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Added 49 mins ago
A
Maintenance Electrician
Amrize
Sechelt Band Lands (Egmont) No 26, BC · Egmont, Brit
- $49.54 CAD / hour
The Maintenance Electrician reports to the Plant Manager. All duties are performed in a work-safe manner; plant safety rules are followed and the individual works as a team member. The…
Added 49 mins ago
Production Supervisor
Amrize
NS · Brookfield, Nova
Reporting & Management Support: Report on the team’s shift activities and observations, safety meetings and production level. Provide coverage for the Production Manager. Complete the…
Added 4 hours ago
AC
Technicien électromécanique
Amaris Consulting | Part of Mantu
Laval, QC
- Contract
Support the sales team, execution team, and suppliers on technical questions on a daily basis
Added 5 hours ago
AL
Site Project Manager
Allteck Limited Partnership
Surrey, BC
- Full-time
Allteck Limited Partnership is seeking a skilled and driven Site Project Manager with strong experience to join our dynamic team. This pivotal role blends leadership, technical expertise,…
Added 5 hours ago
PC
Maintenance Supervisor, Full Time, Plant Maintenance
Providence Care
Kingston, ON
- Full-time
Facilitates the recruitment of new staff for the assigned team, working with support from Human Resources and the Manager to coordinate recruitment, interviewing, hiring and orientation as…
Added 5 hours ago
SI
Maintenance, UNION Riverway
Saputo Inc.
Calgary, AB
- Full-time
Reporting to the Maintenance Manager, the Electrician is responsible for the reactive, preventative and predictive maintenance and troubleshooting of manufacturing and packaging equipment.
Added 5 hours ago
TT
Technician Lead
Trane Technologies
Laval, QC
- Full-time
Support field technicians in the execution of mechanical and electrical work.
Added 6 hours ago
TD
Maintenance Manager
TIGER DRYLAC CANADA INC
Guelph, ON
- $100,000 to $110,000 CAD / year
- Full-time
At TIGER Drylac Canada, we’re looking for a Maintenance Manager who can bring technical expertise, leadership, and a continuous improvement mindset to our Guelph facility while helping…
Added 6 hours ago
CE
Maintenance Technician Team Lead
CMHA Edmonton
Edmonton, AB
- $66,230 to $79,352 CAD / year
- Full-time
Reporting to the Senior Manager, Facilities and Housing Services, the Maintenance Technician Team Lead coordinates preventive and corrective maintenance building operation and general site…
Added 6 hours ago
MC
Manufacturing Mechanic
MW Canada Ltd.
Cambridge, ON
- $23 to $31 CAD / hour
- Full-time
Assist with equipment setups, changeovers, and adjustments to support production.
Added 6 hours ago
TR
Electrical Superintendent, Maintenance Services
Teck Resources Limited
Trail, BC
- $138,000 to $170,000 CAD / year
- Full-time
Reporting to the Business Area Manager, the Superintendent, Electrical Engineering provides strategic leadership for the Electrical Engineering function at Trail Operations. The role is…
Added 6 hours ago
SG
Manufacturing Assembler
SKF Group
Calgary, AB
- Full-time
Notify your current Manager of your application for this position.
Added 6 hours ago
GF
Electrical Engineer (Controls and Infrastructure)
General Fusion Inc
Richmond, BC
- $100,000 to $140,000 CAD / year
General Fusion is searching for an Electrical Engineer with strong controls experience to join our Controls & Electronics team on our path to commercial fusion. Reporting to the Manager,…
Added 6 hours ago
WP
Substations Lead
Wataynikaneyap Power PM Inc
Thunder Bay, ON
- $90,000 to $113,000 CAD / year
- Full-time
Reporting to the Manager, Operations, you will lead work that keeps Wataynikaneyap Power's substations operating safely, reliably, and efficiently. You will lead the Substation Inspection…
Added 7 hours ago
R
Construction Manager
Raise
Rusagonis, NB
- Full-time
The Construction Manager acts on behalf of NB Power and is responsible for planning and execution of work at the construction site. This includes managing all site activities, conducting…
Added 7 hours ago
BC
Department Manager, Advanced Fuels and Chemicals - Instrumentation and Controls
BBA Consultants
Quebec, QC
- Full-time
Bachelor’s degree in electrical engineering and member of the Ordre des ingénieurs du Québec
Added 7 hours ago
R
Technical Specialist – SAP Service & Asset Manager (SSAM)
Raise
Burnaby, BC
- Full-time
Raise is currently hiring a Technical Specialist – SAP Service & Asset Manager (SSAM) on behalf of our client. They’re expanding their team to meet growing needs, making this a unique…
Added 7 hours ago
CE
Architecte Matériel Senior
CMC Electronics
Montreal, QC
- Full-time
This position reports to the Hardware Engineering Manager and collaborates closely with the Chief Engineer and System Engineers to design and enhance CMC’s core products. As the hands-on…
Added 7 hours ago
BC
Department Manager, Advanced Fuels and Chemicals - Instrumentation and Controls
BBA Consultants
Boisbriand, QC
- Full-time
Bachelor’s degree in electrical engineering and member of the Ordre des ingénieurs du Québec
Added 7 hours ago
BC
Department Manager, Advanced Fuels and Chemicals - Instrumentation and Controls
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
Bachelor’s degree in electrical engineering and member of the Ordre des ingénieurs du Québec
Added 7 hours ago
BC
Department Manager, Advanced Fuels and Chemicals - Instrumentation and Controls
BBA Consultants
Montreal, QC
- Full-time
Bachelor’s degree in electrical engineering and member of the Ordre des ingénieurs du Québec
Added 7 hours ago
Q
Program Manager
Qualcomm
Toronto, ON
- Full-time
Electrical engineering undergraduate degree or equivalent a minimum
Added 8 hours ago
CU
Campus Facilities Planning Manager
Carleton University
Ottawa, ON
- Other
The Campus Facilities Planning Manager leads a team of space and asset management professional staff and advances planning initiatives through data-informed decision-making, risk…
Added 8 hours ago
W
Ingénieur en test et conception mécanique / Test & Mechanical Engineer
Wabtec
Montreal, QC
- Full-time
Added 9 hours ago
HR
Traction Power System Engineer
Hitachi Rail
Toronto, ON
- Full-time
> Bachelor’s Degree in Electrical, Electronic, or Computer Engineering or Information Technology or Equivalent technical experience.

