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Added 13 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 13 mins ago
KX
Operations Manager
Kitasoo Xai'xais Development Corporation
Klemtu, BC
- Full-time
Spirit Bear Lodge is seeking an experienced Operations Manager to coordinate daily marine, guiding, transportation,and field operations in Klemtu, British Columbia. Owned by the Kitasoo…
Added 13 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Hamilton, ON
- $52,500 CAD / year
- Full-time
Step into your leadership journey by shaping the future of EMCO Corporation through bold leadership, strategic vision, and meaningful impact. Collaborate with world-class leaders, drive…
Added 13 mins ago
FS
Program Manager, Youth Transitions Support
Family Services of Greater Vancouver
Vancouver, BC
- $47 to $52 CAD / hour
- Full-time
JOB OPPORTUNITY: Program Manager, Youth Transitions Support
Added 13 mins ago
VC
Social Worker - Case Manager
Vancouver Coastal Health
Richmond, BC
- $44.85 to $56.02 CAD / hour
- Full-time
…vision and values of the organization, the Social Work Case Manager provides case management services and clinical and consultative social work services to a select population of clients…
Added 13 mins ago
VC
Clinical Resource Educator, Social Work - Home Health
Vancouver Coastal Health
Richmond, BC
- $50.19 to $62.69 CAD / hour
- Full-time
…per Adult Guardianship Act. Works under the direction of the Manager and/or Team Lead to set the priorities of the designated program. Collaborates with the Regional Clinical Education…
Added 13 mins ago
TS
Educator/Key Holder
Tokyo Smoke
Cambridge, ON
- Part-time
Reporting to the Store Manager, Key Educator own an area of the retail business and use strong leadership skills to create an exceptional experience for retail staff and customers. As a…
Added 13 mins ago
RB
Financial Advisor
Royal Bank of Canada
Burnaby, BC
- Full-time
Career development and top-notch sales coaching to take your career to the next level
Added 13 mins ago
WI
Youth Service Manager
WCG International Consultants Ltd.
Toronto, ON
- Full-time
At WCG, we believe in the power of work to transform lives. As the Youth Service Manager, you will lead the operations, quality, and performance of the Supporting Youth to Work team,…
Added 13 mins ago
SD
Regional Pharmacy Director - 15 month contract
Shoppers Drug Mart
Toronto, ON
- Full-time
Liaises closely with Associates, pharmacy teams and District Manager’s to ensure
Added 13 mins ago
SD
Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Comox, BC
- Full-time
Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build…
Added 13 mins ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
…the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service…
Added 13 mins ago
CC
Retail Store Manager - Leave of Absence Coverage
Canna Cabana
AB
- Temporary
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 13 mins ago
A
Executive Chef
AccorHotel
Vancouver, BC
- Full-time
Access to leadership development, professional growth, and career opportunities across Fairmont and Accor's global portfolio.
Added 13 mins ago
W
(CAN) Customer Service Manager
Walmart
Regina, SK
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 28 mins ago
NS
Sr. Account Manager, Public Relations
North Strategic
Toronto, ON
- $80,000 to $90,000 CAD / year
- Contract
As a Senior Account Manager, you will be working as part of a dynamic account team in a fast-paced agency environment, developing and delivering strategic, creative programs for consumer…
Added 28 mins ago
R
Manager, Business Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Part-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 28 mins ago
ES
Development Manager - NHL
EA SPORTS
Vancouver, BC
- Temporary
Reporting to a Development Director, the Development Manager (DM) ensures the game feature delivery is on time and within budget. You will provide support to our Visual team, and will…
Added 28 mins ago
ES
Development Manager - EA Sports FC
EA SPORTS
Vancouver, BC
- Temporary
Reporting to a Development Director, a Development Manager (DM) within the game development team ensures the delivery of game features is on time and within budget. You as the DM will…
Added 28 mins ago
T
Audit Manager II, Canadian Business Banking and Credit Risk (1242)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 28 mins ago
CN
Field Coordinator, Property Remediation & Restoration
Canadian Nuclear Laboratories
Port Hope, ON
- Full-time
…developing targeted cancer treatments, to continuing our global leadership in environmental remediation - we are driven by impact, innovation, and…
Added 28 mins ago
B
Technical Services Superintendent
Baffinland
NU · Broughton Island, NU
- Full-time
Reporting to the Technical Services Manager, the position is responsible for leading and providing technical mentorship to the mining professionals in the Technical Services team (mining…
Added 28 mins ago
AE
Information Technology General Supervisor
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
Reporting to the Manager, IT Ontario Operations, you will be a part of the Information Technology Team! You will be responsible for the safe, secure, reliable and cost-effective delivery of…
Added 28 mins ago
CN
Operations Technician
Canadian Nuclear Laboratories
Port Hope, ON
- Full-time
Supporting the development and maintenance of procedures, maintenance schedules, equipment inventories, protocols, and inspection programs.
Added 28 mins ago
R-
Operations & Business Manager
Relish - Blinds, Shades & Awnings
BC · Strathcona A, BC
- Full-time

