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Added 13 mins ago
NW
Intake Coordinator - Admin Support (OBTP)
Newcomer Women's Services Toronto
Toronto, ON
- Full-time
As a member of the Bridging Training Program Team, you will be involved in providing support to all service users of Newcomer Women’s Services Toronto (NEW). The Coordinator is the first…
Added 13 mins ago
TC
Fixed Assets Manager
Transdev Canada
Brampton, ON
- $120,000 to $145,000 CAD / year
- Contract
Build, develop, and support a high-performing team, creating an environment where people can thrive while delivering operational excellence.
Added 13 mins ago
KB
Customer Service Associate
Kent Building Supplies
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…
Added 13 mins ago
Sales Associate
Rogers Communications
Ottawa, ON · Nepean, ON
…recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our…
Added 13 mins ago
Sales Associate
Rogers Communications
Waterloo, ON
…recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our…
Added 13 mins ago
Campus Recruiter (1 Year Contract)
ATS Automation
Cambridge, ON
The Campus Recruiter is a critical member of the overall talent acquisition team that focuses on developing and executing on the business’s campus/ apprenticeship recruitment strategy. The…
Added 13 mins ago
LD
Response Centre Specialist II - Full Time
London Drugs Limited
Richmond, BC
- $17.86 to $23.33 CAD / hour
- Full-time
- Other
The RCS2 is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote systems: contributing to the training and support of the RC team, quality…
Added 13 mins ago
FT
Service Writer/Inside Sales Representative
Fountain Tire
Terrace, BC
- Other
Fountain Tire Terrace, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!
Added 13 mins ago
FT
Automotive Service Technician Apprentice
Fountain Tire
Kamloops, BC
- Other
At Fountain Tire, our associates are our number one asset. As a member of our team, you will get to enjoy many great benefits:
Added 13 mins ago
FT
Automotive Technician, Kamloops Mount Paul
Fountain Tire
Kamloops, BC
- Other
Fountain Tire Kamloops (916 Yellowhead Highway) is looking for a skilled and Licensed/Red Seal Automotive Service Technician to join our team!
Added 13 mins ago
RB
Business Analyst, RBC Amplify 2027, Vancouver
Royal Bank of Canada
Vancouver, BC
- Full-time
You will tackle real RBC business challenges as a member of a cross-functional team of specialists (think: business, data, and programming) by developing a product or solution that you…
Added 13 mins ago
RB
Developer, RBC Amplify 2027, Toronto
Royal Bank of Canada
Toronto, ON
- Full-time
You will tackle real RBC business challenges as a member of a cross-functional team of specialists (think: business, data, and programming) by developing a product or solution that you…
Added 13 mins ago
RB
Business Analyst, RBC Amplify 2027, Toronto
Royal Bank of Canada
Toronto, ON
- Full-time
You will tackle real RBC business challenges as a member of a cross-functional team of specialists (think: business, data, and programming) by developing a product or solution that you…
Added 13 mins ago
RB
Business Analyst, RBC Amplify 2027, Calgary
Royal Bank of Canada
Calgary, AB
- Full-time
You will tackle real RBC business challenges as a member of a cross-functional team of specialists (think: business, data, and programming) by developing a product or solution that you…
Added 13 mins ago
RB
analyste d’entreprise, RBC amplifie 2027, Montréal / Business Analyst, RBC Amplify 2027, Montreal
Royal Bank of Canada
Montreal, QC
- Full-time
· Mettre votre esprit critique et vos aptitudes pour la gestion du temps et le leadership au service de votre équipe.
Added 13 mins ago
RB
Data Engineer, RBC Amplify 2027, Halifax
Royal Bank of Canada
Halifax, NS
- Full-time
You will tackle real RBC business challenges as a member of a cross-functional team of specialists (think: business, data, and programming) by developing a product that you pitch to…
Added 13 mins ago
RB
développeur, RBC amplifie 2027, Montréal / Developer, RBC Amplify 2027, Montreal
Royal Bank of Canada
Montreal, QC
- Full-time
You will tackle real RBC business challenges as a member of a cross-functional team of specialists (think: business, data, and programming) by developing a product or solution that you…
Added 13 mins ago
RB
Developer, RBC Amplify 2027, Toronto
Royal Bank of Canada
Toronto, ON
- Full-time
You will tackle real RBC business challenges as a member of a cross-functional team of specialists (think: business, data, and programming) by developing a product or solution that you…
Added 13 mins ago
RB
Data Engineer, RBC Amplify 2027, Calgary
Royal Bank of Canada
Calgary, AB
- Full-time
You will tackle real RBC business challenges as a member of a cross-functional team of specialists (think: business, data, and programming) by developing a product that you pitch to…
Added 13 mins ago
RB
Developer, RBC Amplify 2027, Calgary
Royal Bank of Canada
Calgary, AB
- Full-time
You will tackle real RBC business challenges as a member of a cross-functional team of specialists (think: business, data, and programming) by developing a product or solution that you…
Added 13 mins ago
Studio Coach - Carbonear, NL
Weight Watchers
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…in research, grounded in empathy and designed to help every member feel better in their body and live a longer, healthier…
Added 28 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Be a valued team member of the Development and Community Services team and assist on other operations or projects as needed.
Added 28 mins ago
TH
Assistant Restaurant Manager
Tim Hortons
AB · Edmonton, AB
- Full-time
We’re looking for a hands-on leader who can support daily operations, coach our team, and deliver excellent guest service.
Added 28 mins ago
RP
Leasing Consultant-Odenak
Rhapsody Property Management Services
Ottawa, ON
- $45,000 to $50,000 CAD / year
- Full-time
…values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success.…
Added 28 mins ago
CL
AVP, Claims (Operational Excellence)
Canada Life
Montreal, QC
- Full-time
Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance,…