Crestline

Senior Manager, Technical & Warranty Support

Beloeil, QC, Canada
Saskatoon, SK, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

PULSE VEHICLES

Senior Manager, Technical & Warranty Support

Location: Any Pulse Vehicles location

Demers Ambulances · Crestline Coach · Braun Custom Ambulances · Medix Specialty Vehicles

Employment
Permanent, full-time

Location
The position may be based at any Pulse Vehicles location in Canada or the United States.

Work arrangement
Primarily office-based; a hybrid arrangement may be considered based on business needs and the selected location.

Travel
Up to 50% across Pulse Vehicles locations in Canada and the United States

Reports to
Vice President, Specialty Vehicles Canada Customer Care and Aftermarket

Build the future of technical and warranty support at Pulse Vehicles

Pulse Vehicles brings together specialty vehicle brands and teams across Canada and the United States. Our mission is to make life better, one relationship and one vehicle at a time. We are building a unified North American Customer Care and Aftermarket organization focused on vehicle uptime, responsive support and an exceptional customer experience.

The Senior Manager, Technical & Warranty Support will lead the North American technical support and warranty functions from any Pulse Vehicles location. This highly visible role will shape the team, processes, systems and performance standards that support multiple Pulse brands and a cross-border operating environment.

Professional fluency in French is strongly preferred and will be given significant consideration in candidate selection because this role directly supports team members whose first language is French.

The successful candidate will build a technically capable, customer-focused organization that resolves field issues quickly, manages warranty consistently and creates a disciplined feedback loop between customers, Aftermarket, Engineering, Quality and Manufacturing.

What you will do

Lead, coach and develop a geographically distributed technical support and warranty team serving customers, dealers, service locations, field technicians and internal partners across Canada and the United States.

Set clear service levels for response, escalation, follow-up, ownership and closure, with particular urgency for vehicle-down and safety-related issues.

Build repeatable troubleshooting processes and practical resources, including service bulletins, repair procedures, FAQs, wiring references and known-issue documentation.

Define disciplined escalation paths so routine and documented issues are resolved within Technical Support while design-level, safety-critical and complex product issues reach Engineering with complete facts and appropriate urgency.

