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Added 9 days ago
Education and Training Coordinator
Mondelēz International
Toronto, ON · Plant - Bertrand - Toronto, Canada
Full-time
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of…
Added 9 days ago
Safety Coordinator, Audit & Compliance
Civeo
AB · AB, Canada
Full-time
Civeo Canada Employees LP is seeking a Safety Coordinator, Audit & Compliance to support and strengthen contractor compliance, workforce competency, training assurance, and operational…
Added 5 months ago
Patient Care Coordinator/Educator (RN) - Casual
Vancouver Coastal Health
Powell River, British Columbia
$49.2 to $63.47 CAD / hour
Other
One (1) year’s related teaching experience and/or group facilitation or an equivalent combination of education, training and experience.
Added 16 mins ago
Administrative Coordinator - DePaul Hall
Shannex Incorporated
Bedford, NS
Full-time
Access to continuing education and training through Shannex’s Centre of Excellence
Added 31 mins ago
Client Coordinator and Quality Control Associate
C & V Income Tax Services
London, ON
Internship
This role blends client-facing responsibilities with essential document management tasks. As the Client Coordinator, you will represent C & V Income Tax Services, serving as the first point…
Added 4 hours ago
Facilities & Office Support Leader
GroupStrength Benefits Direct Inc.
Winnipeg, MB
Full-time
…on factors such as job-related skills, relevant experience, and education/training. This reflects the base salary only and does not include our comprehensive total rewards…
Added 4 hours ago
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Pay Scale: Commensurate with education and experience
Added 4 hours ago
Clinical Research Coordinator - Regulatory
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the supervision of Dr. Lucy Gilbert, the clinical research coordinator is responsible to conduct clinic interventions following protocols, procedures and internal SOPs.
Added 4 hours ago
Facilities & Office Support Leader
GroupStrength Benefits Direct Inc.
Winnipeg, MB
Full-time
…on factors such as job-related skills, relevant experience, and education/training. This reflects the base salary only and does not include our comprehensive total rewards…
Added 4 hours ago
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the supervision of Dr. Lucy Gilbert, the clinical research coordinator is responsible to conduct clinic interventions following protocols, procedures and internal SOPs.
Added 4 hours ago
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…Under the immediate supervision of the CVIS Research Director and the CVIS Clinical Research Manager, the incumbent will be directly involved in several PI-Initiated and industry clinical…
Added 4 hours ago
Clinical Research Coordinator – Nurse - CIM - Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 4 hours ago
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 4 hours ago
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
Added 5 hours ago
Harm Reduction Program Coordinator
University of Victoria
Victoria, BC
Full-time
This position requires a level of education, training, and experience equivalent to:
Added 5 hours ago
Program Coordinator, Community Relations
University of Victoria
Victoria, BC
Full-time
This position requires a level of education, training, and experience equivalent to a Bachelor’s Degree plus a minimum of 3 years’ experience and training in a relevant field, preferably in…
Added 5 hours ago
Project Coordinator
BGIS
Toronto, ON
Full-time
The Project Coordinator is accountable for the delivery of project sub-components and non-technical projects.
Added 5 hours ago
1709 - Temporary Intermediate Clerk - Service Centre
Jobbe
Fredericton, NB
Full-time
Equivalent combinations of education, training, and experience may be considered where they provide the knowledge, skills, and abilities required to perform the essential duties of the…
Added 8 hours ago
Environmental Senior Field Coordinator
SynergyAspen Environmental Inc.
Grande Prairie, AB
Full-time
Pay Range: $38 to $47/hour. Compensation is based on experience, education, and overall suitability for the role. Our total compensation package includes overtime, extended health benefits…
Added 9 hours ago
School Age Program Coordinator 1 – Part-Time, Permanent Internal/External Job Posting #CH27-26-01
Collingwood Neighbourhood House Society (Official)
Montreal, QC · Urban agglomeration of Montreal, QC
Part-time
…of the Renfrew-Collingwood community by providing leadership and working collaboratively with individuals, families, agencies, and other groups to develop and support inclusive, innovative,…
Added 11 hours ago
Registered Nurse, Cardiac Services - Interventional Cardiology - Cardiac Cath Lab - Royal Columbian Hospital
Fraser Health
New Westminster, BC
Part-time
…including Physicians, Licensed Practical Nurses, Patient Care Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution of…
Added 12 hours ago
CYF Instructor - Dance
YMCA of the National Capital Region
Clarence-Rockland, ON · Rockland, ON
Part-time
Addressing concerns or issues and escalating them to the CYF Coordinator as necessary.
Added 13 hours ago
Administration
Health Match BC
Vancouver, BC
Full-time
Supports the Team Coordinator in recruitment, selection, and retention of staff.
Added 13 hours ago
Internal Medicine
Health Match BC
Vancouver, BC
Full-time
…ongoing contribution to the provision of TB clinical care in CPS and the evaluation and support of TB related programs. The TB Clinical Physician works alongside the Provincial TB Medical…
Added 15 hours ago
HHC Service Coordinator
Rexall Pharmacy Group LTD
London, ON
Up to $18.1 CAD / hour
Part-time
The Home Health Service Coordinator is responsible for coordinating and managing the service technicians. They serve as a crucial liaison between clients, healthcare professionals, and…

