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Added 4 mins ago
W
Client Associate, Commercial Insurance, Real Estate
Waypoint
Burnaby, BC
- $45,000 to $60,000 CAD / year
- Full-time
The Client Associate/Account Administrator provides administrative and technical support to the Real Estate team, working closely with Risk Advisors and Client Managers to ensure accurate…
Added 4 mins ago
AH
HR Technology Specialist
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
HRIS technical administrator for all HR systems (cloud-based platforms, including Workday), managing and monitoring changes made by the HR team, while applying technology best practices to…
Added 4 mins ago
UO
Administrative Assistant, HR Students & Facilities
University of British Columbia
Vancouver, BC · UBCV | Liu Institute for Global Issues (LIU)
- $4,719 to $4,960 CAD / month
- Full-time
…Manager, Administration as needed. Liaises with UBC Integrated Service Centre (ISC) to resolve human resource and payroll related errors and corrections, as…
Added 19 mins ago
PA
Sales Administrator (Subaru of Brampton)
Performance Auto Group
Brampton, ON
- Full-time
Subaru of Brampton is currently seeking an experienced Sales Administrator to join their dynamic team.
Added 19 mins ago
Tax Administrator, Scotiatrust - Ottawa, ON
Scotiabank
Ottawa, ON
Added 19 mins ago
SS
IT Administrator
SysGen Solutions Group
Edmonton, AB
- Full-time
As an IT Administrator, you’ll be the go-to tech expert for a portfolio of clients, keeping their systems running smoothly, finding ways to make their technology better, and jumping in when…
Added 19 mins ago
HS
Human Resources Generalist
Hercules SLR
NS · Dartmouth, NS
- Full-time
Collaborating with our HR team: Working alongside our Talent Acquisition Specialist and Benefits & HR Administrator to deliver consistent, responsive HR support.
Added 19 mins ago
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Facility Manager III
BGIS
Mississauga, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 19 mins ago
ES
Office Administrator & Accounting Specialist
Engineering Search Firm Inc.
Toronto, ON · North York, ON
- $65,000 to $85,000 CAD / year
- Full-time
Job Title: Office Administrator & Accounting Specialist
Added 19 mins ago
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Sales Administrator Vancouver - Holt Renfrew
Bvlgari
Vancouver, BC
- Full-time
As a Sales Administrator, you are pivotal in streamlining the backend operations that bolster our sales endeavors. Stationed at the crossroads of sales support and back-office management,…
Added 34 mins ago
GE
Fleet Administrator
GFL Environmental Inc.
Barrie, ON · Hamilton, ON
- Full-time
As a key member of GFL’s dynamic team, the Administrator will be a point of contact for our maintenance Vendors and will provide administrative support to our various business units. The…
Added 49 mins ago
PC
Atlassian Architect - Canada FTE
Praecipio Consulting
Remote, Canada
- Full-time
- Remote
…best-practice solutions within the Atlassian suite (Jira Software, Jira Service Management, Confluence, Bitbucket,…
Added 1 hour ago
BE
Bill Administrator
BFG Enterprise Services
Markham, ON
- Full-time
Role: Reporting to Billing Team Lead, Billing Administrator manages end-to-end billing, reconciles submissions, resolves discrepancies, ensures timely and error-free billing.
Added 1 hour ago
K
Maintenance Administrator
Keyera
AB · Alberta EnviroFuels Facility
- Full-time
Keyera is seeking an Maintenance Administrator to join our Maintenance and Reliability team at the Alberta EnviroFuels (AEF) facility located in Edmonton, AB.
Added 1 hour ago
IP
Valet Attendant - Pearson Airport - Toronto
Indigo Park Canada
Mississauga, ON
- Full-time
…customer and client expectations by providing excellent customer service. You are the ambassador for the company as well as for the…
Added 1 hour ago
RO
Salesforce Administrator
RideCo On-Demand Transit
Waterloo, ON
- Full-time
We’re looking for a skilled and team-oriented Salesforce Administrator to join our dynamic Technical Services team. In this role, you’ll act as a Salesforce subject matter expert,…
Added 1 hour ago
BE
Field Data Administrator, FT, Calgary, Alberta
Baytex Energy Corp.
Calgary, AB
- Full-time
Baytex is currently seeking a Field Data Administrator to join our Calgary-based team. This role is responsible for supporting production data systems, operational reporting, and…
Added 1 hour ago
Lecturer - Dalhousie School of Nursing
Nova Scotia Health and IWK Health
Yarmouth, NS
Reporting to the Site Administrator, the Lecturer is responsible for participating in curricula and program development that reflect health care trends and for planning, implementing, and…
Added 2 hours ago
QT
Développeur logiciel principal - rapports et analyses / Senior Software Developer - Reporting
Quantum Technology Recruiting Inc. (QTR)
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Added 2 hours ago
Clinic Administrator
Neighbourly Pharmacy
Barrhead, AB
Neighbourly Pharmacy is looking for a Part-Time Clinic Administrator to join our team at our Pharma Choice Pharmacy & Medical Clinic in Barrhead, Alberta.
Added 2 hours ago
R
Salesforce Administrator
RideCo
Waterloo, ON
- Full-time
Added 2 hours ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…support agency productivity, business continuity, and member service…
Added 2 hours ago
Digital Student Service Administrator
George Brown Polytechnic
Toronto, ON
Initiatives, the Digital Student Service Administrator administers and
Added 2 hours ago
CO
Technology Service Desk Administrator
CPA Ontario
Canada
- Full-time
At CPA Ontario, our Service Desk team plays a critical role in enabling employees to work effectively, securely, and productively. As a Technology Service Desk Administrator, you'll be the…
Added 2 hours ago
BR
Administrateur(trice) de location et de site / Leasing & Site Administrator
BGO Real Estate
Laval, QC
- Full-time
…détails et aime travailler en collaboration pour offrir un service professionnel aux résidents et aux locataires…

CPA Ontario

Technology Service Desk Administrator

Canada

Full-time

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Job details

Job type: Full-time
Experience: 2 to 4 years of experience in a Service Desk, Desktop Support, or End User Support environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

CPA Ontario is not like other organizations
We operate at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible.