Lead consistent, accurate and policy-aligned warranty administration, including claim evaluation, authorization levels, documentation standards, labour and parts review, goodwill decisions and exception handling.

Track warranty cost, claim-cycle time, supplier recovery, high-cost repairs and repeat failures, and convert those insights into corrective actions with Quality, Engineering, Procurement and Finance.

Own business requirements and data discipline across CRM, ERP and service-management tools, creating standardized case categories, failure codes, warranty coding and useful performance dashboards.

Build cross-brand capability through structured onboarding, training, field exposure, cross-training and documented knowledge transfer.

Partner closely with Engineering, Quality, Manufacturing, Parts, Service, Procurement, Finance, Sales and senior aftermarket leadership to resolve customer-impacting issues and improve product support.

What success looks like

Faster initial response and vehicle-down resolution

Improved first-contact and first-level resolution

Disciplined case and warranty administration

Consistent, well-supported escalation to Engineering

Reduced repeat failures and stronger knowledge transfer

Improved supplier warranty recovery and customer confidence

A unified, accountable North American team with broader cross-brand capability

What you bring

Seven or more years of progressive experience in technical support, warranty, field service, engineering support, quality or commercial vehicle or equipment support.

Five or more years of leadership experience, ideally across multiple sites, brands or countries.

Strong working knowledge of vehicle electrical systems, diagnostics, multiplexing, controls and mechanical systems; specialty or emergency vehicle experience is strongly preferred.

Experience with warranty administration, claim analysis, supplier recovery, root-cause analysis and corrective-action processes.

Demonstrated ability to translate complex technical information into practical troubleshooting, customer communication and field-support processes.

Strong analytical skills and comfort using KPIs, failure data and warranty trends to guide decisions.

Experience with ERP, CRM, service-management and reporting platforms; exposure to SAP, Oracle, JD Edwards or Salesforce is an asset.

A university degree in business, operations, engineering or a related field is an asset; directly relevant experience and demonstrated career progression may be considered in place of formal education.

Fluency in English is required. Professional fluency in French is strongly preferred and will be treated as a significant selection advantage because the role directly supports a team whose first language is French.

A valid driver’s licence and the ability to travel regularly within Canada and the United States.

How you lead

You combine customer urgency with sound technical and financial judgment. You are a calm, credible coach who sets clear expectations, makes defensible decisions and communicates difficult messages tactfully. You are comfortable challenging senior leaders respectfully, operating through ambiguity and taking ownership of a function that is still evolving.

Why join Pulse Vehicles

Build and shape a cross-border technical support and warranty function rather than inherit a fully established model.

Influence processes, service levels, KPIs, systems, documentation and team development across multiple brands.

Work directly with senior aftermarket leadership and a broad network of technical, operational and customer-facing partners.

Improve customer uptime and the service experience across Canada and the United States.

Gain broad exposure within the Pulse Vehicles and JB Poindexter organization.

Our values

We are customer centric, inspire leadership, show integrity, embody family spirit and pursue excellence.

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More about this job

Responsibilities

The Senior Manager will lead the North American technical support and warranty functions, shaping processes and performance standards across multiple brands. They will coach a geographically distributed team while ensuring disciplined case management and effective feedback loops between customers, engineering, and manufacturing.

Requirements

Candidates must have at least seven years of experience in technical support or warranty management, including five years in a leadership role. Proficiency in English is required, and professional fluency in French is strongly preferred due to the nature of the team supported.

Skills

Technical support
Warranty administration
Team leadership
Vehicle diagnostics
Root-cause analysis
Process improvement
Customer experience
Data analysis
KPI management
Cross-functional collaboration
Project management
Strategic planning
Conflict resolution
Change management
Field service support

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Warranty Administration
Aftermarket
Customer Care
Vehicle Diagnostics
Multiplexing
Root-cause Analysis
Corrective Action
CRM
ERP
SAP
Oracle
JD Edwards
Salesforce
Service Bulletins
KPIs
Supply Chain
Quality Assurance
Engineering Support
Field Service
Cross-border Operations
Emergency Vehicles
Specialty Vehicles
Leadership
Strategic Planning
Data Discipline
Process Documentation
Escalation Management
Supplier Recovery
Performance Dashboards

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