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Added 2 hours ago
NB
Business Account Manager
National Bank of Canada
Brossard, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 8 hours ago
VM
Senior Accountant / Accounting Manager
Visa Master Canada (VMC)
Toronto, ON
- Full-time
…corporations, and we are hiring a Senior Accountant / Accounting Manager to own day-to-day finances across the group, in-office, working alongside our external CPA firms and supervising a…
Added 8 hours ago
JF
Spécialiste en Acquisition de Talents Bilingue / Bilingual Talent Acquisition Specialist
JG fruits et légumes
Chambly, QC · J.G. Rive-Sud & Legumes Inc-Québec-JGL
- Full-time
Compétences : orientation action et résultats, collaboration, engagement client, communication, efficacité interpersonnelle, autogestion, gestion des talents.
Added 8 hours ago
A
Brand Advocate East
Acosta
Vancouver, BC
- Full-time
…Associates primary responsibility is to drive sales for our client through merchandising excellence. The Brand Advocate reports directly to the National Field…
Added 8 hours ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
11. Facilitates and delivers training on Labour relations topics to local client groups. Interprets workplace legislation and regulations including the Canada Labour Code, Provincial…
Added 10 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 10 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Client: Government of Manitoba – 29954-RFR-DTS-071
Added 11 hours ago
LC
Assistant Store Manager Fresh Full Time Day
Loblaw Companies Limited
Warman, SK
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 11 hours ago
BT
Senior Audit and Assurance Accountant
Baker Tilly Canada
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Direct field work and informing manager(s) of the engagement status
Added 11 hours ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
Direct field work, inform Manager(s) of the engagement status.
Added 11 hours ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
We are looking for an Audit & Accounting Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 12 hours ago
AP
Account Manager, Fulfillment and Logistics
AMZ Prep®
Mississauga, ON
- Full-time
…promises and their customer experience. We are hiring an Account Manager to own a portfolio of those brands after launch: their retention, their satisfaction and their…
Added 13 hours ago
GD
COMBO - Co-Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 13 hours ago
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Registered Nurse/Registered Psychiatric Nurse - Fellburn Care Centre
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- Part-time
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Added 14 hours ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 15 hours ago
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Civil Engineer - Design and Project Management
JobsMedia.io
Montreal, QC
- Full-time
Do you want to be in charge of your projects, from the first sketch to the last shovelful of earth? Reporting to the department head, you will act as lead designer and project manager. You…
Added 16 hours ago
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Assistant Operations Manager
CBRE
Toronto, ON
- Full-time
As a CBRE Assistant Operations Manager, you will assist in leading the operational and technical performance of a Class A commercial office building. You will support the management of…
Added 16 hours ago
SI
Server
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- Part-time
…providing ongoing feedback from guests to the Food and Beverage Manager on meals and menu choices to be continually…
Added 17 hours ago
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Senior Manager Level 3
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Added 18 hours ago
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Building Supplies Purchasing Manager
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Mississauga, ON
- Full-time
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Added 19 hours ago
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Event Producer - Hybrid (Project-Based)
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Brampton, ON
- Full-time
…program, oversee show staff, forge positive relationships with client and verify final billing. The Event Producer is responsible for creating a Scope of Work relevant to the event in…
Added 20 hours ago
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Senior Manager, External Financial Advisory
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- Full-time
Make an impact with our growing External Financial Advisory (EFA) team as a Senior Manager. This diverse team of professionals are dedicated to helping small and mid-sized businesses…
Added 20 hours ago
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Accounts Receivable Administrator - 10 Month Contract
Rillo
Newmarket, ON
- $30 to $35 CAD / hour
- Contract
…10 month contract role within the Corporate Accounting team, reporting to the Manager, Accounts Payable/Accounts…
Added 21 hours ago
SM
RQ00827 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 days onsite, subject to Hiring Manager's discretion
Added 21 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…

Cowan Insurance Group

Claims Specialist

Cambridge, ON, Canada

The expected base salary range for this role is $50,100 to $74,000. · Full-time

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Job details

Pay: The expected base salary range for this role is $50,100 to $74,000.
Job type: Full-time
Apply by: Nov 7, 2026
Experience: A minimum of 5 years experience in insurance, preferably with a claims background
Posting language: English
Posted: Oct 8, 2026

Original job description

Cowan Insurance Group is looking for a Claims Specialist to join our Claims team!

