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Added 6 hours ago
Administrative Coordinator - DePaul Hall
Shannex Incorporated
Bedford, NS
Full-time
In anticipation of opening in October 2026, we are searching for a full-time Administrative Coordinator to join our new DePaul Hall Enhanced Care team based in Bedford, Nova Scotia.
Added 6 hours ago
Future Student Advisor
Lambton College
Sarnia, ON
Full-time
…administration and promotion of Lambton College’s academic and support services. The incumbent serves as a key liaison with prospective students and external audiences, requiring a high…
Added 6 hours ago
Client Coordinator and Quality Control Associate
C & V Income Tax Services
London, ON
Internship
This role blends client-facing responsibilities with essential document management tasks. As the Client Coordinator, you will represent C & V Income Tax Services, serving as the first point…
Added 6 hours ago
Retail Operations & Vendor Portal Coordinator (Korean/English)
Penta Kare Labs Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Company Description Penta Kare Labs Inc. is a growing organization focused on delivering high-quality products and services within the retail and consumer markets. The company emphasizes…
Added 7 hours ago
Retail Store Coordinator
The TJX Companies, Inc.
Fort St. John, BC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 10 hours ago
Facilities & Office Support Leader
GroupStrength Benefits Direct Inc.
Winnipeg, MB
Full-time
…coordinate the delivery of office operations and business support services. You will ensure facilities, lead management, licensing, employee onboarding and offboarding, events, and…
Added 10 hours ago
Facilities & Office Support Leader
GroupStrength Benefits Direct Inc.
Winnipeg, MB
Full-time
…coordinate the delivery of office operations and business support services. You will ensure facilities, lead management, licensing, employee onboarding and offboarding, events, and…
Added 11 hours ago
1709 - Temporary Intermediate Clerk - Service Centre
Jobbe
Fredericton, NB
Full-time
…involved in various continuous improvement initiatives to improve services and streamline…
Added 12 hours ago
Coordonnateur de magasin Carrefour Frontenac
The TJX Companies, Inc.
Thetford Mines, QC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 18 hours ago
Administration and Travel Coordinator
SMS Equipment Inc.
Acheson, AB
Full-time
SMS Equipment is seeking an organized and detail-oriented Administration & Travel Coordinator to provide administrative support services for our Mining Administration team. Reporting to the…
Added 18 hours ago
CYF Instructor - Dance
YMCA of the National Capital Region
Clarence-Rockland, ON · Rockland, ON
Part-time
This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.
Added 18 hours ago
Retail Visual Merchandise Coordinator Full Time Winners
The TJX Companies, Inc.
Owen Sound, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 18 hours ago
Future Student Advisor
Lambton College
Sarnia, ON
Full-time
…administration and promotion of Lambton College’s academic and support services. The incumbent serves as a key liaison with prospective students and external audiences, requiring a high…
Added 18 hours ago
Bilingual Marketing coordinator
Compass Group Canada
Lasalle, ON
Full-time
Complete and manage marketing programs, promotions, and external and internal brand strategies for food services.
Added 19 hours ago
Operations Coordinator & Class 3 Truck Operator
Coastal Mountain Excavations
Whistler, BC
Full-time
…operated, we take pride in providing reliable waste and recycling services built on strong customer relationships, safety, and doing the job…
Added 20 hours ago
HHC Service Coordinator
Rexall Pharmacy Group LTD
London, ON
Up to $18.1 CAD / hour
Part-time
The Home Health Service Coordinator is responsible for coordinating and managing the service technicians. They serve as a crucial liaison between clients, healthcare professionals, and…
Added 21 hours ago
Coordinator Customer Solutions - US
CPKC
Winnipeg, MB
Full-time
As the Coordinator Customer Solutions, you will deliver world-class service and results to our customers by providing quality and timely responses to customer calls and emails. You will be…
Added 22 hours ago
IT Office Coordinator
Jobbe
Antigonish, NS
Full-time
The IT Services Office Coordinator provides administrative, operational, and customer service support to the IT Services department, reporting directly to the Director of IT Services. This…
Added 23 hours ago
Service Coordinator
Premier Equipment
Ayr, ON
Full-time
As a Service Coordinator, you’ll be at the heart of the service operation - making sure every work order, invoice, and technician hour is tracked and processed accurately. You'll play a key…
Added 23 hours ago
New Business Coordinator
CI Financial
Toronto, ON
Full-time
…across the country, and we're looking for a dynamic New Business Coordinator to join…
Added 1 day ago
SQS Coordinator
Worley
Calgary, AB
Full-time
…procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we…
Added 1 day ago
Health & Safety Coordinator
The Corporation of the City of Markham
Markham, ON
$76,489 to $92,677 CAD / year
Full-time
The Health & Safety Coordinator is responsible for supporting the development, implementation, and continuous improvement of the City’s occupational health and safety programs and systems.…
Added 1 day ago
Eligibility & User Support Specialist - Human Services Program Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Job Class: Human Services Program Specialist 2
Added 1 day ago
Retail Customer Service Coordinator Full Time Winners – Skeena Mall
TJX Canada – Winners, Marshalls, HomeSense
Terrace, BC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 18 days ago
Social Media & Student Engagement Coordinator
Dexterra Group
Charlottetown, PE
Full-time
…clients who value exceptional food quality and hospitality…

