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Crate & Barrel

Team Leader, Operations

  • Mississauga, ON, Canada

$18.4 to $23 USD / hour · Full-time

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Job details

Pay
$18.4 to $23 USD / hour
Job type
Full-time
Apply by
Experience
1+ years customer service or retail leadership experience
Posting language
English
Posted

Original job description

Organized, efficient, and adaptable, the Team Leader – Operations ensures seamless merchandise flow and store operations. Supporting the Assistant Store Leaders for Operations and Visual, you lead, plan, and supervise merchandising and stock teams, adjusting priorities and schedules to keep the salesfloor customer-ready. You manage salesfloor, backdoor, and curbside operations, oversee inventory replenishment and back-of-house standards, and maintain control of store expenses, including supplies, packaging, and truck scheduling. You protect margin through safe product handling and effective management of second-quality and clearance items. As a mentor and leader, you communicate the design vision, provide feedback, and foster collaboration across teams to deliver operational and visual excellence.

A day in the life as a Team Leader, Operations...

  • Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
  • Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
  • In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
  • Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
  • Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
  • Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
  • Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

  • Strong communication and interpersonal skills
  • Excellent organizational and time management skills
  • Strong problem solving skills
  • Demonstrated ability to execute and drive results
  • Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
  • Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
  • Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
  • Ability to be in the store as the Leader on Duty multiple times a week
  • Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

We'd love to hear from you if you have…

  • 1+ years customer service or retail leadership experience
  • Experience with Microsoft Office, Google applications, computer systems and tablet devices
  • Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

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More about this job

Responsibilities

Lead and develop merchandising and stock teams while coordinating salesfloor, backdoor, curbside, inventory, and back-of-house operations. Maintain customer-ready store standards, manage operational expenses and product handling, and partner with store leadership to deliver sales, service, and visual goals.

Requirements

Requires at least one year of customer service or retail leadership experience, strong communication, organization, time management, and problem-solving skills, and experience with Microsoft Office, Google applications, computer systems, and tablets. Candidates must be available for a flexible full-time schedule, including evenings, weekends, and holidays, and be able to work on the sales floor and serve as Leader on Duty.

Skills

  • Team Leadership
  • Retail Operations
  • Merchandising
  • Inventory Replenishment
  • Workload Management
  • Associate Coaching
  • Performance Management
  • Training And Development
  • Customer Service
  • Sales Promotion
  • Visual Merchandising
  • Communication
  • Organization
  • Time Management
  • Problem Solving
  • Microsoft Office

Visa sponsorship

Not detected in the job text

Categories

  • Retail
  • Management & Leadership
  • Customer Service & Support
  • Logistics
  • Sales

Keywords

  • Retail Operations
  • Merchandising
  • Visual Merchandising
  • Inventory Replenishment
  • Back-Of-House Standards
  • Salesfloor Operations
  • Backdoor Operations
  • Curbside Operations
  • Stock Management
  • Truck Scheduling
  • Expense Control
  • Margin Protection
  • Product Handling
  • Clearance Items
  • Second-Quality Items
  • Customer Service
  • Sales Promotion
  • Leader On Duty
  • Associate Development
  • Performance Management
  • Product Knowledge
  • Microsoft Office
  • Google Applications
  • Computer Systems
  • Tablet Devices

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