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Added 3 months ago
A&
Brand Representative - Metropolis at Metrotown, Abercrombie & Fitch
Abercrombie & Fitch Co.
Burnaby, British Columbia
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 3 months ago
A&
Brand Representative - CF Richmond Centre, Abercrombie & Fitch
Abercrombie & Fitch Co.
Richmond, British Columbia
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 6 months ago
A&
Brand Representative - Yorkdale, Abercrombie & Fitch
Abercrombie & Fitch Co.
Toronto, Ontario
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 6 months ago
A&
Brand Representative - Outlet Collection at Niagara, Abercrombie & Fitch
Abercrombie & Fitch Co.
Ontario · Niagara-on-the-Lake, Ontario
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 6 months ago
A&
Brand Representative - West Edmonton Mall, Abercrombie & Fitch
Abercrombie & Fitch Co.
Edmonton, Alberta
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 6 months ago
A&
Brand Representative - CF Pacific Centre, Abercrombie & Fitch
Abercrombie & Fitch Co.
Vancouver, British Columbia
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 3 months ago
A&
Brand Representative - Metropolis at Metrotown, Hollister
Abercrombie & Fitch Co.
Burnaby, British Columbia
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 6 months ago
A&
Brand Representative - CF Chinook Centre, Hollister
Abercrombie & Fitch Co.
Chinook, Alberta
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 6 months ago
A&
Brand Representative - Fairview Park Mall, Hollister
Abercrombie & Fitch Co.
Kitchener, Ontario · St. Catharines, Ontario
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 3 months ago
A&
Brand Representative - Outlet Collection at Niagara, Hollister
Abercrombie & Fitch Co.
Niagara-on-the-Lake, ON
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 3 months ago
A&
Brand Representative - CF Markville, Hollister
Abercrombie & Fitch Co.
Markham, Ontario
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 3 months ago
A&
Brand Representative - CF Fairview Mall, Hollister
Abercrombie & Fitch Co.
Mississauga, Ontario · North York, Ontario
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 6 months ago
A&
Brand Representative - Halifax Shopping Centre, Hollister
Abercrombie & Fitch Co.
Halifax, Nova Scotia
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 3 months ago
A&
Brand Representative - Toronto Premium Outlets, Abercrombie & Fitch
Abercrombie & Fitch Co.
Toronto, ON
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 6 months ago
A&
Brand Representative - CF Masonville Place, Hollister
Abercrombie & Fitch Co.
London, Ontario
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 6 months ago
A&
Brand Representative - CF Polo Park, Abercrombie & Fitch
Abercrombie & Fitch Co.
Winnipeg, Manitoba
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 3 months ago
A&
Brand Representative - Square One Shopping Centre, Abercrombie & Fitch
Abercrombie & Fitch Co.
Mississauga, Ontario · Ontario
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 3 months ago
A&
Brand Representative - CF Lime Ridge, Hollister
Abercrombie & Fitch Co.
Hamilton, Ontario
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 6 months ago
A&
Brand Representative - CF Rideau Centre, Abercrombie & Fitch
Abercrombie & Fitch Co.
Ottawa, Ontario
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 6 months ago
A&
Brand Representative - CF Masonville Place, Abercrombie & Fitch
Abercrombie & Fitch Co.
London, Ontario
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 3 months ago
A&
Brand Representative - CF Sherway Gardens, Abercrombie & Fitch
Abercrombie & Fitch Co.
Toronto, Ontario
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 2 months ago
D
Dyson Expert - Richmond Hill
Dyson
Richmond Hill, ON · ON
- Part-time
At Dyson, we sell by demonstrating. Our Experts and Retail Strategy & Operations team are Dyson advocates who know our technology inside out and are excited by it. They are the face of…
Added 5 months ago
CG
Associate, Client Tax Reporting (6-Month Contract)
Canaccord Genuity Group Inc.
Vancouver, British Columbia · Toronto, Ontario
- Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 2 months ago
IIA Senior Associate, ScotiaMcLeod
Scotiabank
Toronto, ON
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the…
Added 5 months ago
CE
Customer Service Representative
Critical Environment Technologies Canada Inc.
Delta, BC
- Full-time
We are looking for a highly organized, customer-focused Customer Service Representative to support both our Customer Success and Field Service operations. Delta, BC. This is a full-time,…

Critical Environment Technologies Canada Inc.

Customer Service Representative

Delta, BC, V4G 1M3, Canada

Full-time

Apply on cetci.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: May 22, 2026

Original job description

WHY JOIN CRITICAL ENVIRONMENT?

Critical Environment Technologies (CET) is the largest independent commercial gas detection manufacturer in North America. We design, manufacture and service gas detection systems for commercial HVAC, institutional, municipal, and industrial applications, including parking facilities, refrigeration plants, commercial swimming pools, water purification plants, arenas, wineries and more. Our devices can be found in all US states and Canadian provinces and in more than 20 other countries, and ongoing R&D keeps our equipment at the leading edge of a quickly evolving space.