CPKC

Coordinator Customer Solutions - US

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 11, 2026
Experience: 2 years of experience in customer service.
Posting language: English
Posted: Sep 11, 2026

Apply About employer

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Original job description

Posting Start Date: 9/11/26

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career, you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

As the Coordinator Customer Solutions, you will deliver world-class service and results to our customers by providing quality and timely responses to customer calls and emails. You will be responsible for supporting the day-to-day execution of customer service for Carload, Intermodal, and E‑Business customers; this includes quarterbacking the resolution of customer issues, monitoring customer shipments as required and managing customer expectations and relationships.

POSITION ACCOUNTABILITIES:

Respond to customer inquiries related to shipments, service, billing, and processes
Provide accurate and timely updates on shipment status, service disruptions, and exceptions
Ensure all customer interactions are documented and tracked appropriately
Investigate and resolve day-to-day service issues (missed switches, delays, billing questions, etc.)
Coordinate with Operations, Border Services, and other internal teams to resolve problems
Escalate issues as required and follow through to completion
Identify recurring issues and flag trends to leadership
Support onboarding activities for new customers (system setup, process guidance, documentation)
Help customers understand how to interact with CPKC services and tools
Ensure customers are operationally ready to ship
Assist customers with CPKC systems (portals, EDI/API tools, digital platforms)
Provide basic troubleshooting and guidance for system-related issues
Support increased use of digital tools and self-service capabilities
Work closely with Operations, Sales, and Customer Solutions teams to support customer needs
Communicate service impacts and updates clearly across stakeholders
Maintain awareness of operational conditions affecting customers

POSITION REQUIREMENTS:

2 years of experience in customer service. Experience logistics, transportation, or rail operations environment is an asset
Strong attention to detail and ability to manage multiple tasks at once
Ability to pivot focus quickly
Ability to investigate issues, gather information, and drive resolution
Clear and professional communication skills (written and verbal)
Comfort working in systems and managing transaction-based work
Team-oriented with a focus on execution and follow-through
Ability to perform in a 24x7 environment. Shift work is an essential function of this position

WHAT CPKC HAS TO OFFER:

Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee Share Purchase Plan
Performance Incentive Plan
Annual Fitness Subsidy
Part-time Studies Program

PRE-EMPLOYMENT REQUIREMENTS:

Drug Testing

This position is subject to a negative company drug test.

Background Investigation

Criminal history check
Education verification
Professional references
Social Security Number verification

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Req ID: 106026
Department: Information Services & Network Service Centre (NSC)
Job Type: Full-Time
Position Type: Non-Union
Location: Kansas City, Missouri
Country: United States
% of Travel: 0-10%
# of Positions: 1
Job Grade: 5
Job Available to: Internal & External

Apply About employer

More about this job

Responsibilities

The Coordinator Customer Solutions provides timely responses to customer inquiries regarding shipments, billing, and service for Carload, Intermodal, and E-Business customers. They are responsible for resolving service issues, coordinating with internal operations teams, and supporting the onboarding of new customers to digital tools.

Requirements

Candidates must have at least 2 years of customer service experience, preferably within a logistics or rail environment. The role requires the ability to work in a 24x7 shift environment and possess strong professional communication skills.

Skills

Customer Service
Logistics
Transportation Operations
Rail Operations
Issue Resolution
Stakeholder Communication
Troubleshooting
Digital Tool Proficiency
Time Management
Attention To Detail
Documentation
Relationship Management

Benefits

Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee Share Purchase Plan
Performance Incentive Plan
Annual Fitness Subsidy
Part-time Studies Program

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Railroad
Intermodal
Carload
E-Business
EDI
API
Shipment Tracking
Customer Solutions
Supply Chain
Transportation
Digital Platforms
Border Services
Shift Work
Customer Onboarding

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