Cowan Insurance Group

Claims Specialist

Brantford, ON, Canada

The expected base salary range for this role is $50,100 to $74,000. · Full-time

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Job details

Pay: The expected base salary range for this role is $50,100 to $74,000.
Job type: Full-time
Apply by: Mar 30, 2027
Experience: A minimum of 5 years experience in insurance, preferably with a claims background
Posting language: English
Posted: Oct 1, 2026

Original job description

Cowan Insurance Group is looking for a Claims Specialist to join our Claims team!

This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other partners to support fair, timely, and well-communicated outcomes. You are knowledgeable in the personal and commercial lines insurance industry with policies, products and customer service.

What you will do:

Work with the claims staff, sales & service team, clients, carriers and other stakeholders to ensure a positive outcome for those involved
Serve as the primary claims contact, providing timely, professional, and empathetic guidance throughout the claims lifecycle
Manage a varied portfolio of claims, including complex, sensitive, high-severity, and escalated matters
Explain policy coverage, deductibles, documentation requirements, timelines, and next steps in clear, practical language
Advocate for clients when claim issues arise, challenging the insurer on decisions when necessary
Monitor claim activity, maintain regular communication with clients, and follow up with insurers, adjusters, legal counsel, restoration firms, and other service providers as appropriate
Contribute to process improvements, training, and the consistent application of claims service standards
Maintain complete, accurate, and timely documentation in the claims management system in accordance with internal standards, privacy obligations, and regulatory requirements
Provide technical guidance, coaching, and peer support to Claims Representatives and other team members and contribute to training and knowledge-sharing initiatives
Support the Manager, Claims in a technical capacity and other duties as assigned

What you will bring:

RIBO License is required or the ability to obtain
A minimum of 5 years experience in insurance, preferably with a claims background
High School or equivalent, post-secondary education is considered an asset
In depth knowledge of Personal and Commercial property, auto & liability policies including complex coverages such as Directors & Officers and Errors & Omissions Liability
Superior leadership skills with the ability to build strong relationships with stakeholders at all levels are essential
Thrive in a fast-paced environment while handling large and complex files
A collaborative approach and the ability to build effective relationships with clients, insurers, adjusters, legal counsel, vendors, and internal business partners
Ability to interpret policy wordings and explain in plain language
Highly developed customer service & communication skills, with the ability to explain complex matters clearly and respectfully
Strong organizational and portfolio-management skills, with demonstrated ability to manage competing priorities, deadlines, and service commitments
Critical thinker with strong client advocacy, negotiation, problem-solving, and conflict-resolution skills
Ability to host training sessions for staff is an asset
CAIB or CIP designation (or working towards) would be an asset

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

Competitive salary
Participate in our comprehensive benefits plan on day one - no waiting period
Company-matched Retirement Savings Plan
Company-paid training and development courses
Community involvement
Hybrid working environment

Are you interested?

Please Apply!

This is a new position.

Artificial Intelligence (AI):

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made.

This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

The expected base salary range for this role is $50,100 to $74,000. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

Apply About employer

More about this job

Responsibilities

Manage a varied portfolio of insurance claims, guide clients through the claims lifecycle, explain coverage and requirements, and advocate with insurers and other partners for fair and timely outcomes. Maintain accurate claim records, support consistent service standards, and provide technical guidance, coaching, and training to colleagues.

Requirements

Requires a RIBO license or the ability to obtain one, at least five years of insurance experience, and in-depth knowledge of personal and commercial property, auto, and liability policies. Candidates should have strong client service, communication, leadership, organizational, advocacy, negotiation, and problem-solving skills; post-secondary education, CAIB or CIP credentials, and training experience are assets.

Skills

Claims Management
Client Advocacy
Insurance Policy Interpretation
Personal and Commercial Insurance
Property, Auto, and Liability Coverage
Customer Service
Communication
Negotiation
Problem-Solving
Conflict Resolution
Portfolio Management
Organization
Leadership
Training and Coaching
Claims Documentation

Benefits

Comprehensive Benefits Plan
Company-Paid Training and Development Courses
Community Involvement
Hybrid Working Environment

Visa sponsorship

Not detected in the job text

Keywords

RIBO License
CAIB
CIP
Claims Management
Claims Lifecycle
Personal Insurance
Commercial Insurance
Property Insurance
Auto Insurance
Liability Insurance
Directors and Officers Liability
Errors and Omissions Liability
Policy Coverage
Policy Wordings
Deductibles
Client Advocacy
Insurance Carriers
Claims Adjusters
Legal Counsel
Restoration Firms
Claims Management System
Privacy Obligations
Regulatory Requirements
Claims Service Standards
Portfolio Management
Negotiation
Conflict Resolution
Training and Knowledge Sharing

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