Crew Dispatcher
- Calgary, AB, Canada
Compensation Rate: $34.15 · Full-time
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Job details
- Pay
- Compensation Rate: $34.15
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Posting Start Date: 11/3/26
Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career - you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.
PURPOSE OF THE POSITION:
As a Crew Dispatcher you will communicate with Train & Engine (T&E) employees to appropriate assignments while ensuring the timely and cost-effective deployment of crews to meet operational requirements.
POSITION ACCOUNTABILITIES:
Background Investigation
For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provide, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career - you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.
PURPOSE OF THE POSITION:
As a Crew Dispatcher you will communicate with Train & Engine (T&E) employees to appropriate assignments while ensuring the timely and cost-effective deployment of crews to meet operational requirements.
POSITION ACCOUNTABILITIES:
- Interpret and apply the applicable provisions of the T&E collective agreements
- Enter data into the various computer applications such as, but not limited to, Crew Management Application (CMA), Nexus, Auto Crew Caller and Microsoft Office
- Make business decisions based on priorities established by the Operations Centre (OC)
- Answer any inquiries from employees
- Maintain Crew Management Application records
- Monitor T&E maximum hour clock and mandatory time on duty and rest rules
- Be accountable for the proficient handling of other related tasks as required
- High school diploma or general equivalency
- Previous dispatcher or call center experience would be considered an asset
- Ability to work with minimum supervision and can make decision under stressful situations
- Strong written and verbal communication/comprehension
- Desire to work in a challenging environment
- Ability to work in a team environment
- Bilingual (French and English) considered an asset
- This position is staffed 24 hours per day, 7 days a week, therefore shift work and weekend work are required
- Ability to be flexible with changing work schedules
- Flexible and competitive benefits package
- Competitive company pension and/or retirement plans
- Employee share purchase plan
- Annual fitness subsidy
- Part-time studies program
Background Investigation
- Criminal history check
- Education verification
For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provide, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
- Req ID: 106654
- Department: Network Operations
- Job Type: Full-Time
- Position Type: Union
- Location: Calgary, Alberta
- Country: Canada
- % of Travel: 0-10%
- # of Positions: 10
- Compensation Rate: $34.15
- Job Available to: Internal & External
More about this job
Responsibilities
Assign Train and Engine employees to appropriate work and deploy crews efficiently to meet operational requirements. Maintain crew records, monitor hours-of-service and rest requirements, respond to employee inquiries, and make operational decisions based on Operations Centre priorities.
Requirements
A high school diploma or general equivalency is required. The role calls for strong written and verbal communication, teamwork, independent decision-making under stress, and flexibility for shift and weekend work; prior dispatch or call center experience and French-English bilingualism are assets.
Skills
- Crew Dispatching
- Crew Scheduling
- Collective Agreement Interpretation
- Crew Management Application
- Nexus
- Auto Crew Caller
- Microsoft Office
- Decision-Making
- Written Communication
- Verbal Communication
- Teamwork
- Time Management
- Adaptability
- Customer Service
- Working Under Pressure
Benefits
- Flexible And Competitive Benefits Package
- Company Pension And Retirement Plans
- Employee Share Purchase Plan
- Annual Fitness Subsidy
- Part-Time Studies Program
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
Keywords
- Train And Engine Employees
- Crew Dispatching
- Crew Assignments
- Crew Deployment
- Collective Agreements
- Crew Management Application
- Nexus
- Auto Crew Caller
- Microsoft Office
- Operations Centre
- Crew Records
- Maximum Hours Of Service
- Mandatory Rest Rules
- Operational Requirements
- Railroad Operations
- Decision-Making
- Employee Inquiries
- Shift Work
- Weekend Work
- Call Center Experience
- Dispatch Experience
- Bilingual English And French