CPKC

Coordinator Customer Solutions - US

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 11, 2026
Experience: 2 years of experience in customer service.
Posting language: English
Posted: Sep 11, 2026

Apply About employer

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Original job description

Posting Start Date: 9/11/26

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career, you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

As the Coordinator Customer Solutions, you will deliver world-class service and results to our customers by providing quality and timely responses to customer calls and emails. You will be responsible for supporting the day-to-day execution of customer service for Carload, Intermodal, and E‑Business customers; this includes quarterbacking the resolution of customer issues, monitoring customer shipments as required and managing customer expectations and relationships.

POSITION ACCOUNTABILITIES:

Respond to customer inquiries related to shipments, service, billing, and processes
Provide accurate and timely updates on shipment status, service disruptions, and exceptions
Ensure all customer interactions are documented and tracked appropriately
Investigate and resolve day-to-day service issues (missed switches, delays, billing questions, etc.)
Coordinate with Operations, Border Services, and other internal teams to resolve problems
Escalate issues as required and follow through to completion
Identify recurring issues and flag trends to leadership
Support onboarding activities for new customers (system setup, process guidance, documentation)
Help customers understand how to interact with CPKC services and tools
Ensure customers are operationally ready to ship
Assist customers with CPKC systems (portals, EDI/API tools, digital platforms)
Provide basic troubleshooting and guidance for system-related issues
Support increased use of digital tools and self-service capabilities
Work closely with Operations, Sales, and Customer Solutions teams to support customer needs
Communicate service impacts and updates clearly across stakeholders
Maintain awareness of operational conditions affecting customers

POSITION REQUIREMENTS:

2 years of experience in customer service. Experience logistics, transportation, or rail operations environment is an asset
Strong attention to detail and ability to manage multiple tasks at once
Ability to pivot focus quickly
Ability to investigate issues, gather information, and drive resolution
Clear and professional communication skills (written and verbal)
Comfort working in systems and managing transaction-based work
Team-oriented with a focus on execution and follow-through
Ability to perform in a 24x7 environment. Shift work is an essential function of this position

WHAT CPKC HAS TO OFFER:

Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee Share Purchase Plan
Performance Incentive Plan
Annual Fitness Subsidy
Part-time Studies Program

PRE-EMPLOYMENT REQUIREMENTS:

Drug Testing

This position is subject to a negative company drug test.

Background Investigation

Criminal history check
Education verification
Professional references
Social Security Number verification

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Req ID: 106026
Department: Information Services & Network Service Centre (NSC)
Job Type: Full-Time
Position Type: Non-Union
Location: Kansas City, Missouri
Country: United States
% of Travel: 0-10%
# of Positions: 1
Job Grade: 5
Job Available to: Internal & External

Apply About employer

More about this job

Responsibilities

The Coordinator Customer Solutions provides timely responses to customer inquiries regarding shipments, billing, and service for Carload, Intermodal, and E-Business customers. They are responsible for resolving service issues, coordinating with internal operations teams, and supporting the onboarding of new customers to digital tools.

Requirements

Candidates must have at least 2 years of customer service experience, preferably within a logistics or rail environment. The role requires the ability to work in a 24x7 shift environment and possess strong professional communication skills.

Skills

Customer Service
Logistics
Transportation Operations
Rail Operations
Issue Resolution
Stakeholder Communication
Troubleshooting
Digital Tool Proficiency
Time Management
Attention To Detail
Documentation
Relationship Management

Benefits

Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee Share Purchase Plan
Performance Incentive Plan
Annual Fitness Subsidy
Part-time Studies Program

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Railroad
Intermodal
Carload
E-Business
EDI
API
Shipment Tracking
Customer Solutions
Supply Chain
Transportation
Digital Platforms
Border Services
Shift Work
Customer Onboarding

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