Our mission, "Safer Air Everywhere", has never been more important, and it drives our world-class team to do amazing work. It also sets our standard for customer satisfaction, safety, and environmental protection.

Our small, collaborative team is passionate about that mission. Our culture is shaped by five simple values: staying curious, giving a sh*t about our work and each other, getting things done, maintaining a positive attitude, and acting with integrity. We take our work seriously, but we also believe a respectful, supportive environment is what allows great work to happen.

THE OPPORTUNITY

We are looking for a highly organized, customer-focused Customer Service Representative to support both our Customer Success and Field Service operations. Delta, BC. This is a full-time, in-office role (Monday to Friday, 7:30 am – 4:00 pm).

WHAT YOU WILL DO:

This role is centered around one core objective: continuously asking how we can serve our customers better and deliver the best possible experience.

You will support customer communication, coordinate field service activities, maintain operational documentation, and help improve internal processes. Working closely with both the Customer Success and Service teams, you will ensure requests are handled smoothly, service is delivered reliably, and customers feel well supported at every step.

You will also provide backup support for the Field Service Coordinator function, assisting with scheduling, service coordination, and customer communication as needed. Over time, this role may expand to include additional responsibilities within Customer Success or Service Operations.

Core Responsibilities:

Customer Success

Deliver an exceptional customer experience and serve as a primary point of contact for customer inquiries

Follow up on customer requests to ensure timely resolution and closure

Respond promptly and professionally to customer requests via phone and email, providing accurate information

Maintain a friendly, empathetic communication style that leaves a positive and professional impression on customers

Collaborate closely with internal teams to ensure customer requests are directed to the appropriate departments, such as technical support, sales, or field service

Assist with order entry and service coordination when required, ensuring accurate and efficient processing

Assist with new dealer onboarding activities

Document and maintain core customer success processes and Standard Operating Procedures (SOPs)

Identify opportunities to improve customer workflows and operational processes

Field Service Coordination (Support / Backup)

Provide support and backup coverage for the Field Service Coordinator position

Assist with scheduling technicians, confirming customer appointments, and coordinating service activities

Serve as a communication link between customers, field technicians, and internal teams when supporting service activities

Assist with service quoting, documentation, and invoicing as required

Triage incoming service requests and route them to appropriate technical resources, ensuring timely resolution

WHAT SKILLS AND EXPERIENCES YOU WILL BRING:

The right person for this role is pro-active, detail oriented, and takes ownership of their work. You are naturally curious, look for ways to improve how things are done, and follow through to get things across the line. You bring a positive attitude, communicate clearly, and care about doing the right thing for the team and the customer.

You will also have:

1-3 yrs experience in a customer service role

Collaborative attitude, able to work effectively within a team and across departments

Strong communication skills, both written and verbal

Strong customer service orientation with a genuine desire to assist customers and exceed their expectations

Demonstrated ability to manage multiple tasks and priorities while maintaining attention to detail

Ability to deal with people tactfully, diplomatically, and professionally at all times
High school diploma or equivalent. Associate's or bachelor's degree in business, communications, or a related field is a plus
Proficiency with Microsoft Outlook, Excel, and Word

Strong keyboarding skills with the ability to type quickly and accurately (minimum 50–60 WPM preferred)

Experience maintaining customer records and documentation systems
Experience working with CRM or ERP systems; Microsoft Business Central is a plus

WHAT WE OFFER:

A chance to make a meaningful impact while working with a supportive, collaborative team
Full-time role with a stable, growing, and proudly Canadian company
Comprehensive health, dental, vision, and wellness benefits
Paid sick days
Eligibility to participate in quarterly bonus plan

If you’re looking for a place where your work matters and where you can contribute to a small team doing meaningful work, we encourage you to apply. We look forward to learning more about you.

Apply on cetci.bamboohr.com About employer

More about this job

Responsibilities

The role focuses on delivering an exceptional customer experience by managing inquiries and supporting customer success operations. Additionally, it provides backup support for field service coordination, including technician scheduling and service triage.

Requirements

Candidates need 1-3 years of customer service experience and proficiency in Microsoft Office and CRM/ERP systems. A high school diploma is required, while a degree in business or communications is preferred.

Skills

Customer Service
Field Service Coordination
Order Entry
CRM
ERP
Microsoft Outlook
Microsoft Excel
Microsoft Word
Keyboarding
Scheduling
Communication
Documentation
Triage
Onboarding
Process Improvement
Time Management

Benefits

Health Benefits
Dental Benefits
Vision Benefits
Wellness Benefits
Paid Sick Days
Quarterly Bonus Plan

Visa sponsorship

Not detected in the job text

Keywords

Gas Detection
Indoor Air Quality
Customer Success
Field Service
Microsoft Business Central
SOP
CRM
ERP
Service Quoting
Invoicing
Technical Support
Commercial HVAC
Industrial Applications

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