This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other internal service and sales teams to support fair, timely, and well-communicated outcomes. You are knowledgeable in the personal and commercial lines insurance industry with policies, products and customer service.

What you will do:

Work with the claims staff, sales & service team, clients, carriers and other stakeholders to ensure a positive outcome for those involved
Serve as the primary claims contact, providing timely, professional, and empathetic guidance throughout the claims lifecycle
Manage a varied portfolio of claims, including complex, sensitive, high-severity, and escalated matters
Explain policy coverage, deductibles, documentation requirements, timelines, and next steps in clear, practical language
Advocate for clients when claim issues arise, challenging the insurer on decisions when necessary
Monitor claim activity, maintain regular communication with clients, and follow up with insurers, adjusters, legal counsel, restoration firms, and other service providers as appropriate
Contribute to process improvements, training, and the consistent application of claims service standards
Maintain complete, accurate, and timely documentation in the claims management system in accordance with internal standards, privacy obligations, and regulatory requirements
Provide technical guidance, coaching, and peer support to Claims Representatives and other team members and contribute to training and knowledge-sharing initiatives
Support the Manager, Claims in a technical capacity and other duties as assigned

What you will bring:

RIBO License is required or the ability to obtain
A minimum of 5 years experience in insurance, preferably with a claims background
High School or equivalent, post-secondary education is considered an asset
In depth knowledge of Personal and Commercial property, auto & liability policies including complex coverages such as Directors & Officers and Errors & Omissions Liability
Superior leadership skills with the ability to build strong relationships with stakeholders at all levels are essential
Thrive in a fast-paced environment while handling large and complex files
A collaborative approach and the ability to build effective relationships with clients, insurers, adjusters, legal counsel, vendors, and internal business partners
Ability to interpret policy wordings and explain in plain language
Highly developed customer service & communication skills, with the ability to explain complex matters clearly and respectfully
Strong organizational and portfolio-management skills, with demonstrated ability to manage competing priorities, deadlines, and service commitments
Critical thinker with strong client advocacy, negotiation, problem-solving, and conflict-resolution skills
Ability to host training sessions for staff is an asset
CAIB or CIP designation (or working towards) would be an asset

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

Competitive salary
Participate in our comprehensive benefits plan on day one - no waiting period
Company-matched Retirement Savings Plan
Company-paid training and development courses
Community involvement
Hybrid working environment

Are you interested?

Please Apply!

This is a new position.

Artificial Intelligence (AI):

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made.

This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

The expected base salary range for this role is $50,100 to $74,000. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

Apply About employer

More about this job

Responsibilities

Manage a varied portfolio of personal and commercial insurance claims, guiding clients through the claims lifecycle and advocating for fair, timely outcomes. Coordinate with insurers, adjusters, legal counsel, vendors, and internal teams; maintain accurate records; and support team training and process improvements.

Requirements

A RIBO license is required or must be obtainable, along with at least five years of insurance experience, preferably in claims. Candidates should have in-depth knowledge of personal and commercial property, auto, and liability policies, strong client service and communication skills, and the ability to manage complex files; CAIB or CIP is an asset.

Skills

Claims Management
Personal And Commercial Insurance
Policy Interpretation
Client Advocacy
Customer Service
Negotiation
Problem-Solving
Conflict Resolution
Communication
Portfolio Management
Organization
Leadership
Coaching And Training
Claims Documentation
Process Improvement

Benefits

Comprehensive Benefits Plan
Company-Paid Training And Development
Community Involvement
Hybrid Working Environment

Visa sponsorship

Not detected in the job text

Keywords

Claims Specialist
Claims Management
RIBO License
CAIB
CIP
Personal Insurance
Commercial Insurance
Property Insurance
Auto Insurance
Liability Insurance
Directors And Officers Liability
Errors And Omissions Liability
Policy Coverage
Policy Wordings
Deductibles
Claims Lifecycle
Client Advocacy
Insurance Carriers
Adjusters
Legal Counsel
Claims Management System
Privacy Obligations
Regulatory Requirements
Portfolio Management
Negotiation
Conflict Resolution
Training
Process Improvement
Customer Service
Stakeholder Management

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