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Added 10 days ago
Project Officer, Capacity Development - Financing Adaptation
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
The Project Officer (PO), Capacity Development, Financing Adaptation provides project oversight, coordination, and logistical support to knowledge and skills development programming to help…
Added 2 days ago
Intermediate Agile Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$45 to $55 CAD / hour
Contract
We are seeking an Agile Project Control Officer (PCO) to support digital delivery teams in an Agile environment. This role is focused on delivery coordination, execution tracking, and…
Added 1 month ago
Business Development Manager
Carlson Construction Ltd.
Edmonton, AB
Full-time
Carlson specializes in Commercial, Light Industrial and Multi-Unit Residential project execution.
Added 12 days ago
VP of Marketing Operations
MoveSmart Rentals
Toronto, ON
Internship
Internal, offshore, freelance, agency, and project-based marketing resources
Added 9 days ago
Philanthropy Officer, Individual & Institutional Giving
The Food Bank of Waterloo Region
Kitchener, ON
$78,358 to $95,210 CAD / year
Full-time
Reporting to the Major and Institutional Giving Manager, the Philanthropy Officer, Individual and Institutional Giving supports the organization's fundraising goals by building and…
Added 5 months ago
Development Officer, Philanthropy
Make-A-Wish Canada / Rêves d'enfants Canada
Vancouver, British Columbia
We are looking for a Development Officer, Philanthropy to join our team at Make-A-Wish Canada. In this role, you will help strengthen the effectiveness and growth of the Philanthropy team…
Added 1 month ago
Engagement Marketing Manager
Vetster Inc
Toronto, ON
Contract · Temporary
Data-Driven Decision Making: Analyze campaign performance, audience behavior, and CRM data to identify trends, opportunities, and areas for strategic improvement. Query complex data sets,…
Added 12 days ago
Compliance Manager FCC
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
Participate in CRM II yearly reporting as Compliance contact for the project.
Added 1 month ago
Technical Support Officer - LHC
WPA (Welsh Procurement Alliance)
Field, BC
Full-time
Are you a proactive and detail-oriented professional with a passion for the built environment and project support? We're searching for a dynamic Technical Support Officer who thrives on…
Added 1 day ago
Senior Development Officer, Annual Program
Brain Tumour Foundation of Canada
London, ON
Full-time
The Senior Development Officer will plan, implement, manage and optimize a comprehensive
Added 1 month ago
Senior Manager, Marketing Operations
Solink
Remote, Canada
$152,000 to $180,000 CAD / year
Full-time · Remote
Department Leader: Michael Scott | Chief Marketing Officer (CMO)
Added 4 days ago
Senior Manager, Development (South West)
Easter Seals Ontario
Toronto, ON
Full-time
👥 Reports to: Chief Development Officer (CDO)
Added 1 month ago
Marketing & Development Coordinator
Children Believe Fund
Markham, ON
$42,000 to $55,000 CAD / year
Full-time
…Operations, and provides financial, administrative, operations, and project management support across the Marketing & Development (M&D) team, including to the Chief Marketing and…
Added 10 days ago
Communications Officer, Engineering Student Recruitment & Outreach (ESROO)
University of Toronto
Toronto, ON
Additionally, the Communications Officer, ESROO will provide guidance on social media trends and platforms to enhance digital communication strategies, while also monitoring and analyzing…
Added 3 days ago
Customer Experience Officer
CP Group
Vancouver, BC
$60,000 to $75,000 CAD / year
Full-time
…information technology, telecommunications, and green energy projects in solar, wind and hydroelectric power…
Added 9 days ago
Account Executive - Commercial (Eastern Canada)
CARMA Corp.
Toronto, ON
$75,000 to $95,000 CAD / year
Full-time
Under the general direction of the Chief Executive Officer, an Account Executive develops business relationships within the defined sales territory and market, provides client support, &…
Added 2 months ago
Business Development Director
SPC Student Price Card
Toronto, Ontario
Full-time
…collaborate closely with sales, marketing, and stakeholders, oversee CRM effectiveness, and lead and mentor the Business Development and Partnerships team to deliver results that matter. In…
Added 2 months ago
Director Sales Operations
PTAG
Markham, Ontario
Contract
Join an innovative and consultative Sales Organization that has their sights set on helping our clients unlock the project development and execution opportunities across their capital…
Added 11 days ago
Marketing Specialist
LBMX
London, ON
Full-time
…buying group leaders. Working closely with the Chief Revenue Officer and the sales team, the Marketing Specialist helps ensure marketing activity translates directly into qualified pipeline…
Added 3 days ago
Manager, Operations & Administration
Veritas Investment Research
Toronto, ON
Full-time
…business operates. You will help organize priorities, manage projects, coordinate people, maintain systems and make sure commitments turn into completed work. The right person gets…
Added 22 days ago
Business Development Manager
Alliance Technical Group
Sarnia, ON
$130,000 to $145,000 CAD / year
Full-time
This highly visible role offers direct exposure to ATG’s Chief Commercial Officer, CEO, business unit presidents, and the Blackstone deal team. The successful candidate will develop new…
Added 3 days ago
Digital Marketing Officer
Royal Alexandra Hospital Foundation
Edmonton, AB
Full-time
…communications professional to join our team as Digital Marketing Officer. This is an exciting opportunity for someone who enjoys bringing campaigns to life across digital channels and is…
Added 4 days ago
Digital Marketing Officer
Royal Alexandra Hospital Foundation
Edmonton, AB
Full-time
…communications professional to join our team as Digital Marketing Officer. This is an exciting opportunity for someone who enjoys bringing campaigns to life across digital channels and is…
Added 1 month ago
Senior Manager, Technology Services
Commissionaires Ottawa
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Oversee the lifecycle, integration, and optimization of enterprise applications (finance, HR, payroll, scheduling, CRM, client portals), ensuring they are secure, scalable, and aligned with…
Added 1 month ago
Director of Finance and Operations
Ve'ahavta
Toronto, ON
$115,000 to $130,000 CAD / year
Reporting to the Chief Operating Officer and working closely with the CEO, Board of Directors, and leadership team, you'll play a critical role in ensuring Ve'ahavta remains financially…

