GUEST SERVICE AGENT

Rossland, BC, Canada

Competitive wages – An hourly wage of $20 · Part-time

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Job details

Pay: Competitive wages – An hourly wage of $20
Job type: Part-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Seasonal Part-Time

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Description

We are looking for our next great team member to join us on our Guest Services Team. We are committed to providing you with:

Competitive wages – An hourly wage of $20
An exceptional benefit plan for eligible associates & your family members
RRSP matching program (for eligible associates)
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent-managed properties in North America for you & your family members
Discounts with Marriott properties globally for you & your family members
Eligible associates will receive a seasonal ski pass benefit
The opportunity to work at a luxury ski-in/ski-out resort, experience an incredible winter season, and be part of the vibrant community at RED Mountain
Seasonal position start date: December 1st, 2026

Here Is What You Will Be Doing Each Day

As a Guest Services Agent, you will have the opportunity to make a positive impact on each guest’s experience by providing exceptional customer service and creating memorable moments. Each day, you will greet and assist guests with a friendly and welcoming attitude, provide ski valet service, park and retrieve vehicles efficiently and safely, provide information about hotel amenities and local attractions, assist guests with luggage and other needs as required, and ensure a seamless and enjoyable experience for all guests.

Who We’re Looking For

You are outgoing, friendly, and passionate about providing exceptional guest experiences. You have excellent verbal and written communication skills, along with strong interpersonal and customer service abilities. You’re highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment. You’re a team player who works well in a collaborative environment while also feeling comfortable working independently. Previous valet or customer service experience is considered an asset.

Does this sound like you?

Essential Job Functions

Greet and assist guests with a friendly and welcoming attitude.
Provide ski valet services, including receiving, organizing, storing, and retrieving guests’ ski equipment efficiently and safely.
Park and retrieve vehicles efficiently and safely.
Provide information about hotel amenities, services, and local attractions.
Assist guests with luggage and other needs as required.
Ensure a seamless and enjoyable experience for all guests.
Maintain a clean, organized, and safe guest service and ski valet area.
Communicate effectively with team members and other departments to ensure exceptional guest service.

Job Requirments

Computer literacy Hotel
PMS experience an asset
Service oriented with an eye to supporting your internal guests
Ability to thrive in a fast-paced hotel environment
Excellent verbal & written communication skills
Willingness to learn, develop & grow
Numerical acuity and high attention to detail
Comprehensive understanding of financial data, reporting, & basic arithmetic functions
Ability to stand for long periods of time (up to 8 hours per shift)
Professional presentation
Canadian Drivers Licence with a clean drivers abstract and reliable transportation
Must be willing to work holidays and weekends
Able to perform other duties as required
Lift up to 50 lbs

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Join us at The Josie!

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More about this job

Responsibilities

Welcome and assist guests, provide ski valet service, park and retrieve vehicles, share information about hotel amenities and local attractions, and help with luggage and other guest needs. Maintain a clean, organized, and safe service area while coordinating with team members and other departments to deliver a seamless guest experience.

Requirements

Candidates should have strong communication and customer service skills, computer literacy, attention to detail, and the ability to work independently and collaboratively in a fast-paced hotel environment. A valid Canadian driver's licence with a clean driving record and reliable transportation are required; candidates must also be able to stand for up to eight hours per shift, lift up to 50 pounds, and work weekends and holidays.

Skills

Customer Service
Guest Relations
Verbal Communication
Written Communication
Interpersonal Skills
Organization
Attention To Detail
Multitasking
Teamwork
Computer Literacy
Numerical Acuity
Basic Arithmetic
Ski Valet Service
Vehicle Parking
Luggage Assistance

Benefits

Competitive Wages
Benefit Plan
RRSP Matching Program
Flexible Scheduling
Employee Discounts
Seasonal Ski Pass

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Customer Service
Guest Experience
Ski Valet
Ski Equipment
Vehicle Parking
Luggage Assistance
Hotel Amenities
Local Attractions
Computer Literacy
Financial Data
Reporting
Basic Arithmetic
Communication
Teamwork
Organization
Attention To Detail
Fast-Paced Environment
Canadian Driver's Licence
Clean Driving Record
Seasonal Employment
Resort
Weekend And Holiday Availability

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