Retail Store Ambassador
- Montreal, QC, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Experience
- 1 to 2 years of experience in retail sales or customer service.
- Posting language
- English
- Posted
Original job description
About Cozey
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
Our Montreal flagship on Sainte-Catherine Street West is looking for customer-focused Retail Store Ambassador to join the rapidly expanding Cozey team on a part-time or full-time basis. As a Retail Ambassador, you will be responsible for delivering excellent customer service by understanding customers' needs, providing furniture and design guidance, and maintaining the store's visual merchandising, cleanliness, and organization. We are seeking an enthusiastic, service-driven individual who is excited to be part of a growing Canadian furniture start-up with very ambitious goals.
What You'll Be Doing
Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we're committed to a fair and inclusive process.
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
Our Montreal flagship on Sainte-Catherine Street West is looking for customer-focused Retail Store Ambassador to join the rapidly expanding Cozey team on a part-time or full-time basis. As a Retail Ambassador, you will be responsible for delivering excellent customer service by understanding customers' needs, providing furniture and design guidance, and maintaining the store's visual merchandising, cleanliness, and organization. We are seeking an enthusiastic, service-driven individual who is excited to be part of a growing Canadian furniture start-up with very ambitious goals.
What You'll Be Doing
- Greet and assist customers, providing furniture and design consultation as needed.
- Build rapport with potential customers based on our core value of customer obsession.
- Manage customer needs and resolve any issues in a timely and professional manner.
- Ensure the store's visual merchandising, including displays, layouts, and overall design, is well maintained and aligned with the intended aesthetic vision.
- Ensure the store meets Cozey standards for cleanliness, organization, and upkeep at all times.
- Get to know our products in depth, including the features, benefits, and unique selling points of each item.
- Participate in ongoing training sessions to stay up to date on new products, sales techniques, and company policies.
- Work as a team to achieve sales and KPI goals.
- Collect customer information, create draft orders, and ensure customer follow-ups are done promptly.
- 1 to 2 years of experience in retail sales or customer service.
- Excellent customer service skills with a friendly and approachable demeanour.
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Attention to detail and the ability to maintain a well-organized and clean work environment.
- Flexible availability, including evenings, weekends, and holidays.
- Ready for some heavy lifting (up to 50 lbs / 23 kg) when reorganizing the store, and able to stand for several hours at a time.
- Experience and/or interest in furniture, home décor, or lifestyle retail is an asset.
- A competitive hourly wage, plus a performance bonus tied to store goals.
- Paid time off and group insurance for full-time roles.
- Endless opportunities for personal and professional growth in a fast-growing start-up.
- A role where your strategies and decisions directly influence the company's operations and growth.
- A workspace where everyone is welcomed, heard, and valued.
Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we're committed to a fair and inclusive process.
More about this job
Responsibilities
Assist customers with furniture and design guidance, build customer relationships, resolve issues, and support sales and KPI goals. Maintain product knowledge and ensure the store’s displays, cleanliness, organization, and customer follow-ups meet company standards.
Requirements
Candidates should have 1–2 years of retail sales or customer service experience, strong communication and customer service skills, and the ability to adapt in a fast-paced environment. The role requires flexible availability, the ability to lift up to 50 pounds (23 kg), and the ability to stand for several hours; furniture or home décor experience or interest is an asset.
Skills
- Customer Service
- Retail Sales
- Furniture Consultation
- Design Consultation
- Customer Relationship Building
- Issue Resolution
- Visual Merchandising
- Product Knowledge
- Sales Techniques
- Teamwork
- Communication
- Adaptability
- Attention to Detail
- Store Organization
- Customer Follow-Up
- Physical Stamina
Benefits
- Paid Time Off
- Group Insurance
- Performance Bonus
- Personal and Professional Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
- Sales
- Art & Design
Keywords
- Retail Sales
- Customer Service
- Furniture
- Home Décor
- Furniture Consultation
- Design Consultation
- Customer Obsession
- Visual Merchandising
- Store Displays
- Store Layouts
- Product Knowledge
- Sales Techniques
- Sales Goals
- Key Performance Indicators
- Customer Information
- Draft Orders
- Customer Follow-Up
- Store Cleanliness
- Store Organization
- Teamwork