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Added 16 mins ago
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CPKC

Coordinator Customer Solutions - US

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 11, 2026
Experience: 2 years of experience in customer service.
Posting language: English
Posted: Sep 11, 2026

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Original job description

Posting Start Date: 9/11/26

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career, you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

As the Coordinator Customer Solutions, you will deliver world-class service and results to our customers by providing quality and timely responses to customer calls and emails. You will be responsible for supporting the day-to-day execution of customer service for Carload, Intermodal, and E‑Business customers; this includes quarterbacking the resolution of customer issues, monitoring customer shipments as required and managing customer expectations and relationships.

POSITION ACCOUNTABILITIES:

Respond to customer inquiries related to shipments, service, billing, and processes
Provide accurate and timely updates on shipment status, service disruptions, and exceptions
Ensure all customer interactions are documented and tracked appropriately
Investigate and resolve day-to-day service issues (missed switches, delays, billing questions, etc.)
Coordinate with Operations, Border Services, and other internal teams to resolve problems
Escalate issues as required and follow through to completion
Identify recurring issues and flag trends to leadership
Support onboarding activities for new customers (system setup, process guidance, documentation)
Help customers understand how to interact with CPKC services and tools
Ensure customers are operationally ready to ship
Assist customers with CPKC systems (portals, EDI/API tools, digital platforms)
Provide basic troubleshooting and guidance for system-related issues
Support increased use of digital tools and self-service capabilities
Work closely with Operations, Sales, and Customer Solutions teams to support customer needs
Communicate service impacts and updates clearly across stakeholders
Maintain awareness of operational conditions affecting customers

POSITION REQUIREMENTS:

2 years of experience in customer service. Experience logistics, transportation, or rail operations environment is an asset
Strong attention to detail and ability to manage multiple tasks at once
Ability to pivot focus quickly
Ability to investigate issues, gather information, and drive resolution
Clear and professional communication skills (written and verbal)
Comfort working in systems and managing transaction-based work
Team-oriented with a focus on execution and follow-through
Ability to perform in a 24x7 environment. Shift work is an essential function of this position

WHAT CPKC HAS TO OFFER:

Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee Share Purchase Plan
Performance Incentive Plan
Annual Fitness Subsidy
Part-time Studies Program

PRE-EMPLOYMENT REQUIREMENTS:

Drug Testing

This position is subject to a negative company drug test.

Background Investigation

Criminal history check
Education verification
Professional references
Social Security Number verification

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Req ID: 106026
Department: Information Services & Network Service Centre (NSC)
Job Type: Full-Time
Position Type: Non-Union
Location: Kansas City, Missouri
Country: United States
% of Travel: 0-10%
# of Positions: 1
Job Grade: 5
Job Available to: Internal & External

Apply About employer

More about this job

Responsibilities

The Coordinator Customer Solutions provides timely responses to customer inquiries regarding shipments, billing, and service for Carload, Intermodal, and E-Business customers. They are responsible for resolving service issues, coordinating with internal operations teams, and supporting the onboarding of new customers to digital tools.

Requirements

Candidates must have at least 2 years of customer service experience, preferably within a logistics or rail environment. The role requires the ability to work in a 24x7 shift environment and possess strong professional communication skills.

Skills

Customer Service
Logistics
Transportation Operations
Rail Operations
Issue Resolution
Stakeholder Communication
Troubleshooting
Digital Tool Proficiency
Time Management
Attention To Detail
Documentation
Relationship Management

Benefits

Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee Share Purchase Plan
Performance Incentive Plan
Annual Fitness Subsidy
Part-time Studies Program

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Railroad
Intermodal
Carload
E-Business
EDI
API
Shipment Tracking
Customer Solutions
Supply Chain
Transportation
Digital Platforms
Border Services
Shift Work
Customer Onboarding

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