioritize competing demands

Strong organizational and time management skills with attention to detail

RIBO License or the ability to obtain

CAIB or CIP designation (or working towards) would be an asset

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

Competitive salary

Participate in our comprehensive benefits plan on day one - no waiting period

Company-matched Retirement Savings Plan

Company-paid training and development courses

Community involvement

Hybrid working environment

Are you interested?

Please Apply!

This is a replacement position.

Artificial Intelligence (AI):

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made.

This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

The expected base salary range for this role is $45,700 to $64,000. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

Apply About employer

More about this job

Responsibilities

Manage and resolve new and existing property, auto, and liability claims, serving as the primary contact for clients and providing clear, timely communication throughout the process. Review coverage, coordinate with insurers and internal teams, advocate for clients when issues arise, and maintain accurate claims records.

Requirements

Requires 3–5 years of insurance experience, preferably in claims and customer service, knowledge of personal and/or commercial property, auto, and liability policies, and a high school diploma or equivalent. Candidates should be able to interpret and explain policy wording, communicate and negotiate effectively, manage competing priorities, and use Microsoft Office; a RIBO license or progress toward CAIB or CIP is an asset.

Skills

Claims Management
Customer Service
Insurance Policy Interpretation
Property Claims
Auto Claims
Liability Claims
Client Communication
Negotiation
Analytical Skills
Organization
Time Management
Attention To Detail
Data Entry
Microsoft Office
Prioritization
Team Collaboration

Benefits

Comprehensive Benefits Plan
Company-Paid Training And Development Courses
Community Involvement
Hybrid Working Environment

Visa sponsorship

Not detected in the job text

Keywords

Claims Management
Property Claims
Auto Claims
Liability Claims
Insurance
Personal Insurance
Commercial Insurance
Policy Coverage
Policy Wording
Customer Service
Claims Resolution
Claims Management System
Client Communication
Insurer Coordination
Claims Advocacy
Microsoft Office
Data Entry
Negotiation
Analytical Skills
RIBO License
CAIB
CIP
Account Managers
Risk Management

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