IT Applications Manager

Job Description

IT Applications Manager (CBTS Manager) will be based in Montreal, reporting directly to CACIB Americas CIO. The primary responsibility will entail development and support of corporate banking and transverse systems for the users based in the US, Brazil and Canada. The Manager will supervise the BAU activities and projects in Data warehousing, Core Finance, Payments, Risk and Compliance functional areas among others.

The CBTS Manager leverages technical expertise and business knowledge to support a myriad of business applications across the Americas in the US, Brazil and Canada branches.

It includes applications covered by two CACIB Head office IT business lines

• CSI - Corporate & Support Functions IT: Finance, Risk, Referentials, Compliance, Transverse applications and Corporate systems (HR, Administration, IT for IT ...)
• CBI - Corporate Banking IT: Commercial Banking (Front, Middle & Back Office), Payments, Client accounts and Client on boarding
  
  

Key Responsibilities

• Assign personnel/services to the various projects, direct their activities and ensure adequate project reporting.
• Coordination with teams on-shore/off-shore, third parties or Head Office for major projects.
• Provide input to general architecture - including hardware, software, infrastructure, etc.
• Consult with and advise other departments on systems and procedures.
• Develop good relations with the business stakeholders supported by CBTS, demonstrating a strong knowledge of the financial systems and business processes in scope.
• Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost.
• Ensure integrity of all systems - including out of hours support (24/7), where required.
• Supervise installation of accepted proposals and integrate the new services into existing systems in conjunction with the department managers and personnel affected; explain the new systems and interpret computer output.
• Ensure issues are addressed in a timely manner and as per procedures defined / standards when applicable.
• Direct research on internally developed systems or third-party customized systems.
• Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken.
• Ensure the following processes are in place and effectively and efficiently executed:
• Change management
• Incident management
• Problem management
• Knowledge management
• Demand management
• Obsolescence management
• Operational Controls (Including COSMOS)
• Project management
• Operational management
  

Télétravail : hybrid

Complément

Management And Leadership Capability

Lead and manage teams, providing guidance, support and direction during critical times

Develop teams and processes for continuous improvements

Exercise the duties of a manager with respect to supervision of all personnel within the team including staffing, training and development, performance appraisals

Liaise with the business (Finance, Risk, Compliance, Operations, and commercial business lines) to understand and support their requirements

Evaluate current procedures and processes for accomplishing department objectives and continuously design and implement improved practices.

Ensure accuracy and expediency of any activity related to audits under the direction of the CBTS Lead in NY

Application criteria

Company Crédit Agricole CIB

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.

We support major companies and financial institutions in their development and the financing of their projects.

As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.

Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.

We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.

Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.

By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.

Ready to take part in our mission ?

• By balance sheet size - The Banker, Juillet 2025