Jobs in Canada

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Added 4 mins ago
C
TFC Program Supervisor
CarePros
Edmonton, AB
- Full-time
Access to innovative care technology + mobile tools.
Added 4 mins ago
R
Mortgage Specialist
RBC
Norfolk, ON
- Full-time
· Remain mobile to be accessible and accommodate clients’ preferences
Added 4 mins ago
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Personal Banking Associate - L'Île-Perrot (18.75 hours)
TD
Notre-Dame-de-l'Île-Perrot, QC
- Part-time
Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
Added 4 mins ago
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Personal Banker Trainee
TD
Dawson Creek, BC
- Full-time
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a…
Added 4 mins ago
Product Manager, Terminal Payments
Stripe
Toronto, ON
…experience, extending their website to a pop-up store, or enabling a mobile point of sale at their next…
Added 4 mins ago
SE
Specialist Project Engineer
Suncor Energy
Calgary, AB
- Full-time
his is considered a mobile position and travel within your territory will be expected to ensure the safe reliable execution of project work in the field
Added 19 mins ago
Security Guard (Reserve Team) - Mission Critical Facility
Securitas Canada
Toronto, ON
…security. We provide Integrated Guarding, Remote Guarding, Mobile Guarding, Onsite Guarding, Investigative Services and Technology…
Added 19 mins ago
BB
Associé(e) principal(e) des ventes au détail / Senior Retail Sales Associate
Best Buy Canada
Canada
- Full-time
Must be at least the age of majority (18 or 19 years old depending on your province) to be able to process mobile activations
Added 19 mins ago
NC
Senior GIS Analyst (PFT) (CUPE 80.26) internal
Norfolk County
Remote, Canada
- Full-time
- Remote
Assist other departments with their data collection programs by providing technical expertise in mobile GIS solutions and designing standardized workflows to ensure high-accuracy field data…
Added 19 mins ago
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Merchandiser
Acosta
Fort Saskatchewan, AB
- Part-time
Excellent communication skills (both written and oral) along with computer knowledge and access to a mobile device and the internet
Added 19 mins ago
Customer Service Representative - Ouellette & Park, Windsor (18.75 hrs/week)
Scotiabank
Windsor, ON
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Added 19 mins ago
Crisis Clinician (N3) - Crisis Services - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: Mental Health Mobile Crisis Services
Added 19 mins ago
Mammography Technologist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…quality service to the clients of BreastCheck at the Winnipeg and Mobile Screening clinics, in an effective, efficient, and safe…
Added 20 mins ago
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Cyber Security Engineer
Remitra
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Help secure our web and mobile applications, APIs and cloud infrastructure.
Added 20 mins ago
E9
Enterprise Systems Technologist 1 (System Administrator)
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $99,091 to $116,875 CAD / year
- Full-time
Added 20 mins ago
SS
License Owner / Operator, Vancouver
Stranger Soccer
Vancouver, BC
- Full-time
Brings football players together through a seamless mobile platform
Added 35 mins ago
M(
Integrations Developer
MaintainX (An Autodesk Company)
Remote, Canada
- $95,000 to $120,000 USD / year
- Full-time
- Remote
MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use…
Added 35 mins ago
M(
Integrations Developer
MaintainX (An Autodesk Company)
Remote, Canada
- $95,000 to $120,000 CAD / year
- Full-time
- Remote
MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use…
Added 35 mins ago
M(
Développeuse / Développeur d'intégration
MaintainX (An Autodesk Company)
Remote, Canada
- $95,000 to $120,000 CAD / year
- Full-time
- Remote
MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use…
Added 35 mins ago
Personal Support Worker
Bayshore
Midland, ON
Modern Technology: Company-provided mobile devices for documentation and communication
Added 35 mins ago
Personal Support Worker
Bayshore
Barrie, ON
Modern Technology: Company-provided mobile devices for documentation and communication
Added 35 mins ago
RB
Commercial Banking Advisor
Royal Bank of Canada
Barrie, ON
- Full-time
Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)
Added 35 mins ago
RB
Financial Planner
Royal Bank of Canada
Milton, ON
- Full-time
Added 35 mins ago
RB
Senior Relationship Manager, Real Estate, SME
Royal Bank of Canada
Blainville, QC
- Full-time
Champion digital enablement by becoming an advocate of the RBC mobile application, promoting regular usage through educating and guiding clients on how to use it
Added 35 mins ago
RB
Manager Business Markets
Royal Bank of Canada
Toronto, ON
- Full-time
Experience with emerging communications and technology (i.e. web based meetings, social media, digital banking, and mobile applications), and knowledge of both traditional and…

CPA Ontario

Technology Service Desk Administrator

Canada

Full-time

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Job details

Job type: Full-time
Experience: 2 to 4 years of experience in a Service Desk, Desktop Support, or End User Support environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

CPA Ontario is not like other organizations
We operate at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible.

Careers built here tend to look different because the work itself is different. You are not simply contributing to an organization. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten.

