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Crédit Agricole CIB

FX Application Support Analyst / Analyste en support applicatif FX

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum of 3 years of hands-on experience in application support or technical delivery for FX trading systems
Posting language: English · French
Posted: Nov 4, 2026

Original job description

English section of this bilingual listing.

About the role

As part of an international corporate and investment banking IT division, you will join a frontline application support team dedicated to foreign exchange (FX) trade booking, order management, and risk systems. You will collaborate closely with trading, sales, middle office, and risk teams across the Americas, London, and New York within a global follow-the-sun model. This role offers an engaging, fast-paced trading environment where operational excellence and risk management are paramount.

Key responsibilities

Provide frontline daily support and rapid incident resolution for linear and non-linear FX trading, booking, and risk management platforms
Coordinate closely with global support teams in New York and London through daily handover meetings to ensure seamless 24-hour service coverage
Perform proactive system health monitoring using enterprise tools to detect and resolve technical anomalies before business impact occurs
Investigate and take ownership of production issues, identify root causes, and implement preventive solutions
Enforce strict change management protocols to ensure production stability and business continuity during system updates
Collaborate with development and project teams to escalate and resolve complex level-3 technical issues
Participate in business continuity exercises, disaster recovery planning, and regulatory compliance reviews
Create and maintain operational documentation, knowledge bases, and user procedures to mitigate operational risk

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related discipline
Minimum of 3 years of hands-on experience in application support or technical delivery for FX trading systems
Solid technical proficiency with SQL, including querying, reading stored procedures, and basic query optimization
Hands-on experience supporting systems in Windows Server environments and UNIX environments, including shell scripting
Strong knowledge of foreign exchange financial products, including Spot, Forwards, Swaps, NDFs, FX Options, and Precious Metals
Solid understanding of P&L and risk management concepts such as VaR, Stressed VaR, and risk sensitivities
Experience in front-office support on the buy-side or sell-side
Fluency in professional English with excellent communication skills to liaise with demanding business users
Experience with enterprise batch scheduling tools such as Control-M (an asset)
Familiarity with enterprise monitoring platforms such as ITRS Geneos (an asset)
Familiarity with vendor platforms such as Orchestrade, Barracuda, DealHub, or IRIS (an asset)
Professional proficiency in French (an asset)

Position details and conditions

Location: Montreal, QC
Contract type: Term to perm (initial 12-month contract)
Start date: As soon as possible
Working calendar: Aligned with US (New York) market holidays
Languages: English (mandatory), French (an asset)

Read the full bilingual original

About the role

Key responsibilities

Provide frontline daily support and rapid incident resolution for linear and non-linear FX trading, booking, and risk management platforms

Coordinate closely with global support teams in New York and London through daily handover meetings to ensure seamless 24-hour service coverage

Perform proactive system health monitoring using enterprise tools to detect and resolve technical anomalies before business impact occurs

Investigate and take ownership of production issues, identify root causes, and implement preventive solutions

Enforce strict change management protocols to ensure production stability and business continuity during system updates

Collaborate with development and project teams to escalate and resolve complex level-3 technical issues

Participate in business continuity exercises, disaster recovery planning, and regulatory compliance reviews

Create and maintain operational documentation, knowledge bases, and user procedures to mitigate operational risk

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related discipline

Minimum of 3 years of hands-on experience in application support or technical delivery for FX trading systems

Solid technical proficiency with SQL, including querying, reading stored procedures, and basic query optimization

Hands-on experience supporting systems in Windows Server environments and UNIX environments, including shell scripting

Strong knowledge of foreign exchange financial products, including Spot, Forwards, Swaps, NDFs, FX Options, and Precious Metals

Solid understanding of P&L and risk management concepts such as VaR, Stressed VaR, and risk sensitivities

Experience in front-office support on the buy-side or sell-side

Fluency in professional English with excellent communication skills to liaise with demanding business users

Experience with enterprise batch scheduling tools such as Control-M (an asset)

Familiarity with enterprise monitoring platforms such as ITRS Geneos (an asset)

Familiarity with vendor platforms such as Orchestrade, Barracuda, DealHub, or IRIS (an asset)

Professional proficiency in French (an asset)

Position details and conditions

Location: Montreal, QC

Contract type: Term to perm (initial 12-month contract)

Start date: As soon as possible

Working calendar: Aligned with US (New York) market holidays

Languages: English (mandatory), French (an asset)

Chez Nöord Technologies, nous accompagnons des institutions financières de premier plan en leur proposant des talents d'exception dans les domaines bancaire et des marchés des capitaux. Pour les besoins de l'un de nos prestigieux clients, un acteur bancaire majeur à Montréal en forte croissance, nous sommes activement à la recherche d'un(e) Analyste en support applicatif FX.

