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SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
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Added 14 hours ago
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RQ11857 – Systems Administrator/Operations Support Specialist – Senior
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CreateTO

SR. SPECIALIST - PAYROLL, BENEFITS, PENSION

Toronto, ON, Canada

The salary range for this position is 88,880 to $133,320 annually, with new hires typically expected to start between $88,880 and $111,100, commensurate with qualifications and experience. · Full-time

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Job details

Pay: The salary range for this position is 88,880 to $133,320 annually, with new hires typically expected to start between $88,880 and $111,100, commensurate with qualifications and experience.
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

CreateTO is shaping Toronto’s future through impactful real estate solutions. A City of Toronto agency, CreateTO works collaboratively with internal stakeholders, external partners and community members to create more livable, sustainable and inclusive communities. CreateTO is here to increase the social, cultural and economic value of our city’s $27-billion real estate portfolio, ensuring positive impacts for residents and a bright future for Toronto. If you’re passionate about contributing to the best use of one of North America’s largest and most valuable real estate portfolios, we’d love to have you on the team.

THE OPPORTUNITY

This position is responsible for all payroll, benefits and pension functions. It ensures accurate and timely processing of payroll transactions, including compliance with provincial and federal tax, and employment standards. This role is also responsible for the compilation and analysis of the compensation budget. In addition, this role manages CreateTO’s HR Information System (HRIS), ensuring the system has been configured to the needs of the organization and is aligned to best practices – including auditing of data, training staff in its usage. Involvement in organizational wide special projects for the People and Culture department are also part of the responsibilities.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

Payroll Operations

Lead and oversee the accurate and timely processing of payroll for all employee categories (full-time, part-time, seasonal) in compliance with legislative standards, this includes verifying payroll transactions as well as pension and benefits deductions, bonus payments, leave pay calculations, top-up for parental leave payments and any other payroll calculations that may arise.
Conduct thorough year-end payroll reconciliation to ensure all payroll transactions are accurately recorded and accounted for.
Stay updated on changes in payroll-related legislation and implement necessary adjustments to payroll processes, policies, and systems to maintain compliance.
Perform regular payroll reconciliations to ensure accuracy in financial reporting and compliance with audit requirements.
Monitor and manage employee leaves of absence, ensuring accurate tracking and compliance with employment standards.
Vacation liability preparation for yearly submission to finance.
Timely Management reporting on payrollissues and changesto ensure qualityservice levels, including communication to all staff regarding changes in payroll related matters.
Handle sensitive payroll requests and issues efficiently and effectively by providing excellent customer service to employees.

Pension Administration

Plan, manage, control, and monitor all aspects of the defined pension plan ensuring operational oversight and leadership of the pension and payroll team.
Act as the pension contact for all Payroll enquiries with the Ontario Municipal Employees Retirement System (OMERS) pension plan.
Administer the defined pension plan, ensuring compliance with all legal and regulatory requirements and alignment with strategic financial planning.
Provide support on pension-related matters and completes adjustments.
Identify any areas of improvement within pension processes, develop relevant solutions, and lead the implementation of new processes and systems updates.

Benefits Administration

Lead the comprehensive administration of the employee benefits program as per the benefit plan.
Ensure that all benefits are administered in alignment with company policies, government regulations, and best practices.
Oversee the enrollment process, ensuring that it is efficient, accurate, and user-friendly for all employees.
Regularly audit benefits plans participation, costs, and invoices against payroll deductions and premiums to identify discrepancies and resolve issues promptly.
Collaborate with the finance department to ensure accurate financial reporting and budgeting for benefits expenses.
Lead the Payroll & Benefits Budget preparation process and manage the accrual process.

HRIS, Audit and Reporting

Maintenance of the HRIS system, and upgrades for the organization.
Provide organizational wide HRIS training and support as required.
Assist with the compilation of supporting documentsfor yearly auditsto ensure a smooth audit process.
Oversees the efficient and effective administration of the electronic and paper-based information for the People and Culture department.
Guaranteed timely preparation and distribution of year-end employee tax slips and forms.
Maintain and provide daily records, federal payroll statistics and assists in gathering data for the preparation of reports for Government reporting and for senior management.
Troubleshooting issues pertaining to payroll and pension reporting.
Other duties as assigned.