About This Opportunity:
At CPA Ontario, our Service Desk team plays a critical role in enabling employees to work effectively, securely, and productively. As a Technology Service Desk Administrator, you'll be the first point of contact for technology support, delivering exceptional service while helping employees navigate a wide range of technical challenges.
In this hands-on role, you'll provide Tier 1 and Tier 2 support, administer user accounts and devices, support Microsoft 365 technologies, and contribute to technology projects and service improvements. You'll work closely with colleagues across the organization to resolve issues, enhance the employee technology experience, and ensure reliable, secure, and efficient IT service delivery.
This is an excellent opportunity for a customer-focused IT professional who enjoys problem-solving, building relationships, and continuously learning in a collaborative and evolving technology environment.

Provide Tier 1 and Tier 2 technical support for hardware, software, Microsoft 365, workplace technology, and business applications, delivering an exceptional end-user experience.
Diagnose, troubleshoot, and resolve technical issues related to devices, operating systems, network connectivity, email, and collaboration tools, escalating complex issues when required.
Administer user accounts, access permissions, Microsoft 365 licensing, and identity management processes across Active Directory and Microsoft Entra ID environments.
Support employee onboarding, offboarding, and organizational changes by provisioning accounts, access, and technology resources.
Configure, deploy, maintain, and support laptops, desktops, mobile devices, and other endpoint technologies while ensuring compliance with security and patching standards.
Manage endpoint administration and asset lifecycle activities, including Microsoft Intune, inventory management, technology refreshes, and equipment provisioning.
Track, prioritize, and resolve incidents and service requests through ServiceNow while meeting service-level commitments.
Create and maintain technical documentation, knowledge base articles, and user guides to support efficient service delivery and knowledge sharing.
Contribute to technology projects, system upgrades, migrations, and new technology deployments.
Identify and implement opportunities to improve service quality, automate processes, and enhance the employee technology experience.

A post-secondary diploma or degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.
2 to 4 years of experience in a Service Desk, Desktop Support, or End User Support environment.
Hands-on experience providing Tier 1 and Tier 2 technical support for hardware, software, mobile devices, printers, collaboration technologies, and workplace technology.
Strong experience supporting Microsoft technologies, including Windows, Microsoft 365, Outlook, Teams, Exchange Online, Active Directory, Microsoft Entra ID, and Intune.
Experience managing user accounts, access permissions, onboarding, offboarding, and other identity and access management activities.
Experience configuring, deploying, and supporting end-user devices, including laptops, mobile devices, peripherals, and endpoint technologies.
Strong customer service orientation with the ability to deliver professional, responsive, and user-focused support.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
Demonstrated problem-solving, organizational, and time-management skills, with the ability to manage competing priorities in a fast-paced environment.
Strong attention to detail and the ability to work collaboratively with colleagues, vendors, and business stakeholders.
Exposure to ITIL, Microsoft Azure, Intune administration, PowerShell scripting, cybersecurity, identity and access management, workplace technology deployments, audio-visual and meeting room support, executive support, and the development of technical documentation and training resources would be considered an asset.

We support your well-being through industry-leading benefits, mental health resources, savings programs, and a sustainable approach to how work gets done.
We are committed to inclusion as a core part of how we operate, not as an afterthought.
We have a hybrid working environment, with three days a week on-site, complemented by 2 days of work-from-home time. We are intentional about that: the work we do benefit from being together. We want those days you work from home to be comfortable and offer a one-time bonus towards a home office when you start.
We invest in your growth through learning and professional development opportunities, stretch projects, secondments, and genuine paths for career progression.
We move quickly. The pace reflects the profession we serve; it can be demanding, but the work matters, and the team around you is invested in the same outcomes you have.

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More about this job

Responsibilities

The Technology Service Desk Administrator provides Tier 1 and Tier 2 technical support for hardware, software, and Microsoft 365 environments. They are responsible for managing user accounts, endpoint administration, and resolving incidents through ServiceNow to ensure efficient IT service delivery.

Requirements

Candidates must have a post-secondary diploma or degree in a related field and 2 to 4 years of experience in a service desk or end-user support role. Strong proficiency in Microsoft technologies, including Windows, Active Directory, and Intune, is required along with excellent customer service and communication skills.

Skills

Technical support
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Hardware troubleshooting
Software troubleshooting
Identity management
ServiceNow
Endpoint administration
Customer service
Communication skills
Problem-solving
Technical documentation
Asset management
Network connectivity

Benefits

Industry-leading benefits
Mental health resources
Savings programs
Home office bonus
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technology Service Desk
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
ServiceNow
ITIL
PowerShell
Cybersecurity
Identity and Access Management
Hardware support
Software support
Endpoint administration
Asset lifecycle
Technical documentation
Windows
Outlook
Teams
Exchange Online
Mobile device management
Troubleshooting
Onboarding
Offboarding
System upgrades
Process automation
Workplace technology
Audio-visual support
Executive support
IT support
End-user support

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