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Added 12 mins ago
CI
Intermediate Security Specialist – Security Architect - Onsite Regina, SK
Compugen Inc
Regina, SK
- Contract
…Mandatory experience includes projects/support involving Cisco, Azure, networking, storage, data centres, servers and related infrastructure from a security solution architecture…
Added 42 mins ago
L&
Senior Systems Analyst (SAP BAIP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
Added 43 mins ago
OG
Intermediate Software Engineer - Onni Capital
Onni Group of Companies
Vancouver, BC
- Full-time
Added 57 mins ago
S
Agentic AI Architect - Intelligence Engineering (Toronto)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…automating / re-envisioning human workflows on Amazon Web Services, Azure, and Google Cloud. This includes architecting multi-agent systems, LLM-powered autonomous workflows,…
Added 58 mins ago
M
Intermediate Full-Stack Software Developer (SaaS Healthcare)
Medfar
Montreal, QC
- Full-time
As a Full Stack Developer, you'll be part of a product-aligned team focused on building and evolving key features that support real-world healthcare workflows. These teams work closely with…
Added 1 hour ago
MC
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
- Contract
Strong knowledge of cloud security testing within AWS, Azure, and/or GCP environments.
Added 1 hour ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
Exposure to Microsoft Azure and cloud-based enterprise environments.
Added 1 hour ago
C
Full Stack Developer
CGI
Vancouver, BC
- Full-time
CGI is seeking a Full Stack Developer to design, develop, test, integrate, and support modern enterprise applications.
Added 1 hour ago
MC
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
- Full-time
…analytical solutions using Microsoft Fabric, Power BI and related Azure/cloud analytics…
Added 1 hour ago
C
Développeur Microsoft Dynamics 365 CE / Power Platform
CGI
Montreal, QC
- Full-time
Configuring and using code management and deployment tools (e.g., Jira, Azure DevOps, etc.)
Added 1 hour ago
M(
Senior Software Engineer (Hybrid / Montreal)
Motion (Creative Analytics)
Montreal, QC
- Full-time
| Our tech stack: React, Node.js with Express, TypeScript, GraphQL, PostgreSQL, MongoDB, and Azure.
Added 1 hour ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Provide architecture-level guidance across Azure, AWS and/or GCP, including hybrid and multi-cloud environments.
Added 1 hour ago
Manager, IT Infrastrructure
Winnipeg Airports Authority
Winnipeg, MB
Experience with Cisco networking, Microsoft Azure, AWS, and VMware virtualization.
Added 1 hour ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
Minimum three years of experience working with Microsoft Azure, including Azure Kubernetes Service (AKS)
Added 1 hour ago
TI
Dynamics 365 Lead Developer
Tekgence Inc
Montreal, QC
- Contract
Dynamics 365, Power Platform, and Azure certifications
Added 1 hour ago
A
Scientifique De Données
Actalent
Longueuil, QC
- $43 to $66 CAD / hour
- Contract
Exposition à Azure/unity catalog (plateformes).
Added 1 hour ago
A
Data Scientist
Actalent
Longueuil, QC
- $43 to $66 CAD / hour
- Contract
Exposition à Azure/unity catalog (plateformes).
Added 1 hour ago
T
Application Analyst
ThoughtStorm
AB · Alberta, Canada
- Contract
All contracted resources must utilize a computer with a modern version of Windows or macOS compatible with Azure Virtual Desktop (AVD) and related remote-access software. Windows is…
Added 1 hour ago
RI
Senior Full Stack Java Developer - Capital Markets
Rose International
Mississauga, ON
- Full-time
8+ years of professional software engineering experience, with demonstrable experience as a Full-Stack Developer transitioning into a Forward Deployed Engineer-style, customer-facing…
Added 1 hour ago
B
Consultant, Cloud Engineer - Azure
BDO
Toronto, ON
- Full-time
…modern cloud solutions, with a particular focus on Microsoft Azure, cloud-native and serverless…
Added 1 hour ago
PC
Specialist, BI Developer
Parkland Corporation
Calgary, AB
- Full-time
Join the Enterprise Business Intelligence team as a BI Developer focused primarily on data engineering within our Azure Databricks platform. This role designs, builds, tests, and supports…
Added 1 hour ago
E
Specialist II TIS Application Observability
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
Experience with cloud platforms (Azure and/or AWS), Kubernetes, microservices, REST APIs, ServiceNow integrations, and modern DevOps practices.
Added 1 hour ago
S
Product Manager - SOTI MobiControl
SOTI
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
Prior experience as a software developer, engineer, solutions architect or similar hands on role is a strong plus.
Added 2 hours ago
PF
Data Engineer
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
Experience with data pipeline orchestration using Azure Data Factory, Databricks Jobs, or similar tools.
Added 2 hours ago
KR
AI Architect
KTek Resourcing
Toronto, ON
- Contract
Strong experience with Microsoft Azure cloud technologies.

CPA Ontario

Technology Service Desk Administrator

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 2 to 4 years of experience in a Service Desk, Desktop Support, or End User Support environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

CPA Ontario is not like other organizations
We operate at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible.

