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Added 20 hours ago
IF
Conseiller(ère) au service à la clientèle |Québec
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Dans ce rôle, vous serez au cœur des opérations de notre centre de service, en assurant la communication avec les clients, le suivi des demandes et la coordination des services d'entretien…
Added 2 days ago
HC
International Customer Service Advisor - RPT
Humber College
Toronto, ON
- Internship
Reporting to the Manager, International Customer Service, the International Customer Service Advisor, as part of the Customer Service team, is responsible for the coordination of all…
Added 2 days ago
I
Sr.Consultant(e) en sémantique des données de santé/Senior Advisor Health Data Semantics
IQVIA
Montreal, QC
- Full-time
Au sein d’IQVIA, le Centre de sémantique des données de santé offre des services-conseils et des solutions technologiques qui aident les clients à exploiter pleinement la valeur de leurs…
Added 4 days ago
FH
Pharmacy Technician - Squamish General Hospital
Fraser Health
North Vancouver, BC
- Part-time
This position is for our Downtown Eastside group of pharmacies – Crosstown Clinic, Downtown Community Health Centre and Hope to Health Centre.”
Added 4 days ago
FG
Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Scarborough Town Centre
Fox Group Canada Inc.
Toronto, ON · Scarborough, Ontario
- Part-time
As a Seasonal Beauty Advisor / Seasonal Sales Associate, you will join our team during one of the busiest and most exciting times of the year. Reporting to the Store Manager, you will…
Added 4 days ago
DF
Member Service Representative (Part-Time - 25-30hrs)
DUCA Financial Services Credit Union Ltd.
Guelph, ON
- Part-time
Multiple ways to bank - online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch - DUCA is accessible 24/7
Added 5 days ago
CC
Financial Aid Advisor
Conestoga College
Kitchener, ON
- Full-time
The Financial Aid Advisor supports students by providing expert guidance on the Ontario Student Assistance Program (OSAP) and other funding sources. This role involves processing financial…
Added 5 days ago
IB
Customer Service Representatives - Personal Lines - RIBO Licensed
InsureLine Brokers (Enterprise) Inc
Pickering, ON
- Full-time
You’ll manage an assigned book of personal lines clients (home, auto, and related products), acting as their trusted advisor from renewal reviews to claims support. You’ll work closely with…
Added 5 days ago
UO
Enrolment Services Advisor
University of Calgary
Calgary, AB
- Full-time
The Enrolment Services Team in the Office of the Registrar is currently seeking a Full-time Regular Enrolment Services Advisor.
Added 5 days ago
DF
Member Service Representative (Full-Time)
DUCA Financial Services Credit Union Ltd.
Guelph, ON
- Full-time
Multiple ways to bank - online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch - DUCA is accessible 24/7
Added 5 days ago
A
Customer Service Representative
Altis
Toronto, ON · North York, ON
- Full-time
We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships,…
Added 5 days ago
AU
Undergraduate Academic Program Advisor, Faculty of Science and Technology
Athabasca University
Athabasca, AB
- $48,621.92 to $79,714.45 USD / year
- Full-time
Athabasca University's Faculty of Science and Technology is recruiting for an Undergraduate Academic Program Advisor.
Added 6 days ago
Payroll & Benefits Coordinator
Calgary Drop-In Centre (the DI)
Calgary, AB
Join Our Mission at the Calgary Drop-In Centre
Added 6 days ago
HR
Fire Inspector
Halifax Regional Municipality
Lower Sackville, NS
- Full-time
Knowledge of business related software and technology, i.e. spreadsheets, databases, word processing, email, etc. (FDM, Microsoft Suite and Hansen Information System would be considered an…
Added 8 days ago
Control Centre Project Operations Coordinator
Pembina Pipeline Corporation
Sherwood Park, AB
…produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the…
Added 8 days ago
PP
Control Centre Project Operations Coordinator
Pembina Pipeline Corporation
Sherwood Park, AB
- Full-time
…produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the…
Added 9 days ago
A
Advisor, Customer Care
ATCO
Calgary, AB
- Full-time
Customer Service Representative. Or as we like to say, Customer Care Advisor!
Added 9 days ago
CC
Collision Experience Advisor
Craftsman Collision
Duncan, BC
- Full-time
The Collision Experience Advisor is an entry-level role focused on delivering exceptional customer service throughout the collision repair process. This position requires strong…
Added 9 days ago
CB
Supervisor, Benefits and Offboarding Services (Hybrid)
Calgary Board of Education
Calgary, AB
- Full-time
Acting as a trusted advisor to HR leaders, employees, managers, pension providers, benefit carriers, and external stakeholders on matters related to benefits, resignations, retirements, and…
Added 9 days ago
RB
Lead Agentic AI Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
The Agent Lead sits at the forefront of transforming Financial Advisor productivity through agentic AI workflows - bridging business problems with intelligent automation. This is a…
Added 10 days ago
R
Client Advisor
RBC
Meadow Lake, SK
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 10 days ago
RB
Client Advisor
Royal Bank of Canada
Meadow Lake No. 588, SK · MEADOW LAKE, Saskatchewan
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 10 days ago
CR
Apply today for various entry-level jobs at CRA in Sudbury, Ontario! Opportunities for SP-01 to SP-04 positions
Canada Revenue Agency - Agence du revenu du Canada
Sudbury, ON
- Temporary
The Sudbury Tax Centre will be offering temporary appointments for a duration of up to 6 months. Shifts for these opportunities may vary between the hours of 7:00 a.m. to 11:30 p.m. in the…
Added 10 days ago
PB
Human Resources Generalist
Pacific Blue Cross
Burnaby, BC
- Full-time
…Human Resources team. In this dynamic role, you'll be a trusted advisor to leaders and employees, supporting the full employee lifecycle while helping to shape a positive, inclusive, and…
Added 11 days ago
BE
Accounts Payable Support
Battlefield Equipment Rentals
ON · Stoney Creek, ON
- Full-time
Relationship-driven role: Be a trusted advisor to customers across your territory.

