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Added 12 mins ago
M
Safety Risk Specialist
Metrolinx
Canada
- Full-time
Collaborate with business units and external stakeholders in the application of safety risk management processes, standards, systems, and procedures in the conduct of safety risk…
Added 12 mins ago
Materials Operations Assistant Manager
Aecon
Toronto, ON
The Material Assistant Manager leads the planning, receipt, storage, preservation, control and distribution of construction materials across project material yards, laydown areas and work…
Added 12 mins ago
MANAGER FLEET CONTRACTS
City of Toronto
Toronto, ON
…opportunity to ask questions related to the position, the City's application process, and what it’s like to work for the City of Toronto and within the Fleet Services…
Added 12 mins ago
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Project Engineer/Analyst
Kinectrics
Tiverton, NS
- Full-time
Reports to: Section Manager, Bruce Site Engineering Projects
Added 12 mins ago
TI
Oracle EPM Developer
Tekgence Inc
Mississauga, ON
- Contract
…loads| backups| migrations| and process automation. Troubleshoot application issues and optimize EPM performance. Collaborate with finance| business| and IT stakeholders to deliver scalable…
Added 12 mins ago
O
Senior Product Manager, Okta Customer Identity
Okta
Toronto, ON
- $146,000 to $200,000 CAD / year
- Full-time
We're hiring a Senior Product Manager to grow OCI's footprint inside our existing enterprise base and to incubate the next generation of platform capabilities. This is a builder's role.…
Added 12 mins ago
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Warehouse Operations Manager
CCLS (Canada Cartage Logistics Solutions)
Winnipeg, MB
- Full-time
Under the direction of the General Manager, the Warehouse Operations Manager is responsible for managing the day-to-day operations of a multi-client third-party logistics warehouse. This…
Added 12 mins ago
O
Materials Operations Assistant Manager
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Toronto, ON
- Full-time
The Material Assistant Manager leads the planning, receipt, storage, preservation, control and distribution of construction materials across project material yards, laydown areas and work…
Added 27 mins ago
Communications and Marketing Manager
PCL Construction
Montreal, QC
As a Communications and Marketing Manager for Construction PCL Inc. in Montréal, Quebec, you'll have the opportunity to join a fast‑growing team in the Québec market and help create…
Added 27 mins ago
BR
Manager, Risk Control
Brookfield Renewable U.S.
Gatineau, QC
- Full-time
Reporting to the Senior Director, Risk Control, the Manager, Risk Control is responsible for overseeing the analysis, monitoring and management of financial risks associated with energy…
Added 27 mins ago
Project Coordinator
ATS Automation
Cambridge, ON
Manage procurement, delivery, and storage of spare parts and materials to maintain inventory.
Added 27 mins ago
HO
Health & Safety and Claims Management Specialist
House of Friendship
Kitchener, ON
- Contract
In conjunction with the HR Manager (or Partner), support/consult workplace violence, harassment or complaints review/investigation and resolution processes related to area of expertise
Added 27 mins ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
The Associate Customer Success Manager (CSM) is the practitioner level in the CSM job family. You will own consumption and adoption outcomes across a portfolio of mid-complexity customers,…
Added 41 mins ago
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Product Owner I - AskHR
TD
London, ON · Toronto, ON
- Full-time
We’re looking for a Product Owner I to lead the product direction for AskHR, our ServiceNow-based HR help desk application. In this role, you’ll help shape how colleagues access HR support…
Added 41 mins ago
M
Manager, Strategic Partnership Development
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Toronto, ON
- Full-time
Our Non-Fare Sales Office is seeking a Manager, Strategic Partnership Development for a 14-month contract to lead the growth of corporate and strategic partnerships. This role is…
Added 42 mins ago
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Senior Manager, Forward deployed Decision Scientist
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
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Added 56 mins ago
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Director, Strategic Alignment & Portfolio Management
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Toronto, ON · FCP
- Full-time
Prior software development experience with a strong understanding of technology delivery and application lifecycles.
Added 56 mins ago
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Manager, Business Banking Analytics
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- Full-time
This role reports directly to the Senior Manager of Business Banking Customer & Process Analytics and will support a range of Business Banking initiatives focused on driving customer…
Added 56 mins ago
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Clinical Services Supervisor – Integrated Services
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Kitchener, ON
- Full-time
…administrative support and delegated clinical support to the Manager of Outreach and the Manager of Health Promotion & Community Programs. The position supports the effective day-to-day…
Added 56 mins ago
TT
Labourer
The Taggart Group of Companies
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- Full-time
The Labourer is responsible for the overall delivery of the home preparation and cleaning, as well as site cleaning and safety. The performance of the duties must ensure a quality approach…
Added 56 mins ago
ON
Operating Practices Officer
Ontario Northland
Cochrane, ON
- $100,412 to $118,114 CAD / year
- Full-time
The Operating Practices Officer is responsible for the design, delivery, administration, and continuous improvement of Canadian Rail Operating Rules (CROR), Transportation of Dangerous…
Added 56 mins ago
M
Technical Program Management Analyst, Launch Program 2027 – Vancouver - Canada
Mastercard
Vancouver, BC
- Full-time
-Work independently or support another TPM (Technical Program Manager) in the planning, execution, and delivery of technology, product, and customer success initiatives from inception…
Added 56 mins ago
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Product Owner Manager
HP
Vancouver, BC
- Full-time
The Product Owner Manager will lead the transformation of the existing Product Owner organization into a high-performing, product-centric capability. This leader will establish clear role…
Added 1 hour ago
CS
Program Manager
Canadian Society of Physician Leaders
Ottawa, ON
- Full-time
The Program Manager coordinates and supports the operations of several of CSPL's signature programs. Reporting to the Executive Director, this role manages the Canadian Certified Physician…
Added 1 hour ago
NB
Chief Technical Support Analyst End-User IT
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Toronto, ON
- Full-time
…while serving as the accountable local lead for daily service delivery, operational performance, and execution of approved initiatives and projects. This role remains deeply involved in…

