Design Coordinator
- Vancouver, BC, Canada
$18.25 to $36 CAD / hour · Full-time
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Job details
- Pay
- $18.25 to $36 CAD / hour
- Job type
- Full-time
- Apply by
- Experience
- 1+ years of relevant experience in Retail or Customer Service
- Posting language
- English
- Posted
Original job description
The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.
A day in the life as a Design Coordinator...
A day in the life as a Design Coordinator...
- Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
- Own the organization and replenishment of sales aids.
- Conduct post-purchase customer outreach
- Support Designers and Leaders by managing pipeline activities and in-store events
- Assist customers on the floor and pass them off to Designers as appropriate
- Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog
- Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends
- Act as the point person and maintain partnerships with CDST and B2B departments
- Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
- Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
- Assist Designers with in-home and in-store consultations
- Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
- Support store training and education on design services to drive a clear understanding of design services and offerings
- Support large-scale projects as assigned.
- Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
- Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs
- Ability to stay up to date on market trends
- Ability to be an agent of change and shift quickly as our business evolves
- Proven track record of building long-lasting relationships with customers
- Interpersonal skills; team player
- Strong organizational skills
- 1+ years of relevant experience in Retail or Customer Service
- Experience organizing events
- Proficient in Google platforms, virtual communication, and appointment management systems
More about this job
Responsibilities
Coordinate appointments, store events, sales aids, and design project pipelines while providing customer service and initial design assistance. Support Designers with consultations, customer outreach, sales goals, and in-store training, and help customers find suitable products and services.
Requirements
Requires at least one year of relevant retail or customer service experience and experience organizing events. Candidates should understand basic design functions and have strong communication, organizational, interpersonal, and customer relationship skills, along with proficiency in Google platforms, virtual communication, and appointment management systems.
Skills
- Customer Service
- Appointment Management
- Event Organization
- Sales
- Interior Design
- Spatial Planning
- Fabric Selection
- Lighting
- Product Knowledge
- Customer Outreach
- Communication
- Relationship Building
- Organizational Skills
- Teamwork
- Market Trend Awareness
- Google Platforms
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
- Sales
- Art & Design
- Administrative
Keywords
- Retail
- Customer Service
- Design Services
- Interior Design
- Spatial Planning
- Fabric Selection
- Lighting
- Appointments
- Store Events
- Sales Aids
- Sales
- Customer Outreach
- Customer Consultations
- Pipeline Management
- Merchandising Strategy
- Product Information
- Product Care
- Market Trends
- Customer Loyalty Services
- Google Platforms
- Virtual Communication
- In-Store Training
- B2B
- CDST