Casualty and Liability Claims Adjuster

We're looking for a Casualty and Liability Claims Adjuster to join our team in Edmonton, Alberta. In this role, you'll help policyholders navigate casualty and liability claims, including bodily injury with fairness, empathy, and professionalism. You'll investigate losses, assess coverage, determine claim value, and negotiate settlements, all while delivering exceptional customer service.

This role offers the opportunity to work independently, build meaningful relationships with clients, and make a direct impact on people's lives. You'll enjoy hybrid work environment, combining office work and flexibility to work from home.

Responsibilities

• Investigate, analyze, and evaluate casualty, liability and bodily injury claims
• Gather information related to losses.
• Review policy coverage and determine claim eligibility and settlement recommendations.
• Negotiate and resolve claims in accordance with company standards and provincial licensing requirements.
• Maintain accurate claim documentation, reports, billing records, and expense records.
• Deliver timely updates and exceptional service to policyholders, clients, and stakeholders.
• Build and maintain strong client relationships through professional communication and collaboration.

Qualifications

• Minimum 5 years of experience handling casualty and liability claims, including bodily injury claims 

• Alberta Adjuster License required, Level 3 license preferred

• CIP designation or actively pursuing CIP certification preferred

• Post-secondary education in an insurance-related field is considered an asset

• Strong knowledge of casualty, liability, and bodily injury claims handling practices

• Proficient in maintaining accurate claim files, activity logs, transaction records, and reserves

• Strong computer skills, including Microsoft Office 365 and advanced proficiency in Microsoft Excel

• Excellent verbal and written communication skills, with the ability to effectively communicate with clients, insurers, and stakeholders

• Strong attention to detail and organizational skills

• Demonstrated analytical, investigative, and problem-solving abilities

• Strong mathematical aptitude and sound judgment in claim evaluation and settlement negotiations

• Ability to manage multiple priorities in a fast-paced environment

• Must be a team player with a strong commitment to quality service and customer satisfaction

At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities.

We empower employees to grow, lead, and innovate in careers that make a real difference. If you're looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both.

With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com

Why Crawford?

Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer:

• Performance-based pay and incentive plans that recognize excellence.
• Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan.
• Benefits that support your financial, physical, and mental well-being.
• Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away.
• Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages.
• Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts.
• Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work.
• A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.