Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 6 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 6 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 6 mins ago
BC
HR Generalist (Recruitment & Labour Relations)
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 6 mins ago
BC
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 6 mins ago
CO
Principal Planner, Policy
City of Pickering
Canada
- Full-time
Excellent analytical problem-solving, organizational, communication (written and oral), report writing, presentation, leadership, coaching, mentoring, team building, project management,…
Added 6 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Oakville, ON
- Part-time
Commitment to providing exceptional customer service
Added 6 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
Commitment to providing exceptional customer service
Added 6 mins ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Managing the customer service functions, including cash, cashiers and merchandising.
Added 6 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Provides effective leadership and ongoing mentorship and ensures development of all staff
Added 6 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
Commitment to providing exceptional customer service
Added 6 mins ago
W
(CAN) Stocking 2 Team Lead
Walmart
Port Elgin, ON
- Full-time
Assists in the leadership of the backroom and unloading department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of…
Added 6 mins ago
W
(CAN) Stocking 1 Team Lead
Walmart
Port Elgin, ON
- Full-time
Assists in the leadership of the Stocking processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while…
Added 6 mins ago
DI
hotel front office manager
Days Inn
High Level, AB
- Full-time
Added 6 mins ago
OI
Associate Director, Architecture
Ottawa International Airport Authority YOW / Administration de l'aéroport international d'Ottawa YOW
Ottawa, ON
- Full-time
…the Ottawa International Airport campus, providing strategic leadership for architectural planning, design standards, facility modernization, capital renewal, accessibility, sustainability,…
Added 7 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Georges, QC
…smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 7 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Ste.-Foy, QC · SAINTE-FOY, QC
…smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 7 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Regina, SK
…smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 7 mins ago
TH
SPECIALITY ASSISTANT STORE MANAGER- OAKVILLE BURLOAK STORE
The Home Depot
Oakville, ON
- Full-time
…and objectives to drive sales and profitability. They provide leadership to Associates so that these strategies and objectives are executed successfully. ASMs must analyze trends, solve…
Added 7 mins ago
UR
Equipment Associate
United Rentals
Acheson, AB
- Full-time
…Your primary objective will be to provide labor assistance to service technicians, sales staff and other branch personnel engaged in meeting the needs of…
Added 7 mins ago
UR
Equipment Associate
United Rentals
Burnaby, BC
- Full-time
…Your primary objective will be to provide labor assistance to service technicians, sales staff and other branch personnel engaged in meeting the needs of…
Added 7 mins ago
T
Associate Investment Advisor I
TD
Surrey, BC
- Full-time
Direct support staff in the professional and personable delivery of client service
Added 22 mins ago
CO
Supervisor, Public Works (1 Vacancy)
City of Woodstock
Woodstock, ON
- Full-time
Maintains Wastewater Certification required by legislation
Added 22 mins ago
CO
Manager of Roads and Solid Waste (1 Vacancy)
City of Woodstock
Woodstock, ON
- Full-time
The Manager of Roads & Solid Waste is responsible for the leadership, coordination, and oversight of municipal roads operations and solid waste services for the City of Woodstock. This…
Added 22 mins ago
JI
Department Manager Electrical/ Plumbing/ Hardware/ Seasonal/ Garden Centre
J.D. Irving, Limited
Rothesay, NB
- Full-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…
Added 22 mins ago
JI
Department Manager - LBM/Kitchens/Bath/Flooring/Paint/Household/Decor
J.D. Irving, Limited
Rothesay, NB
- Full-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…

Cozey

Team Leader, Customer Happiness

Montreal, QC, Canada

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Experience: 2 to 3 years of customer support experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

The mission of the Team Leader, Customer Happiness at Cozey

As Team Leader, Customer Happiness reporting to Tess Levy, Operations Manager, Customer Happiness, your mission is to lead a team of ambassadors who deliver fast, accurate, and effortless support to our customers. You’ll guide daily performance, help each person on your team grow, and use technology and AI to improve how the team works every day.

What you'll be doing

Monitoring queues, service levels, and staffing throughout the shift, adjusting schedules as demand changes and ensuring clear handovers.
Keeping knowledge base articles and procedures current as our products, policies, and workflows evolve.
Coaching each ambassador based on their strengths and growth areas, with useful feedback and real opportunities to practise.
Owning difficult customer situations, rebuilding trust after service failures, and following through on resolutions.
Using AI actively and helping ambassadors do the same, by building and improving workflows that support resolution, coaching, and daily operations.
Measuring the results of new workflows so the team knows what’s working.

We'd love to hear from you if you have

2 to 3 years of customer support experience. A formal leadership title isn’t essential if you can show us the accomplishments below.
Examples of improving colleagues’ quality, productivity, or independence through coaching, training, or mentoring.
Experience handling sensitive conversations and winning back dissatisfied customers through effective service recovery.
Experience using AI beyond basic prompting, building workflows or automations that saved time, reduced errors, or improved outcomes.
A positive, entrepreneurial approach: you take initiative, focus on what you can influence, seek feedback, and turn problems into practical solutions.
Flexibility to work scheduled shifts across days, evenings, nights, weekends, and holidays, since Cozey operates 24/7.

We care about you

You will receive a competitive salary along with a comprehensive benefit package.
Endless opportunities for personal and professional growth in a fast-growing start-up.
A generous PTO policy that allows you the time you need to recharge.
A role where your strategies and decisions directly influence the company’s operations and growth.
A workspace where everyone is welcomed, heard, and valued.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Team Leader will manage a team of customer ambassadors to ensure high-quality, efficient support while utilizing AI to optimize workflows. They are responsible for coaching team members, handling complex customer escalations, and maintaining operational procedures.

Requirements

Candidates should have 2 to 3 years of customer support experience with a proven track record in coaching, mentoring, and service recovery. Proficiency in using AI for workflow automation and the flexibility to work rotating shifts including nights and weekends is required.

Skills

Team leadership
Customer support
Coaching
Mentoring
AI workflow development
Service recovery
Performance monitoring
Queue management
Conflict resolution
Process improvement
Staff scheduling
Knowledge base management
Data analysis
Communication
Problem solving
Entrepreneurial mindset

Benefits

Competitive salary
Comprehensive benefit package
Personal and professional growth opportunities
Generous PTO policy

Visa sponsorship

Not detected in the job text

Hiring contact

Tess Levy

Keywords

Customer Happiness
Team Leadership
Operations
AI
Workflow Automation
Service Levels
Staffing
Coaching
Mentoring
Service Recovery
Customer Support
Start-up
Performance Management
Knowledge Base
Scheduling
Customer Experience
Problem Solving
Entrepreneurial

Report this job

Work requirements

Jobs in Canada