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Added 28 mins ago
BO
Treasury Solutions Analyst
Bank of America
Toronto, ON
- Full-time
…are dedicated to turning technology advances into treasury solutions for our clients globally - across all segments and industries. We are looking for highly motivated, self-starters who…
Added 28 mins ago
AC
Senior Commissioning / Test Engineer
Amaris Consulting | Part of Mantu
Mississauga, ON
- Full-time
Amaris Consulting, part of Mantu is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been…
Added 28 mins ago
CC
Industrial Maintenance Electrician
CRH Canada
Balzac, AB
- Full-time
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for…
Added 28 mins ago
CC
Night Shift Machine Operator
CRH Canada
Balzac, AB
- Full-time
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for…
Added 28 mins ago
SA
Accountant II
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Assist the Finance Operations Manager, AR Team Lead, and AP Team lead with other duties as assigned
Added 28 mins ago
BO
Treasury Solutions Analyst
Bank of America
Calgary, AB
- Full-time
…are dedicated to turning technology advances into treasury solutions for our clients globally - across all segments and industries. We are looking for highly motivated, self-starters who…
Added 28 mins ago
G
Design Specialist 2 - Buildings
Graham
Calgary, AB
- Full-time
Graham is actively recruiting for a Design Specialist to join our Buildings Division. Reporting to the Senior Design Manager, the Design Specialist oversees the design process from RFQ to…
Added 28 mins ago
CC
Team Lead
CRH Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for…
Added 28 mins ago
MG
Service Billing Administrator
Mircom Group of Companies
Vaughan, ON
- Full-time
…independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire…
Added 28 mins ago
G
Design Manager - Buildings
Graham
Calgary, AB
- Full-time
Graham is actively recruiting for a Design Manager to join our Buildings Division. Reporting to the Senior Design Manager, the Design Manager will play a pivotal role in the…
Added 28 mins ago
II
Senior Market Research Manager, Innovation
Ipsos in Canada
Toronto, ON
- Full-time
As a Senior Market Research (Account) Manager, you will play a key role in supporting the provision of strategic insight to our clients in the delivery of research services. In this role,…
Added 28 mins ago
WC
Manager, Warehouse - Canada
White Cap Canada
Burnaby, BC
- Full-time
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force…
Added 28 mins ago
VC
Bilingual Account Manager (Manufacturing/Utilities industry)
Veriforce Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries - including Oil & Gas, Mining, Utilities, and…
Added 28 mins ago
DG
Manager, Transactions
Doane Grant Thornton LLP
Kelowna, BC
- Full-time
…we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour…
Added 28 mins ago
SR
Senior Payroll Specialist
Swim Recruiting
Burnaby, BC
- Full-time
Our client is a leading public-sector organization in Metro Vancouver, committed to building vibrant, inclusive, and sustainable communities. The organization delivers essential services,…
Added 28 mins ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Manager, Enterprise Solutions – Salesforce, the Enterprise CRM Integration Specialist’s primary responsibility is to design, develop, implement, support, and improve…
Added 43 mins ago
LC
Social Media Content Manager (12-Month Contract)
Loblaw Companies Limited
Toronto, ON
- Full-time
We are seeking a highly organized, collaborative, and execution-focused Content Manager to lead the delivery of social content across multiple Loblaw banners, brands, and business…
Added 43 mins ago
B
Lead Developer - (Java / AWS / Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 43 mins ago
T
Customer Experience Associate
TD
Winnipeg, MB
- Part-time
…providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to…
Added 43 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to…
Added 58 mins ago
D
Marketing Coordinator, Quebec
Dormez-vous
Pointe-Claire, QC
- Full-time
Identify issues requiring a decision from the Marketing Manager, provide relevant context, and recommend solutions to support timely decision-making
Added 58 mins ago
TC
Restaurant Management | Assistant General Manager | General Manager
The Canadian Brewhouse
Richmond, BC
- Full-time
…actively recruiting talent for current openings as well as building our "bench" of future leaders ready to step into Assistant General Manager and General Manager roles as new opportunities…
Added 58 mins ago
AF
Analyst, Investment Research and Solutions
ATB Financial
Toronto, ON
- Volunteer
…a full-time capacity as an Analyst, Investment Research and Solutions. This role is situated within the Investment Manager Research segment, offering an exceptional foundation for a recent…
Added 58 mins ago
SW
Commercialization Manager
Skyward Wildfire Technologies
Vancouver, BC
- $80,000 to $110,000 CAD / year
- Full-time
Skyward Wildfire Technologies is building the next generation of wildfire mitigation solutions. Leveraging proprietary lightning forecasting and prevention technologies, our mission is to…
Added 58 mins ago
AC
Application Engineer
Atlas Copco Group
Montreal, QC
- Full-time
…installations, product customizations as well as complete engineered solutions. They work collaboratively with our service & equipment sales teams, Project Engineers, suppliers and…