Careers built here tend to look different because the work itself is different. You are not simply contributing to an organization. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten.

About This Opportunity:
At CPA Ontario, our Service Desk team plays a critical role in enabling employees to work effectively, securely, and productively. As a Technology Service Desk Administrator, you'll be the first point of contact for technology support, delivering exceptional service while helping employees navigate a wide range of technical challenges.
In this hands-on role, you'll provide Tier 1 and Tier 2 support, administer user accounts and devices, support Microsoft 365 technologies, and contribute to technology projects and service improvements. You'll work closely with colleagues across the organization to resolve issues, enhance the employee technology experience, and ensure reliable, secure, and efficient IT service delivery.
This is an excellent opportunity for a customer-focused IT professional who enjoys problem-solving, building relationships, and continuously learning in a collaborative and evolving technology environment.

Provide Tier 1 and Tier 2 technical support for hardware, software, Microsoft 365, workplace technology, and business applications, delivering an exceptional end-user experience.
Diagnose, troubleshoot, and resolve technical issues related to devices, operating systems, network connectivity, email, and collaboration tools, escalating complex issues when required.
Administer user accounts, access permissions, Microsoft 365 licensing, and identity management processes across Active Directory and Microsoft Entra ID environments.
Support employee onboarding, offboarding, and organizational changes by provisioning accounts, access, and technology resources.
Configure, deploy, maintain, and support laptops, desktops, mobile devices, and other endpoint technologies while ensuring compliance with security and patching standards.
Manage endpoint administration and asset lifecycle activities, including Microsoft Intune, inventory management, technology refreshes, and equipment provisioning.
Track, prioritize, and resolve incidents and service requests through ServiceNow while meeting service-level commitments.
Create and maintain technical documentation, knowledge base articles, and user guides to support efficient service delivery and knowledge sharing.
Contribute to technology projects, system upgrades, migrations, and new technology deployments.
Identify and implement opportunities to improve service quality, automate processes, and enhance the employee technology experience.

A post-secondary diploma or degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.
2 to 4 years of experience in a Service Desk, Desktop Support, or End User Support environment.
Hands-on experience providing Tier 1 and Tier 2 technical support for hardware, software, mobile devices, printers, collaboration technologies, and workplace technology.
Strong experience supporting Microsoft technologies, including Windows, Microsoft 365, Outlook, Teams, Exchange Online, Active Directory, Microsoft Entra ID, and Intune.
Experience managing user accounts, access permissions, onboarding, offboarding, and other identity and access management activities.
Experience configuring, deploying, and supporting end-user devices, including laptops, mobile devices, peripherals, and endpoint technologies.
Strong customer service orientation with the ability to deliver professional, responsive, and user-focused support.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
Demonstrated problem-solving, organizational, and time-management skills, with the ability to manage competing priorities in a fast-paced environment.
Strong attention to detail and the ability to work collaboratively with colleagues, vendors, and business stakeholders.
Exposure to ITIL, Microsoft Azure, Intune administration, PowerShell scripting, cybersecurity, identity and access management, workplace technology deployments, audio-visual and meeting room support, executive support, and the development of technical documentation and training resources would be considered an asset.

We support your well-being through industry-leading benefits, mental health resources, savings programs, and a sustainable approach to how work gets done.
We are committed to inclusion as a core part of how we operate, not as an afterthought.
We have a hybrid working environment, with three days a week on-site, complemented by 2 days of work-from-home time. We are intentional about that: the work we do benefit from being together. We want those days you work from home to be comfortable and offer a one-time bonus towards a home office when you start.
We invest in your growth through learning and professional development opportunities, stretch projects, secondments, and genuine paths for career progression.
We move quickly. The pace reflects the profession we serve; it can be demanding, but the work matters, and the team around you is invested in the same outcomes you have.

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More about this job

Responsibilities

The Technology Service Desk Administrator provides Tier 1 and Tier 2 technical support for hardware, software, and Microsoft 365 environments. They are responsible for managing user accounts, endpoint administration, and resolving incidents through ServiceNow to ensure efficient IT service delivery.

Requirements

Candidates must have a post-secondary diploma or degree in a related field and 2 to 4 years of experience in a service desk or end-user support role. Strong proficiency in Microsoft technologies, including Windows, Active Directory, and Intune, is required along with excellent customer service and communication skills.

Skills

Technical support
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
Hardware troubleshooting
Software troubleshooting
Identity management
ServiceNow
Endpoint administration
Customer service
Communication skills
Problem-solving
Technical documentation
Asset management
Network connectivity

Benefits

Industry-leading benefits
Mental health resources
Savings programs
Home office bonus
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technology Service Desk
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
ServiceNow
ITIL
PowerShell
Cybersecurity
Identity and Access Management
Hardware support
Software support
Endpoint administration
Asset lifecycle
Technical documentation
Windows
Outlook
Teams
Exchange Online
Mobile device management
Troubleshooting
Onboarding
Offboarding
System upgrades
Process automation
Workplace technology
Audio-visual support
Executive support
IT support
End-user support

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