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Creative Matters Inc.

Design Studio Director

Toronto, ON, Canada

Job type: Contract
Apply by: Mar 27, 2027
Experience: Minimum 5 years of progressive leadership experience in design operations, creative services, architecture, interior design, or a related field.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Design Studio Director

Organization: Creative Matters Inc.

Terms: Full-Time

Location: Creative Matters, Toronto Headquarters

Reports To: Managing Partners

Creative Matters is a Canadian-founded design house dedicated to the art of interior textile

expression. Working globally and with a growing presence in Europe, Creative Matters creates

carpets, area rugs, and textile works for private residences, five-star hospitality, corporate

headquarters, the superyacht sector, and leading luxury brands. Drawing on generations of inherited

knowledge and production techniques, the company creates works that connect tradition with

contemporary expression

Role Summary

The Design Studio Director leads the Design team and runs studio operations. This role manages resource planning, process development, and people leadership. It aligns project resources with business priorities, builds studio processes, supports employee growth, and maintains a collaborative, high-performing team. Working with leadership and cross-functional departments, the Design Studio Director sets direction for studio operations, coaches designers, improves workflows, and builds an environment where creativity, accountability, and continuous improvement thrive.

Key Responsibilities

Strategic Leadership Studio Strategy

Build and deliver strategies aligned with the long-term vision and operational goals of the Design Studio.

Align studio priorities with business needs and support organizational planning.

Assess studio operations and find ways to improve efficiency, collaboration, and delivery.

Lead continuous improvement work across team performance and operations.

Studio Operations Resource Planning & Project Coordination

Schedule projects and assign designers based on requirements, expertise, availability, and workload.

Resource projects fully and keep workloads balanced across the Design team.

Track team capacity, timelines, and competing priorities to protect studio performance.

Match designers to projects aligned with their strengths and creative interests.

Plan ahead to support smooth project execution.

Design Operations & Process Excellence Operational Leadership

Build, document, and maintain Standard Operating Procedures (SOPs) for the Design department.

Define roles, responsibilities, and expectations for the Design team.

Drive adoption of new systems, processes, and tools that raise efficiency.

Check adherence to procedures and coach where standards slip.

Review and improve studio workflows for consistency and quality.

Team Leadership & Development

Leadership & People Development

Recruit, hire, and onboard new Design team members.

Coach designers through mentorship, feedback, and development conversations.

Build a culture of accountability, collaboration, creativity, recognition, and learning.

Identify individual strengths and create opportunities for technical and creative growth.

Support internal role changes and succession planning.

Performance Management

Run regular performance reviews, coaching sessions, and touch-base meetings.

Work with Human Resources to set KPIs and clear expectations for designers.

Build career paths for long-term development and success.

Address performance gaps with timely coaching and feedback.

Team Growth & Employee Experience

Professional Development

Meet with designers to review workload, mentorship, and career goals.

Recommend industry courses, certifications, conferences, and design shows.

Support skill development through training and ongoing education.

Arrange visits to client offices, project sites, mills, and industry events.

Balance demanding assignments with creative work to sustain engagement.

Cross-Functional Collaboration

Organizational Partnership

Work with Project Management, Sales, and other departments to align priorities.

Build strong relationships across the organization to support communication.

Improve coordination between departments.

Support company initiatives that drive continued growth at Creative Matters.

Leadership Competencies

People Leadership

Builds trust through integrity, respect, and accountability.

Coaches and develops employees through mentorship and feedback.

Creates an inclusive, collaborative environment where employees feel valued.

Empowers team members to own their work.

Recognizes contributions and celebrates individual and team success.

Communication & Relationship Building

Communicates openly and professionally with employees and leadership.

Builds relationships through active listening and empathy.

Handles difficult conversations with fairness and confidence.

Promotes open communication and knowledge sharing across the organization.

Strategic Thinking

Aligns studio operations with organizational priorities.

Sees the bigger picture while tracking operational detail.

Makes decisions balancing creativity, operational needs, and business priorities.

Finds opportunities for innovation and improvement.

Performance & Change Leadership

Sets clear expectations and performance standards.

Supports employees through change and process improvement.

Encourages adaptability, learning, and growth.

Leads by example and drives operational excellence.

Promotes a culture of active participation, learning, accountability and innovation.

Skills & Qualifications

Leadership and people management experience in a creative, design, or studio environment.

Strong grasp of design operations, resource planning, and project coordination.

Excellent organizational, planning, and scheduling skills.

Experience building and maintaining operational procedures and SOPs.

Strong coaching, mentoring, and employee development skills.

Excellent communication, collaboration, and interpersonal skills.

Proven ability to manage competing priorities at a high standard.

Strong problem-solving, decision-making, and planning skills.

Experience Requirements

Minimum 5 years of progressive leadership experience in design operations, creative services, architecture, interior design, or a related field.

Experience leading and developing creative teams through coaching, mentoring, and performance

management.

Experience with hiring, onboarding, employee development, and performance evaluations.

Experience building operational processes and improving workflows.

Experience in a collaborative creative or design environment preferred.

Interested in joining our team? Please send your resume to hr@creativemattersinc.com for consideration. We look forward to hearing from you!

Apply About employer

More about this job

Responsibilities

Lead the Design team and oversee studio operations, including project resourcing, scheduling, process development, and continuous improvement. Coach and develop employees, manage performance and hiring, and collaborate with leadership and other departments to align studio priorities with business needs.

Requirements

Requires at least five years of progressive leadership experience in design operations, creative services, architecture, interior design, or a related field. Candidates should have experience leading creative teams, managing performance and employee development, hiring and onboarding, and improving operational processes and workflows.

Skills

People Leadership
Design Operations
Resource Planning
Project Coordination
Workflow Improvement
Standard Operating Procedures
Team Development
Coaching and Mentoring
Performance Management
Hiring and Onboarding
Strategic Planning
Scheduling
Cross-Functional Collaboration
Communication
Problem-Solving
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Design Studio
Design Operations
Resource Planning
Project Coordination
Studio Strategy
Standard Operating Procedures
Workflow Improvement
Capacity Planning
Workload Management
Performance Reviews
Key Performance Indicators
Hiring
Onboarding
Employee Development
Succession Planning
Cross-Functional Collaboration
Interior Design
Creative Services
Architecture
Textile Design
Carpets
Area Rugs
Hospitality
Luxury Brands
Superyacht Sector

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