Cozey

Team Leader, Customer Happiness

Montreal, QC, Canada

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Job details

Experience: 2 to 3 years of customer support experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The mission of the Team Leader, Customer Happiness at Cozey

As Team Leader, Customer Happiness reporting to Tess Levy, Operations Manager, Customer Happiness, your mission is to lead a team of ambassadors who deliver fast, accurate, and effortless support to our customers. You’ll guide daily performance, help each person on your team grow, and use technology and AI to improve how the team works every day.

What you'll be doing

Monitoring queues, service levels, and staffing throughout the shift, adjusting schedules as demand changes and ensuring clear handovers.
Keeping knowledge base articles and procedures current as our products, policies, and workflows evolve.
Coaching each ambassador based on their strengths and growth areas, with useful feedback and real opportunities to practise.
Owning difficult customer situations, rebuilding trust after service failures, and following through on resolutions.
Using AI actively and helping ambassadors do the same, by building and improving workflows that support resolution, coaching, and daily operations.
Measuring the results of new workflows so the team knows what’s working.

We'd love to hear from you if you have

2 to 3 years of customer support experience. A formal leadership title isn’t essential if you can show us the accomplishments below.
Examples of improving colleagues’ quality, productivity, or independence through coaching, training, or mentoring.
Experience handling sensitive conversations and winning back dissatisfied customers through effective service recovery.
Experience using AI beyond basic prompting, building workflows or automations that saved time, reduced errors, or improved outcomes.
A positive, entrepreneurial approach: you take initiative, focus on what you can influence, seek feedback, and turn problems into practical solutions.
Flexibility to work scheduled shifts across days, evenings, nights, weekends, and holidays, since Cozey operates 24/7.

We care about you

You will receive a competitive salary along with a comprehensive benefit package.
Endless opportunities for personal and professional growth in a fast-growing start-up.
A generous PTO policy that allows you the time you need to recharge.
A role where your strategies and decisions directly influence the company’s operations and growth.
A workspace where everyone is welcomed, heard, and valued.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.

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More about this job

Responsibilities

The Team Leader will manage a team of customer ambassadors to ensure high-quality, efficient support while utilizing AI to optimize workflows. They are responsible for coaching team members, handling complex customer escalations, and maintaining operational procedures.

Requirements

Candidates should have 2 to 3 years of customer support experience with a proven track record in coaching, mentoring, and service recovery. Proficiency in using AI for workflow automation and the flexibility to work rotating shifts including nights and weekends is required.

Skills

Team leadership
Customer support
Coaching
Mentoring
AI workflow development
Service recovery
Performance monitoring
Queue management
Conflict resolution
Process improvement
Staff scheduling
Knowledge base management
Data analysis
Communication
Problem solving
Entrepreneurial mindset

Benefits

Competitive salary
Comprehensive benefit package
Personal and professional growth opportunities
Generous PTO policy

Visa sponsorship

Not detected in the job text

Hiring contact

Tess Levy

Keywords

Customer Happiness
Team Leadership
Operations
AI
Workflow Automation
Service Levels
Staffing
Coaching
Mentoring
Service Recovery
Customer Support
Start-up
Performance Management
Knowledge Base
Scheduling
Customer Experience
Problem Solving
Entrepreneurial

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