Cozey

Team Leader, Customer Happiness

Montreal, QC, Canada

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Job details

Experience: 2 to 3 years of customer support experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The mission of the Team Leader, Customer Happiness at Cozey

As Team Leader, Customer Happiness reporting to Tess Levy, Operations Manager, Customer Happiness, your mission is to lead a team of ambassadors who deliver fast, accurate, and effortless support to our customers. You’ll guide daily performance, help each person on your team grow, and use technology and AI to improve how the team works every day.

What you'll be doing

Monitoring queues, service levels, and staffing throughout the shift, adjusting schedules as demand changes and ensuring clear handovers.
Keeping knowledge base articles and procedures current as our products, policies, and workflows evolve.
Coaching each ambassador based on their strengths and growth areas, with useful feedback and real opportunities to practise.
Owning difficult customer situations, rebuilding trust after service failures, and following through on resolutions.
Using AI actively and helping ambassadors do the same, by building and improving workflows that support resolution, coaching, and daily operations.
Measuring the results of new workflows so the team knows what’s working.

We'd love to hear from you if you have

2 to 3 years of customer support experience. A formal leadership title isn’t essential if you can show us the accomplishments below.
Examples of improving colleagues’ quality, productivity, or independence through coaching, training, or mentoring.
Experience handling sensitive conversations and winning back dissatisfied customers through effective service recovery.
Experience using AI beyond basic prompting, building workflows or automations that saved time, reduced errors, or improved outcomes.
A positive, entrepreneurial approach: you take initiative, focus on what you can influence, seek feedback, and turn problems into practical solutions.
Flexibility to work scheduled shifts across days, evenings, nights, weekends, and holidays, since Cozey operates 24/7.

We care about you

You will receive a competitive salary along with a comprehensive benefit package.
Endless opportunities for personal and professional growth in a fast-growing start-up.
A generous PTO policy that allows you the time you need to recharge.
A role where your strategies and decisions directly influence the company’s operations and growth.
A workspace where everyone is welcomed, heard, and valued.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.

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More about this job

Responsibilities

The Team Leader will manage a team of customer ambassadors to ensure high-quality, efficient support while utilizing AI to optimize workflows. They are responsible for coaching team members, handling complex customer escalations, and maintaining operational procedures.

Requirements

Candidates should have 2 to 3 years of customer support experience with a proven track record in coaching, mentoring, and service recovery. Proficiency in using AI for workflow automation and the flexibility to work rotating shifts including nights and weekends is required.

Skills

Team leadership
Customer support
Coaching
Mentoring
AI workflow development
Service recovery
Performance monitoring
Queue management
Conflict resolution
Process improvement
Staff scheduling
Knowledge base management
Data analysis
Communication
Problem solving
Entrepreneurial mindset

Benefits

Competitive salary
Comprehensive benefit package
Personal and professional growth opportunities
Generous PTO policy

Visa sponsorship

Not detected in the job text

Hiring contact

Tess Levy

Keywords

Customer Happiness
Team Leadership
Operations
AI
Workflow Automation
Service Levels
Staffing
Coaching
Mentoring
Service Recovery
Customer Support
Start-up
Performance Management
Knowledge Base
Scheduling
Customer Experience
Problem Solving
Entrepreneurial

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