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Gérant(e) de l’avant du magasin, salarié(e) – PHX temps plein jour
Pharmaprix
Quebec, QC
- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 8 mins ago
DI
Junior Report Developer
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a highly skilled Report Developer to join our dynamic team and support one of our clients.
Added 8 mins ago
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Internship - Account Associate II
Computershare Canada
Toronto, ON
- $23.5 CAD / hour
- Full-time
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an…
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Backend Developer (Ruby and Golang)
J&M Group
Toronto, ON
- Contract
Support major live sporting events and participate in special-event production watch and support as required.
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Systems Administrator
vTech Solution Canada
Toronto, ON
- Contract
Perform production support, incident management, root cause analysis, and resolution of Oracle Recruiting Cloud application issues.
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NF
Cashier Part Time Day
No Frills
Nipawin, SK
- Part-time
Support in the delivery of company-directed promotions and programs
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NF
Cashier Part Time Day
No Frills
Toronto, ON
- Part-time
Support in the delivery of company-directed promotions and programs
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Agent(e) bilingue au centre de services TI | Français québécois et anglais
HCLTech
Canada
- Full-time
…to technical discussions, troubleshoot complex issues, and support other members of the development…
Added 8 mins ago
SI
Cloud Engineer
Spait Infotech
Canada
- Full-time
Collaborate with development and DevOps teams to support application deployment and scalability.
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Home and Community Care Worker I
Government of Nunavut
Arviat, NU
- Full-time
…to observe the client’s condition and any changes in their support network. The HCCW I will report any observed changes in the client’s condition to the…
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School Secretary, Qiqirtaq High School
Government of Nunavut
Gjoa Haven, NU
- Full-time
…The authorization from the deputy head must accompany your application for your application to be…
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CyberArk IAM Analyst
UST
Toronto, ON
- Full-time
An experienced IAM professional who can provision, modify, and decommission privileged credentials in CyberArk, support access reviews and audits, and communicate clearly with both…
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GO
Radiology Technologist – Job Share
Government of Nunavut
Cambridge Bay, NU
- Full-time
…maintenance. Works collaboratively with, provides guidance to support staff within the Radiology Services Department. Is available as a resource to the nurses and radiology workers in the…
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Information Technology General Supervisor
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…also prioritize citizens of the Métis Nation of Ontario. To support this commitment, members from these Nations seeking employment opportunities at the Detour Lake Mine are encouraged to…
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Financial Service Representative (18-month contract)
goeasy Ltd.
Hamilton, ON
- Contract
Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.
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Human Resources Advisor
Kruger Inc.
Corner Brook, NL
- Full-time
…activities at all divisions of Corner Brook Pulp & Paper Limited in support of newsprint manufacturing objectives. The Human Resources Advisor will interact with all levels of management,…
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NF
Department Manager Full Time Day
No Frills
Campbell River, BC
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
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GO
Senior Analyst/Project Manager
Government of Nunavut
Iqaluit, NU
- Full-time
…responsible for assist in directing and monitoring the output of the support staff by contributing to capacity building through directed…
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Instructor (Temporary), Dental Hygiene
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.
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Customer Service Attendant
Canadian Forces Morale and Welfare Services
Lancaster Park, AB
- Part-time
…services, access to retail savings and discounts and offers family support and organizes charity…
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Produce Clerk Part Time Day
No Frills
AB · Edmonton, AB
- Part-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 8 mins ago
HC
Coordinator, Field Placement, ECS/SWSS - UGH - FT Support
Humber College
Toronto, ON
- Full-time
…with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the…
Added 8 mins ago
PM
Commercial Operations Sr Executive
Philip Morris International
Toronto, ON
- Full-time
We use algorithmic software in the application process to support applicant sorting and screening. The software does not autonomously reject candidates and requires human intervention when…
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CF
Cook
Canadian Forces Morale and Welfare Services
Meaford, ON
- Part-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 8 mins ago
PA
Direct Entry Captains and First Officers - PAL Airlines
PAL Airlines
St. John's, NL
- Full-time
Applications will be accepted on an ongoing basis. You will be able to check your qualifications and preferences during the application process.

Cozey

Team Leader, Customer Happiness

Montreal, QC, Canada

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Job details

Experience: 2 to 3 years of customer support experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The mission of the Team Leader, Customer Happiness at Cozey

As Team Leader, Customer Happiness reporting to Tess Levy, Operations Manager, Customer Happiness, your mission is to lead a team of ambassadors who deliver fast, accurate, and effortless support to our customers. You’ll guide daily performance, help each person on your team grow, and use technology and AI to improve how the team works every day.

What you'll be doing

Monitoring queues, service levels, and staffing throughout the shift, adjusting schedules as demand changes and ensuring clear handovers.
Keeping knowledge base articles and procedures current as our products, policies, and workflows evolve.
Coaching each ambassador based on their strengths and growth areas, with useful feedback and real opportunities to practise.
Owning difficult customer situations, rebuilding trust after service failures, and following through on resolutions.
Using AI actively and helping ambassadors do the same, by building and improving workflows that support resolution, coaching, and daily operations.
Measuring the results of new workflows so the team knows what’s working.

We'd love to hear from you if you have

2 to 3 years of customer support experience. A formal leadership title isn’t essential if you can show us the accomplishments below.
Examples of improving colleagues’ quality, productivity, or independence through coaching, training, or mentoring.
Experience handling sensitive conversations and winning back dissatisfied customers through effective service recovery.
Experience using AI beyond basic prompting, building workflows or automations that saved time, reduced errors, or improved outcomes.
A positive, entrepreneurial approach: you take initiative, focus on what you can influence, seek feedback, and turn problems into practical solutions.
Flexibility to work scheduled shifts across days, evenings, nights, weekends, and holidays, since Cozey operates 24/7.

We care about you

You will receive a competitive salary along with a comprehensive benefit package.
Endless opportunities for personal and professional growth in a fast-growing start-up.
A generous PTO policy that allows you the time you need to recharge.
A role where your strategies and decisions directly influence the company’s operations and growth.
A workspace where everyone is welcomed, heard, and valued.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.

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More about this job

Responsibilities

The Team Leader will manage a team of customer ambassadors to ensure high-quality, efficient support while utilizing AI to optimize workflows. They are responsible for coaching team members, handling complex customer escalations, and maintaining operational procedures.

Requirements

Candidates should have 2 to 3 years of customer support experience with a proven track record in coaching, mentoring, and service recovery. Proficiency in using AI for workflow automation and the flexibility to work rotating shifts including nights and weekends is required.

Skills

Team leadership
Customer support
Coaching
Mentoring
AI workflow development
Service recovery
Performance monitoring
Queue management
Conflict resolution
Process improvement
Staff scheduling
Knowledge base management
Data analysis
Communication
Problem solving
Entrepreneurial mindset

Benefits

Competitive salary
Comprehensive benefit package
Personal and professional growth opportunities
Generous PTO policy

Visa sponsorship

Not detected in the job text

Hiring contact

Tess Levy

Keywords

Customer Happiness
Team Leadership
Operations
AI
Workflow Automation
Service Levels
Staffing
Coaching
Mentoring
Service Recovery
Customer Support
Start-up
Performance Management
Knowledge Base
Scheduling
Customer Experience
Problem Solving
Entrepreneurial

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