Assistant Store Leader, Customer Experience & Outreach

Vancouver, BC, Canada

$24 to $30 USD / hour · Full-time

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Job details

Pay: $24 to $30 USD / hour
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 2+ years customer service or retail leadership experience
Posting language: English
Posted: Sep 28, 2026

Original job description

Strategic and service-driven, the Assistant Store Leader – Customer Experience & Outreach drives sales and engagement through hands-on leadership and a passion for delivering results. In this role, you lead sales and service programs, train and coach associates, and implement engagement initiatives that boost customer acquisition, retention, and loyalty. You oversee the performance of key programs such as Design Services, Trade, Registry, and in-store events - driving traffic, conversion, and long-term relationships. By analyzing KPIs, managing customer feedback, and maintaining brand standards, you ensure operational excellence and a consistent, elevated store experience. You also manage scheduling, expenses, and safety awareness while driving kitchen and Registry business through proactive outreach and events that bring the brand to life.

A day in the life as an Assistant Store Leader...

In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What You'll Bring To The Table..

Your sense of personal style with a discerning eye and passion for design and home furnishings
Strong communication, interpersonal, and problem solving skills
Strong delegation skills in support of execution and driving results
Proven ability to build a culture focused on success and teamwork

We’d love to hear from you if you have…

2+ years customer service or retail leadership experience
Experience with Microsoft Office, Google applications, computer systems and tablet devices
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

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More about this job

Responsibilities

Lead store sales and customer experience programs, coach and develop associates, and oversee initiatives such as Design Services, Trade, Registry, and in-store events. Analyze performance and customer feedback, coordinate store operations and scheduling, and partner with store leadership to maintain service, safety, and brand standards.

Requirements

Requires at least two years of customer service or retail leadership experience, along with proficiency in Microsoft Office, Google applications, computer systems, and tablet devices. Candidates should bring strong communication, interpersonal, problem-solving, and delegation skills, a passion for design and home furnishings, and flexible weekday, evening, and weekend availability.

Skills

Retail Leadership
Customer Service
Sales
Customer Engagement
Coaching And Training
Performance Management
KPI Analysis
Customer Acquisition And Retention
Delegation
Communication
Problem Solving
Scheduling And Payroll
Event Management
Microsoft Office
Google Applications
Loss Prevention

Visa sponsorship

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Keywords

Retail
Customer Experience
Sales
Customer Service
Customer Engagement
Design Services
Trade
Registry
In-Store Events
Customer Acquisition
Customer Retention
Customer Loyalty
Key Performance Indicators
Customer Feedback
Store Operations
Associate Training
Coaching
Performance Management
Scheduling
Payroll
Loss Prevention
Safety
Microsoft Office
Google Applications
Computer Systems
Tablet Devices
Home Furnishings

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