front desk agent
- Prince Rupert, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Financial benefits
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Financial benefits
- As per collective agreement
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Supports newcomers and/or refugees with foreign credential recognition
- Provides awareness training to employees to create a welcoming work environment for youth
More about this job
Responsibilities
Register guests, assign rooms, manage reservations and group arrivals and departures, and process guest checkouts and payments. Provide information and customer service, handle telephone and clerical duties, assist guests with special needs, and follow emergency and safety procedures.
Requirements
Requires a secondary school graduation certificate or equivalent experience and 1 to less than 2 years of experience. English is listed as the language, and the work is performed on-site.
Skills
- Guest Registration
- Room Assignment
- Reservation Management
- Group Arrivals And Departures
- Guest Information
- Local Area Information
- Payment Processing
- Inventory Management
- Emergency Procedures
- Safety Procedures
- Clerical Duties
- Telephone Handling
- Customer Service
- Assisting Guests With Special Needs
- Wake-Up Call Coordination
Benefits
- Financial Benefits As Per Collective Agreement
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Front Desk
- Hospitality
- Guest Registration
- Room Assignments
- Reservations
- Group Arrivals
- Group Departures
- Guest Checkouts
- Payment Processing
- Hotel Facilities
- Local Points Of Interest
- Vacancy Inventory
- Emergency Procedures
- Safety Procedures
- Clerical Duties
- Telephone Calls
- Customer Service
- Special Needs Assistance
- Wake-Up Calls