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CPKC

Collections Analyst

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 2 years’ experience in a collections or related role;
Posting language: English
Posted: Aug 31, 2026

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Original job description

Posting Start Date: 9/29/26

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career, you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

As the Analyst, Receivables Management (Collections Analyst), you will ensure the timely collection of all amounts due under customer contracts and tariffs while maintaining a strong client relationship. This involves utilizing the Collection Escalation Process to include letters and phone calls, while at the same time addressing customer disputes, concerns or inquiries.

POSITION ACCOUNTABILITIES:

Timely monitoring and collecting of past due receivables; maintaining confidentiality while protecting CPKC’s financial position
Investigates, validates and resolves account discrepancies/disputes, by working with both CPKC’s internal & external customers
Builds and maintain collaborative relationships with customers and internal stakeholders
Strategically manages multiple escalated accounts in addition to a non-escalated portfolio
Drills down to the root cause to resolve complex issues; ensuring a go-forward process is in place
Build business cases to support account resolution
Drives process improvements by proactively identifying issues and implementing solutions
Provides subject matter expertise and support functions to other departments or projects, and performs other duties as may be assigned
Adherence to daily targets and departmental objectives

POSITION REQUIREMENTS:

Bachelor's degree from an accredited university or college in Accounting or Business Administration
2 years’ experience in a collections or related role; Railroad or transportation experience is an asset
High proficiency in Microsoft Office is required
SAP system (ECC & S4) knowledge is an asset
Excellent communication, negotiation, and problem-solving skills
Excellent organizational, multi-tasking and time management skills with a proven ability to deliver results
Ability to effectively work independently and as part of a team
Effective communicator both verbal and written with both internal and external contacts at all levels
Ability to critically think through complex problems and offer solutions
Strong situational awareness

WHAT CPKC HAS TO OFFER:

Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee Share Purchase Plan
Performance Incentive Plan
Annual Fitness Subsidy
Part-time Studies Program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

Criminal history check
Education verification
Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Req ID: 106430
Department: Information Services & Network Service Centre (NSC)
Job Type: Full-Time
Position Type: Non-Union
Location: Winnipeg, Manitoba
Country: Canada
% of Travel: 0-10%
# of Positions: 1
Job Grade: 5
Job Available to: Internal & External

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More about this job

Responsibilities

Monitor and collect overdue receivables, manage escalated and non-escalated accounts, and resolve customer disputes and account discrepancies while protecting the company’s financial position. Build collaborative relationships with customers and internal stakeholders, identify root causes, support account-resolution business cases, and implement process improvements.

Requirements

A bachelor’s degree in Accounting or Business Administration and at least two years of experience in collections or a related role are required; transportation or railroad experience is an asset. Candidates need strong Microsoft Office proficiency, communication, negotiation, problem-solving, organization, time management, and critical-thinking skills; SAP ECC and S/4 knowledge is an asset.

Skills

Collections
Dispute Resolution
Account Reconciliation
Negotiation
Problem-Solving
Microsoft Office
SAP
Root Cause Analysis
Process Improvement
Communication
Organization
Time Management
Multitasking
Critical Thinking

Benefits

Flexible and Competitive Benefits Package
Company Pension and/or Retirement Plans
Employee Share Purchase Plan
Performance Incentive Plan
Annual Fitness Subsidy
Part-Time Studies Program

Visa sponsorship

Not detected in the job text

Keywords

Collections
Receivables Management
Past-Due Receivables
Customer Contracts
Tariffs
Collection Escalation Process
Account Discrepancies
Dispute Resolution
Account Resolution
Customer Relationships
Internal Stakeholders
Escalated Accounts
Root Cause Analysis
Business Cases
Process Improvement
Microsoft Office
SAP ECC
SAP S/4
Accounting
Business Administration
Railroad
Transportation
Confidentiality
Negotiation
Problem-Solving
Critical Thinking
Time Management

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