Craftsman Collision

Automotive Estimator

Vernon, BC, V1T 2S7, Canada

We offer competitive wages ranging from $50,000 to $63,000 annually. · Full-time

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Job details

Pay: We offer competitive wages ranging from $50,000 to $63,000 annually.
Job type: Full-time
Experience: Minimum of 1 year of relevant experience in a fast-paced, team-oriented environment;
Posting language: English
Posted: Nov 2, 2026

Original job description

We are currently seeking an Estimator for our Vernon location, in BC. We offer competitive wages ranging from $50,000 to $63,000 annually. Estimators work together with the front office team as the front line responsible for ensuring exceptional customer service and sales. They educate customers and provide clear and accurate process steps to help them navigate the claims process.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our commitment to excellence.

KEY RESPONSIBILITIES

Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience.
Resolves customer service concerns and escalates to the Shop Manager where appropriate;
Determines customer needs including estimate, repair booking and transportation requirements;
Proactively takes steps to reduce customer effort;
Interacts with customers in a professional and approachable manner;
Educates customers about claims and repair process;
Book estimate appointments over the phone when necessary;
Provides prompt service to all walk-in customers;
Inspect and reviews vehicles for damage for the purposes of providing an estimate;
Utilizes Mitchell, Audatex and ALLDATA software to prepare estimates;
Determines when a vehicle qualifies for the Craftsman Accelerated Production Program;
Ensures vehicle pre-wash and mapping is complete as per The Craftsman Way;
Prepares final bill for customer the day prior to vehicle pick-up as needed;
Identifies and capitalizes on opportunities for sales;
Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards;
Supports compliance with internal policies, procedures and guidelines to promote their consistent application within the Company;
Contributes to the goal of closing all files within 24 hours of vehicle delivery;
Supports company standards in SPARKLE, safety and security;
Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external; and
Other duties as assigned.

Requirements

To be successful in this role the ideal candidate will have:

Minimum of 1 year of relevant experience in a fast-paced, team-oriented environment;
Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered;
Experience in Mitchell Estimating, Audatex, ALLDATA an asset;
Understanding of insurance policy and procedure;
Basic knowledge of The Craftsman Way or lean management processes an asset;
Strong verbal, written and listening skills;
A well-defined sense of diplomacy, including negotiation and conflict resolution skills;
Demonstrated time management, problem solving, critical thinking and sound judgement skills;
Strong interpersonal skills with customer service-oriented attitude;
Proactive, detailed and organized;
Proficient in Outlook with the ability and willingness to learn new applications;
Demonstrated desire and aptitude for learning and development;
Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years;
Must be legally entitled to work in Canada with no restrictions.

Benefits

Valuable perks like:

Extended health
Professional development,
Certified training

Your resume should clearly outline how your qualifications & experience fit this position.

Thank you for your interest in Craftsman Collision.

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More about this job

Responsibilities

Inspect vehicles for damage and prepare repair estimates using Mitchell, Audatex, and ALLDATA, while helping customers understand claims and repair processes. Provide front-office customer service, support sales and shop compliance, and help ensure repair files are closed promptly.

Requirements

Candidates need at least one year of relevant experience in a fast-paced, team-oriented environment; a related post-secondary degree or diploma is preferred, though equivalent education and experience may be considered. The role also requires strong communication and customer service skills, proficiency with Outlook and willingness to learn other applications, and a valid Class 5 driver’s license with a clean three-year abstract; candidates must be legally entitled to work in Canada without restrictions.

Skills

Customer Service
Automotive Damage Inspection
Estimating
Insurance Claims Process
Sales
Conflict Resolution
Negotiation
Time Management
Problem Solving
Critical Thinking
Written Communication
Verbal Communication
Listening
Organization
Microsoft Outlook
Attention to Detail

Benefits

Extended Health
Professional Development
Certified Training

Visa sponsorship

Not detected in the job text

Keywords

Automotive Estimating
Auto Body Repair
Mitchell Estimating
Audatex
ALLDATA
Insurance Claims
Vehicle Damage Inspection
Repair Booking
Customer Service
Sales
The Craftsman Way
Lean Management
Accelerated Production Program
Vehicle Pre-Wash
Vehicle Mapping
Health And Safety Compliance
Quality Standards
Employment Standards
File Closure
Microsoft Outlook
Class 5 Driver’s License
Conflict Resolution
Negotiation
Time Management
Problem Solving
Critical Thinking

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