Hotel Manager

The Role

You are the hands-on leader and heartbeat of the operation. You will oversee the team, guest experience, housekeeping, maintenance, systems and daily financial performance.

This is not a remote or desk-based management role. You will be regularly present at the hotel, connected to employees and willing to step into any area when needed. That may include checking in guests, inspecting or cleaning rooms, supporting housekeeping, restocking supplies or helping resolve maintenance issues.

A major focus of this role is employee relations. You will build trust, keep employees engaged and motivated, recognize good work, address concerns early and hold the team accountable to clear standards.

Crash Hotel operates 24/7. The manager is responsible for creating reliable systems and team coverage for after-hours needs. However, as the senior operational leader, you are also the last line of defence when a serious guest, staffing, safety, security or property issue cannot be resolved by the team. This requires reasonable after-hours availability and a willingness to step in personally when necessary. There will be two days a week that you are required to be on-call for emergencies.

Key ResponsibilitiesPeople And Culture

• Lead, motivate and support a small hotel team
• Build positive, professional relationships with employees
• Hold regular check-ins and maintain clear team communication
• Set expectations and provide training, coaching and feedback
• Recognize strong work and create an engaged, respectful workplace
• Address performance issues, workplace concerns and conflict promptly and fairly
• Manage scheduling, attendance, shift coverage, hiring and onboarding
• Ensure employees have the information, supplies and support needed to succeed
• Maintain WorkSafeBC, employment and safety standards
  
  

Hotel Operations

• Lead and actively participate in daily hotel operations
• Coordinate front desk, housekeeping, room readiness, maintenance and vendors
• Inspect rooms and common areas for cleanliness, safety and brand standards
• Work alongside housekeeping and assist with room turnovers when needed
• Cover front-desk and other operational gaps when necessary
• Oversee hotel technology, security, plumbing, HVAC and repairs
• Manage supplies, inventory and service providers
• Use Cloudbeds, Akia/Whistle, Expedia, Booking.com and keyless-entry systems
• Maintain clear procedures for late-night guest needs and emergencies
• • Act as the final escalation point when urgent issues cannot be resolved by the scheduled employee
  • Keep ownership informed of significant incidents, risks and operational needs
    

Guest Experience And Reviews

• Oversee the full guest journey, from booking through departure
• Respond quickly and professionally to guest concerns
• Coach employees to resolve guest issues effectively
• Monitor and respond to online reviews
• Investigate negative feedback and correct recurring service or operational problems
• Share positive reviews with the team and recognize strong performance
• Improve guest satisfaction and overall review scores
• Support group, corporate and extended-stay bookings
  
  

Business Performance

• Help drive occupancy, revenue and profitability
• Monitor expenses, forecasting and market competitiveness
• Track operational and financial performance
• Work with ownership and marketing partners on slow-season strategies
• Recommend improvements to hotel systems, staffing and guest service
  
  

The Right Fit

You Are

• A positive, hands-on leader who builds trust and leads by example
• Skilled at motivating people while maintaining accountability
• Comfortable having direct, respectful conversations
• Resourceful, organized and calm under pressure
• Equally comfortable with people, technology and practical hotel tasks
• Willing to take ownership and follow problems through to resolution
• Not above any task, whether checking in a guest, cleaning a room or unpacking supplies
• Able to work independently while communicating clearly with ownership
  
  

Background And Experience

• Previous supervisory or management experience
• Hotel, housekeeping, front-desk or property-management experience strongly preferred
• Strong employee-relations, customer-service and problem-solving skills
• Comfortable using technology in a fast-moving environment
• Available for flexible hours, including occasional evenings, weekends and holidays
• Able to work in person at Crash Hotel in downtown Squamish
• Living in Squamish is strongly preferred, as housing and relocation can be difficult

• Position Details
• Temporary, full-time interim management position
• Reasonable after-hours availability is required
• Staff accommodation is not available
• The role may be extended depending on hotel needs and performance
  
  

Success will be measured through team engagement and reliability, room cleanliness, guest satisfaction and reviews, operational follow-through, property standards and communication with ownership.

If you are a practical, people-focused leader who enjoys being present, solving problems and helping a small team succeed, we would love to hear from you.