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Added 6 mins ago
CO
Coordinator, Marketing (Performing Arts)
City of Brampton
Brampton, ON
- Full-time
Administrative and financial duties. Provide daily supervision of all delivery aspects of marketing support. Prepare and manage budget expenditures and revenues for Marketing section,…
Added 6 mins ago
RP
Event Assistant
Roylo Partners
Vancouver, BC
- Full-time
Added 6 mins ago
IR
Health Information Clerk
Interlake-Eastern Regional Health Authority
Whitemouth, MB
- Full-time
Added 6 mins ago
B
ADMINISTRATIVE ASSISTANT
BDC
Montreal, QC
- Full-time
Added 6 mins ago
Business Group & Safety Coordinator
GHD Group Pty Ltd
Markham, ON
Added 6 mins ago
Inorganic and Organic Chemistry Lab Coordinator
University of Guelph
Guelph, ON
Added 6 mins ago
Real Estate Coordinator
Hydro One Networks Inc
Markham, ON
Added 6 mins ago
Accounting & Financial Analyst
Hydro One Networks Inc
Toronto, ON
Added 6 mins ago
Health Information Clerk
Winnipeg Regional Health Authority
Whitemouth, MB
Added 6 mins ago
Housekeeping Aide
Winnipeg Regional Health Authority
NB · Beausejour, NB
Added 6 mins ago
Housekeeping Aide
Winnipeg Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
Added 6 mins ago
Administrative Assistant
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the Regional Coordinator, Primary Care, the Administrative Assistant is responsible for providing administrative/clerical/reception support for the day-to-day…
Added 6 mins ago
Housekeeping Aide
Winnipeg Regional Health Authority
Selkirk, MB
Added 6 mins ago
Housekeeping Aide
Winnipeg Regional Health Authority
Hodgson, MB
Added 6 mins ago
Admitting Clerk
Winnipeg Regional Health Authority
Ashern, MB
Added 6 mins ago
Ward Clerk, Emergency
Winnipeg Regional Health Authority
Selkirk, MB
Added 6 mins ago
Admitting Clerk, Outpatient
Winnipeg Regional Health Authority
Selkirk, MB
Added 6 mins ago
Home Care Resource Coordinator
Winnipeg Regional Health Authority
Lac du Bonnet, MB
Added 6 mins ago
Home Care Scheduling Clerk
Winnipeg Regional Health Authority
Selkirk, MB
Added 6 mins ago
Manager Health Services, OR/Endo/Ortho
Winnipeg Regional Health Authority
Selkirk, MB
regional/site/unit policies, procedures, protocols and guidelines relating to: clinical care, administrative, financial, and human resource management.
Added 21 mins ago
TV Traffic Coordinator
Rogers Communications
Toronto, ON
Added 36 mins ago
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 36 mins ago
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Postdoctoral Fellow - Surgical and Interventional Sciences
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Full-time on-site wet-lab position, no remote/hybrid work, administrative duties, or formal teaching responsibilities.
Added 36 mins ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 36 mins ago
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…study documents, processing blood samples, and handling various administrative tasks. This role also involves ordering supplies, providing coverage for administrative tasks during teammate…

Cricket Energy Holdings Inc

Customer Onboarding Representative

Concord, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English

Original job description

ROLE

The Onboarding Representative - Billing and Onboarding is a vital team player in the onboarding process focusing on successful setup and management of new customers. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Onboarding Manager - Billing and Onboarding. The Customer Onboarding Representative ensures all goals, objectives, and agreed upon levels of service are met.

RESPONSIBILITIES

Essential Duties and Responsibilities include, but are not limited to the following:

Execute onboarding and set-up tasks for new customers – occupancy lists, signed customer agreements and security deposits
Communicate and work with developers to obtain vital information for new customers and building set up
Communicate and work with other internal departments to ensure a seamless and successful onboarding process for new customers
Handling client and customer inquiries – verbally & written
Resolve customer complaints ensuring policies and procedures are followed
Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
Record in a clear and concise manner all customer service activities / comments and contact information on customers account
Ensure all Provident policies and procedures are followed.
Provide a high level of customer service in a professional and courteous environment.
Provide initiative and ideas on the improvement of work processes.
Any and all other duties as required to meet team's objectives.

CORE COMPETENCIES

Adaptability
Communication
Initiative
Dependability
Organization Skills
Teamwork
Problem Solving

REQUIREMENTS

A minimum of two (2) years’ work experience for a utility provider
A minimum of two (2) years’ work experience in Customer Service
Must be proficient in MS Office
Occasional overtime may be required to meet business needs.
Ability to deliver exceptional customer service in a fast paced and changing environment
Strong written & oral communication skills
Self-motivated, well organized and the ability to learn quickly
Ability to manage multiple tasks and adapt quickly to changing priorities
Energetic team player

WORKING CONDITIONS

Office setting with frequent sitting at desk
Ability to attend and conduct presentations.
Manual dexterity required to use desktop computer and peripherals.
Overtime as required.
Lifting or moving up to 10lbs may be required.

Monday to Friday: 8:30am to 5pm

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More about this job

Responsibilities

The Customer Onboarding Representative manages the setup and onboarding process for new customers while ensuring high levels of service and satisfaction. They act as a liaison between internal departments and clients to resolve inquiries, disputes, and administrative tasks.

Requirements

Candidates must have at least two years of experience in customer service and a utility provider environment. Proficiency in MS Office and strong communication skills are required to manage multiple tasks in a fast-paced setting.

Skills

Customer Service
Billing
Onboarding
Communication
Problem Solving
Organization Skills
Teamwork
Adaptability
Initiative
Dependability
MS Office
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Onboarding
Billing
Utility Provider
Customer Satisfaction
Account Management
MS Office
Data Entry
Conflict Resolution
Administrative Support
Client Inquiries
Process Improvement
Customer Agreements
Security Deposits
Occupancy Lists

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