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Crash Hotel Squamish

Hotel Manager

Squamish, BC, Canada

$28 to $32 CAD / hour · Full-time

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Job details

Pay: $28 to $32 CAD / hour
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

The Role

You are the hands-on leader and heartbeat of the operation. You will oversee the team, guest experience, housekeeping, maintenance, systems and daily financial performance.

This is not a remote or desk-based management role. You will be regularly present at the hotel, connected to employees and willing to step into any area when needed. That may include checking in guests, inspecting or cleaning rooms, supporting housekeeping, restocking supplies or helping resolve maintenance issues.

A major focus of this role is employee relations. You will build trust, keep employees engaged and motivated, recognize good work, address concerns early and hold the team accountable to clear standards.

Crash Hotel operates 24/7. The manager is responsible for creating reliable systems and team coverage for after-hours needs. However, as the senior operational leader, you are also the last line of defence when a serious guest, staffing, safety, security or property issue cannot be resolved by the team. This requires reasonable after-hours availability and a willingness to step in personally when necessary. There will be two days a week that you are required to be on-call for emergencies.

Key ResponsibilitiesPeople And Culture

Lead, motivate and support a small hotel team
Build positive, professional relationships with employees
Hold regular check-ins and maintain clear team communication
Set expectations and provide training, coaching and feedback
Recognize strong work and create an engaged, respectful workplace
Address performance issues, workplace concerns and conflict promptly and fairly
Manage scheduling, attendance, shift coverage, hiring and onboarding
Ensure employees have the information, supplies and support needed to succeed
Maintain WorkSafeBC, employment and safety standards

Hotel Operations

Lead and actively participate in daily hotel operations
Coordinate front desk, housekeeping, room readiness, maintenance and vendors
Inspect rooms and common areas for cleanliness, safety and brand standards
Work alongside housekeeping and assist with room turnovers when needed
Cover front-desk and other operational gaps when necessary
Oversee hotel technology, security, plumbing, HVAC and repairs
Manage supplies, inventory and service providers
Use Cloudbeds, Akia/Whistle, Expedia, Booking.com and keyless-entry systems
Maintain clear procedures for late-night guest needs and emergencies
- Act as the final escalation point when urgent issues cannot be resolved by the scheduled employee
- Keep ownership informed of significant incidents, risks and operational needs

Guest Experience And Reviews

Oversee the full guest journey, from booking through departure
Respond quickly and professionally to guest concerns
Coach employees to resolve guest issues effectively
Monitor and respond to online reviews
Investigate negative feedback and correct recurring service or operational problems
Share positive reviews with the team and recognize strong performance
Improve guest satisfaction and overall review scores
Support group, corporate and extended-stay bookings

Business Performance

Help drive occupancy, revenue and profitability
Monitor expenses, forecasting and market competitiveness
Track operational and financial performance
Work with ownership and marketing partners on slow-season strategies
Recommend improvements to hotel systems, staffing and guest service

The Right Fit

You Are

A positive, hands-on leader who builds trust and leads by example
Skilled at motivating people while maintaining accountability
Comfortable having direct, respectful conversations
Resourceful, organized and calm under pressure
Equally comfortable with people, technology and practical hotel tasks
Willing to take ownership and follow problems through to resolution
Not above any task, whether checking in a guest, cleaning a room or unpacking supplies
Able to work independently while communicating clearly with ownership

Background And Experience

Previous supervisory or management experience
Hotel, housekeeping, front-desk or property-management experience strongly preferred
Strong employee-relations, customer-service and problem-solving skills
Comfortable using technology in a fast-moving environment
Available for flexible hours, including occasional evenings, weekends and holidays
Able to work in person at Crash Hotel in downtown Squamish
Living in Squamish is strongly preferred, as housing and relocation can be difficult

Position Details
Temporary, full-time interim management position
Reasonable after-hours availability is required
Staff accommodation is not available
The role may be extended depending on hotel needs and performance

Success will be measured through team engagement and reliability, room cleanliness, guest satisfaction and reviews, operational follow-through, property standards and communication with ownership.

If you are a practical, people-focused leader who enjoys being present, solving problems and helping a small team succeed, we would love to hear from you.

Apply About employer

More about this job

Responsibilities

Lead the hotel’s daily operations and small team, including staffing, housekeeping, maintenance, guest service, safety, and after-hours escalation. Monitor guest feedback and business performance, address operational issues, and communicate significant incidents and needs to ownership.

Requirements

Previous supervisory or management experience is required, with hotel, housekeeping, front-desk, or property-management experience strongly preferred. The role calls for strong employee-relations, customer-service, and problem-solving skills, comfort with technology and practical hotel tasks, flexible availability, and the ability to work in person in Squamish.

Skills

Team Leadership
Employee Relations
Staff Scheduling
Hiring And Onboarding
Training And Coaching
Conflict Resolution
Hotel Operations
Housekeeping
Guest Service
Problem-Solving
Revenue And Occupancy Management
Financial Performance Monitoring
Inventory Management
Vendor Coordination
Online Review Management
Emergency Response

Visa sponsorship

Not detected in the job text

Keywords

Cloudbeds
Akia
Whistle
Expedia
Booking.com
Keyless-Entry Systems
Hotel Operations
Employee Relations
Housekeeping
Front Desk
Guest Experience
Room Readiness
Maintenance
WorkSafeBC
Employment Standards
Safety Standards
Scheduling
Hiring
Onboarding
Online Reviews
Occupancy
Revenue
Profitability
Forecasting
Inventory
Vendor Management
Emergency Procedures

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