Careers built here tend to look different because the work itself is different. You are not simply contributing to an organization. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten.

About This Opportunity:
At CPA Ontario, our Service Desk team plays a critical role in enabling employees to work effectively, securely, and productively. As a Technology Service Desk Administrator, you'll be the first point of contact for technology support, delivering exceptional service while helping employees navigate a wide range of technical challenges.
In this hands-on role, you'll provide Tier 1 and Tier 2 support, administer user accounts and devices, support Microsoft 365 technologies, and contribute to technology projects and service improvements. You'll work closely with colleagues across the organization to resolve issues, enhance the employee technology experience, and ensure reliable, secure, and efficient IT service delivery.
This is an excellent opportunity for a customer-focused IT professional who enjoys problem-solving, building relationships, and continuously learning in a collaborative and evolving technology environment.

Provide Tier 1 and Tier 2 technical support for hardware, software, Microsoft 365, workplace technology, and business applications, delivering an exceptional end-user experience.
Diagnose, troubleshoot, and resolve technical issues related to devices, operating systems, network connectivity, email, and collaboration tools, escalating complex issues when required.
Administer user accounts, access permissions, Microsoft 365 licensing, and identity management processes across Active Directory and Microsoft Entra ID environments.
Support employee onboarding, offboarding, and organizational changes by provisioning accounts, access, and technology resources.
Configure, deploy, maintain, and support laptops, desktops, mobile devices, and other endpoint technologies while ensuring compliance with security and patching standards.
Manage endpoint administration and asset lifecycle activities, including Microsoft Intune, inventory management, technology refreshes, and equipment provisioning.
Track, prioritize, and resolve incidents and service requests through ServiceNow while meeting service-level commitments.
Create and maintain technical documentation, knowledge base articles, and user guides to support efficient service delivery and knowledge sharing.
Contribute to technology projects, system upgrades, migrations, and new technology deployments.
Identify and implement opportunities to improve service quality, automate processes, and enhance the employee technology experience.

A post-secondary diploma or degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.
2 to 4 years of experience in a Service Desk, Desktop Support, or End User Support environment.
Hands-on experience providing Tier 1 and Tier 2 technical support for hardware, software, mobile devices, printers, collaboration technologies, and workplace technology.
Strong experience supporting Microsoft technologies, including Windows, Microsoft 365, Outlook, Teams, Exchange Online, Active Directory, Microsoft Entra ID, and Intune.
Experience managing user accounts, access permissions, onboarding, offboarding, and other identity and access management activities.
Experience configuring, deploying, and supporting end-user devices, including laptops, mobile devices, peripherals, and endpoint technologies.
Strong customer service orientation with the ability to deliver professional, responsive, and user-focused support.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
Demonstrated problem-solving, organizational, and time-management skills, with the ability to manage competing priorities in a fast-paced environment.
Strong attention to detail and the ability to work collaboratively with colleagues, vendors, and business stakeholders.
Exposure to ITIL, Microsoft Azure, Intune administration, PowerShell scripting, cybersecurity, identity and access management, workplace technology deployments, audio-visual and meeting room support, executive support, and the development of technical documentation and training resources would be considered an asset.

We support your well-being through industry-leading benefits, mental health resources, savings programs, and a sustainable approach to how work gets done.
We are committed to inclusion as a core part of how we operate, not as an afterthought.
We have a hybrid working environment, with three days a week on-site, complemented by 2 days of work-from-home time. We are intentional about that: the work we do benefit from being together. We want those days you work from home to be comfortable and offer a one-time bonus towards a home office when you start.
We invest in your growth through learning and professional development opportunities, stretch projects, secondments, and genuine paths for career progression.
We move quickly. The pace reflects the profession we serve; it can be demanding, but the work matters, and the team around you is invested in the same outcomes you have.

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More about this job

Responsibilities

The Technology Service Desk Administrator provides Tier 1 and Tier 2 technical support for hardware, software, and Microsoft 365 environments. They are responsible for managing user accounts, endpoint administration, and resolving incidents through ServiceNow to ensure efficient IT service delivery.

Requirements

Candidates must have a post-secondary diploma or degree in a related field and 2 to 4 years of experience in a service desk or end-user support role. Strong proficiency in Microsoft technologies, including Windows, Active Directory, and Intune, is required along with excellent customer service and communication skills.

Skills

Technical support
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Hardware troubleshooting
Software troubleshooting
Identity management
ServiceNow
Endpoint administration
Customer service
Communication skills
Problem-solving
Technical documentation
Asset management
Network connectivity

Benefits

Industry-leading benefits
Mental health resources
Savings programs
Home office bonus
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technology Service Desk
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
ServiceNow
ITIL
PowerShell
Cybersecurity
Identity and Access Management
Hardware support
Software support
Endpoint administration
Asset lifecycle
Technical documentation
Windows
Outlook
Teams
Exchange Online
Mobile device management
Troubleshooting
Onboarding
Offboarding
System upgrades
Process automation
Workplace technology
Audio-visual support
Executive support
IT support
End-user support

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