À propos du rôle

Au sein de la division TI d'une banque de financement et d'investissement internationale, vous rejoindrez une équipe de support applicatif de première ligne dédiée aux systèmes de saisie des opérations (booking), de gestion des ordres et de gestion des risques pour les opérations de change (FX). Vous collaborerez étroitement avec les équipes de négociation, des ventes, du middle office et des risques dans les Amériques, à Londres et à New York au sein d'un modèle mondial « follow-the-sun ». Ce rôle offre un environnement de négociation dynamique et stimulant où l'excellence opérationnelle et la gestion des risques sont primordiales.

Responsabilités principales

Fournir un support quotidien de première ligne et une résolution rapide des incidents pour les plateformes de négociation, de saisie et de gestion des risques FX linéaires et non linéaires

Coordonner étroitement avec les équipes de support mondiales à New York et à Londres par le biais de réunions de passation quotidiennes afin d'assurer une couverture continue des services 24 heures sur 24

Effectuer une surveillance proactive de l'état des systèmes à l'aide d'outils d'entreprise afin de détecter et de résoudre les anomalies techniques avant qu'elles n'aient un impact sur les activités

Enquêter et prendre en charge les incidents de production, identifier les causes fondamentales et mettre en œuvre des solutions préventives

Appliquer des protocoles stricts de gestion des changements pour garantir la stabilité de la production et la continuité des affaires lors des mises à jour des systèmes

Collaborer avec les équipes de développement et de projet pour escalader et résoudre les problèmes techniques complexes de niveau 3

Participer aux exercices de continuité des affaires, à la planification de la reprise après sinistre et aux revues de conformité réglementaire

Rédiger et maintenir à jour la documentation opérationnelle, les bases de connaissances et les procédures destinées aux utilisateurs afin d'atténuer le risque opérationnel

Exigences

Baccalauréat en informatique, en technologies de l'information ou dans une discipline connexe

Minimum de 3 ans d'expérience pratique en support applicatif ou en livraison technique pour des systèmes de négociation FX

Solide maîtrise technique de SQL, y compris la rédaction de requêtes, la lecture de procédures stockées et l'optimisation de base des requêtes

Expérience pratique du support de systèmes dans des environnements Windows Server et UNIX, y compris les scripts shell

Excellente connaissance des produits financiers de change, notamment le Spot, les contrats à terme (Forwards), les Swaps, les NDF, les options FX et les métaux précieux

Solide compréhension des concepts de P&L et de gestion des risques tels que la VaR, la VaR stressée et les sensibilités au risque

Expérience en support front-office du côté acheteur (buy-side) ou vendeur (sell-side)

Maîtrise de l'anglais professionnel avec d'excellentes compétences en communication pour interagir avec des utilisateurs d'affaires exigeants

Expérience avec des outils d'ordonnancement de lots d'entreprise tels que Control-M (un atout)

Familiarité avec les plateformes de surveillance d'entreprise telles qu'ITRS Geneos (un atout)

Familiarité avec des plateformes de fournisseurs tiers telles qu'Orchestrade, Barracuda, DealHub ou IRIS (un atout)

Maîtrise professionnelle du français (un atout)

Détails du poste et conditions

Lieu : Montréal, QC
Type de contrat : Contrat temporaire avec possibilité de permanence (contrat initial de 12 mois)
Date de début : Dès que possible
Calendrier de travail : Aligné sur les jours fériés des marchés américains (New York)
Langues : Anglais (obligatoire), français (un atout)

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More about this job

Responsibilities

Provide frontline support for FX trading, booking, order management, and risk platforms, including monitoring system health, resolving production incidents, and identifying root causes. Coordinate global support handovers, enforce change controls, assist with complex technical escalations and business continuity activities, and maintain operational documentation.

Requirements

Requires a bachelor's degree in computer science, information technology, or a related field, at least three years of FX trading systems support or technical delivery experience, and proficiency with SQL, Windows Server, UNIX, and shell scripting. Candidates should understand FX products and P&L and risk concepts, have front-office support experience, and communicate professionally in English; French and experience with Control-M, ITRS Geneos, or named vendor platforms are assets.

Skills

FX Application Support
Incident Resolution
SQL
Stored Procedures
Query Optimization
Windows Server
UNIX
Shell Scripting
Foreign Exchange Products
P&L and Risk Management
Front-Office Support
System Monitoring
Change Management
Root Cause Analysis
Disaster Recovery
Operational Documentation

Visa sponsorship

Not detected in the job text

Keywords

Foreign Exchange
FX Trading Systems
Application Support
Trade Booking
Order Management
Risk Management
SQL
Stored Procedures
Windows Server
UNIX
Shell Scripting
Spot
Forwards
Swaps
NDFs
FX Options
Precious Metals
P&L
VaR
Stressed VaR
Risk Sensitivities
Control-M
ITRS Geneos
Orchestrade
Barracuda
DealHub
IRIS
Change Management
Disaster Recovery
Follow-the-Sun Support

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