Fulfilment Center Clerk, Returns
- Mont-Royal, QC, Canada
Competitive hourly wage ($21/hour). · Internship
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Job details
- Pay
- Competitive hourly wage ($21/hour).
- Job type
- Internship
- Apply by
- Experience
- 1–2+ years of experience in a warehouse, distribution center, or logistics environment.
- Posting language
- English
- Posted
Original job description
About Cozey
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
Reporting to the Fulfilment Center Manager, the Fulfilment Center Clerk, Returns supports the day-to-day processing of returned furniture products in our new warehouse located at 8191 Ch. Montview, Mont-Royal, Québec H4P 2P2. This role is hands-on and focused on accuracy, efficiency, and quality, ensuring returned items are inspected, processed, and handled according to Cozey’s standards. The Clerk works closely with warehouse teammates and cross-functional partners to support smooth returns operations and a positive customer experience.
What You'll Be Doing
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
Reporting to the Fulfilment Center Manager, the Fulfilment Center Clerk, Returns supports the day-to-day processing of returned furniture products in our new warehouse located at 8191 Ch. Montview, Mont-Royal, Québec H4P 2P2. This role is hands-on and focused on accuracy, efficiency, and quality, ensuring returned items are inspected, processed, and handled according to Cozey’s standards. The Clerk works closely with warehouse teammates and cross-functional partners to support smooth returns operations and a positive customer experience.
What You'll Be Doing
- Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards.
- Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures.
- Accurately document return outcomes and flag quality or product issues to the appropriate teams.
- Assist with organizing inventory, storage optimization, and maintaining accurate stock records.
- Maintain a clean, safe, and organized returns workspace at all times.
- Support order preparation when needed (picking, labeling, staging).
- Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues.
- Follow SOPs and contribute suggestions for process improvements and efficiency.
- Perform other related warehouse and fulfilment tasks as required.
- 1–2+ years of experience in a warehouse, distribution center, or logistics environment.
- Ability to work physically for extended periods (standing, lifting up to 49 lbs / 22 kg, working in variable temperatures).
- Strong attention to detail and ability to follow multi-step processes consistently.
- Comfort working with inspections, quality checks, and basic documentation.
- High school diploma or equivalent.
- Experience in quality control, returns processing, or furniture handling is a plus.
- Experience in small teams or start-up environments is a plus.
- Competitive hourly wage ($21/hour).
- 40 hours/week with paid overtime.
- Monday to Friday (Day shift : 7AM to 3PM).
- Benefits starting after 1 month.
- Growth opportunities in a fast-growing, customer-focused start-up.
- A welcoming, inclusive environment where ideas are encouraged and valued.
More about this job
Responsibilities
Receive and inspect returned furniture, document outcomes, and process items for restocking, refurbishment, donation, or disposal according to established procedures. Maintain organized inventory and a safe workspace, support order preparation, and collaborate with warehouse, logistics, and customer support teams to resolve return-related issues.
Requirements
Applicants should have 1–2 or more years of experience in a warehouse, distribution center, or logistics environment, along with a high school diploma or equivalent. The role requires physical stamina, attention to detail, the ability to follow multi-step processes, and comfort with inspections and basic documentation; experience in quality control, returns, or furniture handling is an asset.
Skills
- Returns Processing
- Product Inspection
- Quality Control
- Inventory Management
- Stock Recordkeeping
- Warehouse Operations
- Furniture Handling
- Attention To Detail
- Documentation
- Order Picking
- Labeling
- Workplace Safety
- Process Improvement
- Cross-Functional Collaboration
- Physical Stamina
Benefits
- Paid Overtime
- Benefits Starting After One Month
- Growth Opportunities
- Inclusive Work Environment
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Administrative
- Customer Service & Support
Keywords
- Returns Processing
- Furniture
- Warehouse Operations
- Distribution Center
- Logistics
- Product Inspection
- Quality Standards
- Quality Control
- Restocking
- Product Disposition
- Refurbishment
- Donation
- Inventory Organization
- Storage Optimization
- Stock Records
- Return Documentation
- Order Picking
- Labeling
- Order Staging
- Standard Operating Procedures
- Process Improvement
- Workplace Safety
- Customer Experience
- Cross-Functional Collaboration