Closed listing
Retail Store Ambassador
- Montreal, QC, Canada
Part-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Part-time
- Closing date
- Experience
- 1–2 years of experience in retail sales or customer service.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
About Cozey
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
We are looking for a dynamic, experience-focused Retail Ambassador to join the rapidly expanding Cozey team on a part-time or full-time basis. As a Retail Ambassador you will be responsible for delivering excellent customer service by understanding customers’ needs, providing furniture and design guidance, and maintaining the store’s visual merchandising, cleanliness, and organization. We are seeking an enthusiastic, service-driven individual who is excited to be part of a growing Canadian furniture start-up with very ambitious goals.
What You'll Be Doing
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
We are looking for a dynamic, experience-focused Retail Ambassador to join the rapidly expanding Cozey team on a part-time or full-time basis. As a Retail Ambassador you will be responsible for delivering excellent customer service by understanding customers’ needs, providing furniture and design guidance, and maintaining the store’s visual merchandising, cleanliness, and organization. We are seeking an enthusiastic, service-driven individual who is excited to be part of a growing Canadian furniture start-up with very ambitious goals.
What You'll Be Doing
- Greet and assist customers, providing furniture and design consultation as needed.
- Build rapport with potential customers based on our brand value of customer obsession.
- Manage customer needs and resolve any issues in a timely and professional manner.
- Ensure that the visual merchandising of the store, including displays, layouts, and overall design are well maintained and align with the intended aesthetic vision.
- Ensure that the store is up to Cozey Standards in terms of cleanliness, organization, and being well-maintained at all times.
- Familiarize yourself with our products thoroughly, understanding the features, benefits, and unique selling points of each item.
- Participate in ongoing training sessions to stay updated on new products, sales techniques, and company policies.
- Work as a team to achieve sales and KPI goals.
- Collect customer information, create draft orders, and ensure customer follow-ups are done promptly.
- 1–2 years of experience in retail sales or customer service.
- Excellent customer service skills with a friendly and approachable demeanour.
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Attention to detail and ability to maintain a well-organized and clean work environment.
- Flexible availability, including evenings, weekends, and holidays.
- Ready for some heavy lifting (up to 50 lbs) when reorganizing the store and ability to stand for multiple hours at a time.
- Experience and/or interest in furniture, home décor, or lifestyle retail is an asset.
- Competitive salary of 24$/hour and dependent upon experience & quarterly bonus
- Generous paid time off.
- Dynamic and inclusive work culture.
- Opportunity to rapidly expand your career with a fast-growing start-up.
More about this job
Responsibilities
Assist customers with furniture and design guidance, build customer relationships, resolve issues, and support sales and KPI goals. Maintain store displays, cleanliness, and organization; learn product details; and manage customer information, draft orders, and follow-ups.
Requirements
The role seeks candidates with 1–2 years of retail sales or customer service experience, strong communication and customer service skills, and the ability to adapt in a fast-paced environment. Candidates should be available for evenings, weekends, and holidays, able to lift up to 50 pounds and stand for extended periods; interest or experience in furniture, home décor, or lifestyle retail is an asset.
Skills
- Customer Service
- Retail Sales
- Furniture Consultation
- Design Guidance
- Customer Relationship Building
- Issue Resolution
- Visual Merchandising
- Store Organization
- Product Knowledge
- Sales Techniques
- Teamwork
- Sales and KPI Achievement
- Customer Follow-Up
- Written Communication
- Verbal Communication
- Attention to Detail
Benefits
- Quarterly Bonus
- Paid Time Off
- Inclusive Work Culture
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
- Sales
- Art & Design
Keywords
- Retail Sales
- Customer Service
- Furniture
- Home Décor
- Lifestyle Retail
- Furniture Consultation
- Design Guidance
- Customer Obsession
- Visual Merchandising
- Store Displays
- Store Cleanliness
- Store Organization
- Product Knowledge
- Sales Techniques
- Sales Goals
- Key Performance Indicators
- Customer Information
- Draft Orders
- Customer Follow-Up
- Teamwork
- Issue Resolution
- Heavy Lifting