CANDIDATE ATTRIBUTES

Minimum of 3+ years in a payroll environment
Post-secondary degree in a business-related discipline or an equivalent work history
Payroll Compliance Professional (PCP) Designation, or working towards it is an asset
Proactive, self-directed and detail oriented
Strong interpersonal skills and the ability to exercise good judgment, tact and discretion
Ability to work with highly confidential information with both maturity and professionalism
Excellent oral and written communication
Ability to work well independently and within a team environment
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, as well as Adobe and other business applications
Experience in ADP would be an asset
Experience administering a defined benefit pension plan would be an asset
Experience with the maintenance of an HRIS system would be an asset

TOTAL COMPENSATION

The salary range for this position is 88,880 to $133,320 annually, with new hires typically expected to start between $88,880 and $111,100, commensurate with qualifications and experience.

In addition to base salary, CreateTO offers a comprehensive total compensation package including participation in the OMERS defined benefit pension plan, competitive vacation entitlement, extended health and dental benefits, life and disability insurance, and access to employee wellness support including an Employee and Family Assistance Program (EFAP).

With a highly engaged team, CreateTO scores well above benchmarked organizations in terms of its employees’ passion, commitment, diversity and pride. As part of the organization’s Strategic Plan 2023-2027, “Inspire internal success” was named as one of five priority objectives.

CreateTO wants its team to reflect the city we represent, and we strive to provide an inclusive workplace that promotes and values diversity in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective, all of which are proven to build better companies. Our goal is to create an environment where everyone, from any background, can do their best work and be themselves.

We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Candidates can request accommodation related to the protected grounds at any stage of the hiring process.

Interested and qualified candidates are required to submit their resume and cover letter before November 16, 2026. This posting is for an existing vacancy. Submissions that don’t include the requirements noted above will not be considered. Only those individuals selected for an interview will be contacted. No agencies at this time please.

We do not use artificial intelligence to screen, assess, or select applicants. All applications are reviewed by our hiring team.

For more information on CreateTO, please visit our website at www.createto.ca.

Please note that this is a hybrid working environment with a minimum of 3 days in-office.

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More about this job

Responsibilities

Oversee payroll, pension, and benefits administration, ensuring accurate processing, regulatory compliance, reconciliations, and responsive employee support. Maintain and improve the HRIS, prepare compensation and benefits budgets, support audits and reporting, and contribute to People and Culture projects.

Requirements

Requires at least three years of payroll experience and a post-secondary degree in a business-related discipline or equivalent work history. A Payroll Compliance Professional designation or progress toward it is an asset; experience with ADP, defined benefit pension administration, and HRIS maintenance is also an asset.

Skills

Payroll Processing
Payroll Reconciliation
Payroll Compliance
Pension Administration
Benefits Administration
HRIS Administration
Compensation Budgeting
Financial Reporting
Audit Support
Leave Administration
Year-End Payroll Processing
Data Auditing
Microsoft Excel
ADP
Communication
Confidentiality

Benefits

Vacation Entitlement
Extended Health Benefits
Dental Benefits
Life Insurance
Disability Insurance
Employee And Family Assistance Program
Employee Wellness Support

Visa sponsorship

Not detected in the job text

Keywords

Payroll
Payroll Compliance
Payroll Reconciliation
Payroll Compliance Professional (PCP)
Pension Administration
Defined Benefit Pension Plan
OMERS
Benefits Administration
HRIS
ADP
Compensation Budget
Benefits Budget
Accruals
Year-End Reconciliation
Tax Slips
Federal Payroll Statistics
Employment Standards
Payroll Legislation
Financial Reporting
Audit Support
Leave Of Absence
Vacation Liability
Data Auditing
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adobe

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