CP Group

Customer Experience Officer

Vancouver, BC, Canada

Pay: $60,000 to $75,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

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Original job description

About Us

Concord Pacific Developments Corp is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada.

Concord has not only transformed the Concord Pacific Place Vancouver skyline, we have also built the second largest master-planned community, Concord CityPlace in Toronto (Concord Adex), in addition to other communities of scale across the country with expansion also to London, United Kingdom and Seattle, United States. Concord has built over 150 towers with an additional 50 in various stages of planning and development. Concord is committed to a multitude of neighbourhoods and city-wide community sponsorships and charities. It has also been making art accessible to the community neighbourhoods by establishing Canada’s largest public art program.

Over the past 30 years, The Concord Group of companies has also diversified into business sectors such as: software and information technology, telecommunications, and green energy projects in solar, wind and hydroelectric power generation.

We are actively hiring for a Customer Experience Officer. This is a full-time, 6-month contract with possibility of extension.

The Customer Experience Officer will support the operational setup of new residential buildings, establish service standards, and facilitate a smooth transition from the developer to owners, strata councils, and property management teams. This role serves as a key liaison between the developer, property management company, building personnel, and residents, helping establish strong operational foundations and a high-quality residential experience.

Responsibilities:

Support newly completed residential buildings from completion to stable operations.
Coordinate with property management on building services, procedures, and service contracts.
Train and support building personnel to ensure consistent delivery of high-quality service to residents.
Monitor transition issues and coordinate follow-up with internal teams, property management, owners, strata councils and service providers.
Help ensure residents experience a smooth and professional transition into the building.
Organize and liaise informational, social or recreational events for owners and residents.
Travel to various Concord project locations as required.

Requirements:

Experience in hospitality, customer service, residential operations, or property management.
Strong interpersonal, communication, and relationship-building skills.
Strong problem-solving skills and professionalism in a fast-paced environment.
High service standards with strong attention to detail.
Self-motivated, hands-on, and willing to support varied operational tasks.
Ability to train, coach, and transfer knowledge to building and service teams.
Comfortable working in active project environments where buildings may not yet be fully operational.
Advanced knowledge of MS Office 365, CRM, Mailchimp, Canva, Jotform, and working knowledge of AI applications.

What we offer

Comprehensive Benefits package

Partnership discounts,

Internal growth opportunities

Transit accessible location

Please note, only successful candidates will contacted

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More about this job

Responsibilities

The Customer Experience Officer supports the operational setup of new residential buildings and facilitates a smooth transition for owners and property management. They act as a key liaison between stakeholders and ensure high-quality service delivery through training and coordination.

Requirements

Candidates should have experience in hospitality, customer service, or property management along with strong interpersonal and problem-solving skills. Proficiency in MS Office 365 and various digital tools is required, as is the ability to work in active project environments.

Skills

Customer service
Property management
Hospitality
Relationship building
Problem solving
Communication
Operational support
Training
Coaching
MS Office 365
CRM
Mailchimp
Canva
Jotform
AI applications

Benefits

Partnership discounts
Internal growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Residential Operations
Property Management
Master-planned community
Strata councils
Building services
Service contracts
MS Office 365
CRM
Mailchimp
Canva
Jotform
AI applications
Hospitality
Project management
Operational foundations

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