Craftsman Collision

Collision Experience Advisor

Duncan, BC, V9L 6W4, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 23, 2026

Original job description

The Collision Experience Advisor is an entry-level role focused on delivering exceptional customer service throughout the collision repair process. This position requires strong communication skills and a willingness to learn. No prior collision shop experience is required - training will be provided to build familiarity with repair workflows, insurance processes, and front office systems.

Why work at Craftsman Collision?

Comprehensive benefits package
Opportunities for professional growth and I-CAR training
Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way

Reporting to: Shop Manager

KEY RESPONSIBILITIES

Provides high levels of customer service, both internally and externally, with a focus on creating a positive first impression;
Welcomes customers and explains the collision repair process, setting clear expectations;
Determines customer needs including estimate booking, repair scheduling, and transportation requirements;
Books estimate appointments over the phone when necessary and provides prompt service to walk-in customers;
Provides repair status updates to customers via phone, email, or text;
Assists customers with insurance claims information and required documentation;
Coordinates customer transportation needs including rides, replacement vehicles, and rentals;
Assists with vehicle drop-off and delivery, including overview of completed repairs;
Ensures vehicle pre-wash, mapping, and required photos are completed as per The Craftsman Way;
Participates in daily production meetings to understand workflow and relay relevant customer information;
Maintains accurate records in shop management systems and dashboards;
Supports compliance with internal policies, procedures, and guidelines to promote consistent application within the Company;
Supports company standards in SPARKLE, safety, and security;
Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values; and
Other duties as assigned.

QUALIFICATIONS

No prior collision repair experience required;
Customer service experience preferred (retail, hospitality, call centre, or similar);
Strong verbal and written communication skills;
Organized, dependable, and eager to learn;
High school diploma required; post-secondary education an asset;
Must be legally entitled to work in Canada with no restrictions.

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More about this job

Responsibilities

The Collision Experience Advisor manages customer interactions, including scheduling, status updates, and coordinating transportation needs. They also maintain accurate shop records and ensure compliance with company policies and safety standards.

Requirements

This entry-level role requires strong communication skills and a high school diploma, with post-secondary education considered an asset. Candidates must be legally entitled to work in Canada and possess a willingness to learn collision repair workflows.

Skills

Customer service
Communication
Repair scheduling
Insurance claims processing
Documentation
Workflow management
Data entry
Organization
Problem solving
Interpersonal skills

Benefits

Professional growth opportunities
I-CAR training

Visa sponsorship

Not detected in the job text

Keywords

Collision repair
Customer service
Insurance claims
Repair scheduling
Front office
Workflow management
I-CAR training
Vehicle delivery
Documentation
Shop management systems
Communication
Administrative support
Retail
Hospitality
Call centre

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